Platinum Mountain Hotel&Spa
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Szklarska Poreba

Platinum Mountain Hotel&Spa

No.1 of Premium Hotels in Szklarska Poreba
Kilińskiego, Szklarska Poreba, Lower Silesian 58-580, Poland
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When you a stay at Platinum Mountain Hotel & SPA in Szklarska Poreba, you'll be near ski runs, within a 5-minute walk of Szklarska Poreba Ski Arena and Mineralogical Museum. This family-friendly hotel is 31.4 mi (50.6 km) from Spindleruv Mlyn Ski Resort and 0.5 mi (0.8 km) from Pietkiewiczówka Ski Lift.Show More
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hotel overview picture
4.4/5Very Good·Cleanliness: 4.5
All 50 Reviews
Amenities
Indoor swimming poolOutdoor swimming poolSkiingSaunaSpaMassage RoomFitness RoomPrivate ParkingBarRestaurant
All Amenities
Surroundings
Train: Szklarska Poręba Górna
(1.8 km)
Train: Harrachov Railway Station
(16.2 km)
Landmarks: Skatepark Szklarska Poręba
(180m)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Deluxe Double Room with Balcony
1

Deluxe Double Room with Balcony

2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Room Details
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Superior Double Room with Balcony
4

Superior Double Room with Balcony

2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Double or Twin Room with Balcony
1

Double or Twin Room with Balcony

1 Double bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Room Details
Check Availability

Guest Reviews(50)

