Guest User
December 29, 2023
Not a 5 star hotel because:
- Reception says there are no parking spaces in the garage, although there were enough free spaces. At the end when I leave, the card doesn't work and I have to go back to reception.
- For dinner with an open buffet, you pay €25 per person and in the end you can only eat chicken and gnocchi (fish with wine sauce is not allowed for pregnant women. The lasagne is labeled with tomatoes, but the pork is not mentioned at all). After complaining, I am told: we are sorry, but you can eat chicken breast. After my ironic laugh, they ask for my room number and then nothing happens. I still had to pay the 2 x €25.
- The air conditioning in the room is set to 19 degrees, but the temperature still stays at 24 degrees (even at night!!). The warm temperature made it impossible to sleep.
- The room light sometimes doesn't work at all
- SPA is very loud because of the children. The time without children is very short, only one hour (8-9 p.m.) and at 8:50 p.m. all customers are being harassed, asking why they haven't left the sauna area yet.
- English is out of place
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