Best Hotels near Parco Mazzini, Salsomaggiore Terme

Thank you very much.

I stay in many hotels as I run a cycle tour company. I have to say that this hotel and the attitude of the staff are probably among the worst I have experienced in many a year. Where do I start? We had booked an evening meal with a set menu and had asked that our gluten intolerant clients would have a suitable alternative. A Parma ham salad was proposed. When the alternative arrived it was a pack of Parma ham still wrapped in its plastic packaging (just as you buy it in the supermarket) dumped in front of each client on their plate. No salad, nothing else! The rest of the meal was also not as we had agreed and when we were complained we were told we would need to speak to the management. Next morning several of our clients reported that their air conditioning was not working. With temperatures tipping 35 degrees in the day clearly this did not make for a comfortable nights sleep. Again when we complained we were told the management responsible di not work at weekends and we would have to email our complaints to them. The breakfast room was huge and very full. There was one coffee machine with a huge queue and no staff to help with service. Again the quality of the food was average at best. We then emailed the hotel management with our complaints and asked for a rebate on the meal we had ordered as it had not complied with that which we had agreed. The reply was frankly insulting to our intelligence - saying that the reason for there was plastic wrapping on the ham was the fear of cross contamination. We stayed with these same gluten intolerant clients in many hotel on this trip and none of them were unable to provide a sensible and delicious alternative for them. They did not respond about the lack of air conditioning and said the breakfast room was busy because the hotel was busy!! Exactly! We had a number of email exchanges asking for some compensation which finally resulted in an offer of a 500€ voucher for use at this or one of the company's other hotels in the future. Given our very poor trea**ent and experience means we would be extremely reluctant to return to this or other hotels in the group we have declined this. This is a poor hotel with poor staff customer service values and poor management. Avoid like the plague!

This was a great place to stay, Super close to the train station walking distance to great restaurants. Hotel staff so friendly very helpful spoke English very well. Pascual at the bar also works the restaurant, also does room service he was amazing he is learning English but always helpful helpful. I read many comments about the air conditioning….. if you’re coming to Italy in the summer it’s gonna be hot no matter where you go. The air conditioner work for our room it wasn’t ice cold but it was nice and cool. do you want something positive though… The shower was amazing water pressure, nice and hot. Our room/suite was in the front ….no noise at all from the street, they had two sets of windows to block out the sound… So quiet we had to turn our sound machine on to sleep… I would stay here again in a heartbeat. Spend the $14 euros on breakfast the cappuccino machine is great staff is very friendly and the breakfast is filling.