GroovieGurlie
February 28, 2024
We stayed in the new apartment part of the resort. The room was nice - spacious and modern. Wasn't really a fan of having the TV at the head of the bed, as you could hear it in bed even with the volume down low. The AC vent is also directed at the head of the bed as well. We were on the main floor, so we were a bit concerned with privacy. There is privacy glass installed, but if you look really closely, you can still see a bit inside during the day; not sure if this is worse at night. We just kept the blinds closed the whole time. We had issues connecting to our wifi in the room. We also had problems with getting hot water. The resort staff was helpful and sent someone in to have a look right away, although we were never able to get any hot water ourselves. We had a cockroach problem in our room, found a couple our first night in the kitchen. The staff were good at addressing this and came by to spray the kitchen down the next morning. This worsened the problem as we came across many more that night in the kitchen and bathroom. The last straw was when I saw a cockroach on my daughter's toothbrush. We were then moved to the penthouse in the main part of the resort. I found the penthouse incredibly dated, and in need of repair (hardness on the tub drain prevented us from being able to drain the tub, shower base leaks, windows cracked) It is an incredibly large space, but the upstairs is wasted because there is no fan or air conditioning up there so it ends up being a sauna up there. The space is probably so under utilized which would explain the magazines from 2015 that I found up there. I think they should put air conditioning up there and perhaps convert some of that space in to more bedrooms. You also lose some of the amenities the apartment had in the penthouse such as the washing machine and dishwasher. The bed is comfortable, the shower isn't as nice as in the apartment, but at least we got hot water. Wifi signal much better than in the apartment. We only saw a couple of cockroaches in the penthouse, but we did end up having a mouse in the place too. Once again, resort staff were quick to respond. Not sure if they caught the mouse or not, but I did notice that they taped up the bottom of the doors. We had breakfast included. There isn't much variety on the menu, and I was hoping for more fruit and fresh juices. Room service is free, so that's a nice perk. There is a gym on site, I didn't go in so I can't comment on how equipped it is. There are 2 pools - one in the main resort and one at the apartment side. Not shallow enough for kids to play in though. The pools are both frequently cleaned by staff. The shoreline is not as picturesque as I was hoping, and you need water shoes, but there is lots of fish in the water and the water is fairly shallow. The coral is not very nice here. Some mosquitos, but not as bad as I thought. Avoid sitting outside at night and use mosquito repellent if sitting in the