The Lake Hotel Tagaytay

Guests appreciate the great value for money, including the complimentary breakfast buffet. The location provides easy access and a great view of Taal Lake. The staff's excellent customer service is highlighted.

Disappointing stay, not recommended. The outdated facilities, unpleasant odors, and overall poor condition of the hotel made for an uncomfortable stay. Pros: - Accessible, central location with good views Cons: - Outdated and worn-out facilities - Depressing room and shower with questionable cleanliness - Unpleasant smells throughout the hotel - Mediocre breakfast buffet The room smelled dank and felt depressing. The shower was in poor condition, the grout and tiles looked nasty. Even worse, the dining area for breakfast had an oily, pungent smell that was off-putting. The breakfast buffet was just okay, but I probably would have chosen to sleep in IF NOT FOR THE UNWANTED CALL AT 8:30AM. Never asked for a wake-up call and yet they called at that hour when we were just getting some sleep. The room and the bed weren't the most comfortable but coupled with the dank smell, we just couldn't get a wink of sleep until around 4AM. This plus the fact that they called at 8:30AM really ruined the experience. I asked the front desk for a late check-out and mentioned that we just wanted to make up for the hours we lost to discomfort and sleeplessness, they allowed but they will charge a fee. I declined because I'm definitely not paying for more disappointment, I was only asking for a few minutes to recover the bad start to our day. I'm also on the other side of hospitality as an owner myself, so I know the extent of service our guests can demand given specific circumstances. I believed our situation merited some small accommodations which they weren't even gracious enough to provide. Overall, even with lowered expectations, the stay was very underwhelming and uncomfortable. I would not recommend this hotel to others visiting Tagaytay. There are likely better options available that would provide a more enjoyable experience and better value for money.

The scenery is fantastic. I love the way they accomodate the guests. However, there are something that need to b fixed like AC, it was leaking when we came to the room. Someof their things are old. But I would like to commend the technicians and cleaners who responded in time. As a whole. It was great.