4.4/5
Very Good
Verified Reviews
  • Cleanliness4.5
  • Amenities4.4
  • Location4.4
  • Service4.4
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 29, 2023
Not a 5 star hotel because: - Reception says there are no parking spaces in the garage, although there were enough free spaces. At the end when I leave, the card doesn't work and I have to go back to reception. - For dinner with an open buffet, you pay €25 per person and in the end you can only eat chicken and gnocchi (fish with wine sauce is not allowed for pregnant women. The lasagne is labeled with tomatoes, but the pork is not mentioned at all). After complaining, I am told: we are sorry, but you can eat chicken breast. After my ironic laugh, they ask for my room number and then nothing happens. I still had to pay the 2 x €25. - The air conditioning in the room is set to 19 degrees, but the temperature still stays at 24 degrees (even at night!!). The warm temperature made it impossible to sleep. - The room light sometimes doesn't work at all - SPA is very loud because of the children. The time without children is very short, only one hour (8-9 p.m.) and at 8:50 p.m. all customers are being harassed, asking why they haven't left the sauna area yet. - English is out of place
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 2, 2024
Nice hotel but not a 5 star experience. Considering the price I paid it’s really hard to forgive. Welness is beautiful so was the room. But the hotel service is really bad. Few examples: No one helps you with the luggage… Some staff barely speak English… Official hotel app - nice but only in Polish language and the staff is not responding to any queries from the app. Room service is not working - i tried to call but the room service number was turned off, therefore I tried to reach the reception but no one answered the phone. At last I tried to use the official hotel application but no luck either so we ended up with no room service. I had to get up and go personally to the lobby bar to get my order. Bartender looked like I am bothering him…This is unacceptable. Last but not least I paid the hotel receipt in the app and to my big surprise I was asked during the check out to pay whole bill again. I had to specifically show that I paid already in the app. Your staff doesn’t work with the official app? To sum it up. By Friday afternoon hotel became overcrowded and there was a lines everywhere. Dinner experience was really bad because we had to eat at provisional dinning area made from the conference room. So was the case in the Saturday morning. I understand that you are trying to serve all the clients. But we had trouble walking through the crowd to get some food - not a 5 star experience at all. There were many people from the apartments - much cheaper accommodation than in the main building but with full access to all services. - this is so wrong because hotel facilities are not prepared for so many people. In my opinion you should build another dining area for these people so it’s not overcrowded and maybe also limit the time they can use wellness facilities, if you don’t do something about it, it just ruins the experience to people who are paying for the 5*. We enjoyed our stay mainly because the hotel is suitable for the families with small children. We loved the wellness and our room but there were many issues which we wouldn’t expect in this category.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 2, 2024
Terrible experience. Starting with breakfast and dinner where the Restaurant was completely full of families and screaming children. But the worst is the management..... We pay for our stay from Tuesday to Saturday, unfortunately my daughter fell ill with a long-lasting fever on Thursday evening. My husband went to the front desk and tried to explain that we had to go to the doctor on Friday morning and we couldn't stay until Saturday. The receptionist told him to come back on Friday morning and talk to the hotel manager! So there was no one responsible to talk to.. Finally on Friday morning the "Customer Experience Manager" told my husband that they might give us a "voucher" but we needed to send them a doctor's note that my daughter was sick!!!!! WHAT???????? I'm not kidding.. this is the worst experience we have ever had and honestly we have been to many hotels with our kids..
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 29, 2024
Very disappointing. We had to queue for everything. From checking to breakfast and dinner. Advertised as a 5 star hotel, but it does not provide acceptable service. Staff speaks little english. The miniclub is not very nice and it is often overcrowded. The pool is nice.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 10, 2024
Arrived on Sunday - room was meant to be ready for 4 pm, however reception was very busy / room was not really until 5:30 pm. Room itself was nice and clean, we have one room with sofa / tv and separate bedroom space with sliding doors. Terrace was really big , so if someone likes sunbathing at the terrace , you will like it. Aircon goes only to the first part of the room so at night was a little warm. Hotel had deals for families ( kids do not pay ) and breakfast was extremely busy!! Kids running around everywhere, just a suggestion - would be nice to separate adults guests from families with small kids as you do have the space. Breakfast was very nice and big variety. We didn’t opt for dinner as it was expensive for a Buffett and you can eat very nice outside of the hotel. Outdoor swimming is really small and geared towards smaller kids. Inside two pools ( small kids and all other guests ) , it was ok.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 1, 2024
Platinum Mountain to duże rozczarowanie. Miejsce masowe, nastawione wyłącznie na zysk. Jakość wysoce nieadekwatna do ceny i nic poza cenami nic nie jest tu na 5-gwiazdkowym poziomie. W całym obiekcie tłumy i hałas. Basen bardzo przepełniony, ponieważ oprócz gości hotelowych, korzysta z niego mnóstwo ludzi z przynależnych apartamentowców. Restauracja wygląda jak szkolna stołówka, jedzenie przeciętne, a obsługa obojętna. Lokalizacje też średnia. Widok z balkonów tylko na inne budynki. Zdecydowanie nie polecam jeśli szukasz odpoczynku i luksusu.
J‍2‍9‍3‍5‍J‍J‍m‍i‍c‍h‍a‍e‍l‍f
February 26, 2024
Well, we haven't experienced this in a long time. An attempt at a five-star hotel with barely three-star service. If you order a welcome drink when booking, you have to request it twice and it will not be brought to you until the next day. Non-functioning lockers in the pool. When checking out, which they want for everyone at the same time, you are like standing in line at the cash register in the local Biedronka. Really undignified.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 2, 2024
Clean area There is a swimming pool inside and outside But it is very cold outside Nice rooms We will come back again There is a food store nearby The only disadvantage is that it takes about 20 minutes to walk to the mountains, if you have skis, it is not convenient.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 19, 2023
rip off and disapointment from the beginning till the end, absolutely UNIQUE experience in my longlife travel experience, NEVER EVER again! The hotel announces recinstruction of the pool area and offered pool in neughbouring hotel for free - the spare pool had shiwers under reconstruction and the place was naturally overcrowded and dirty. The resort should be five stars - you can cheat but not this much, no safe, no bathrobes, no slippers, no room service, no minibar...the standard of the room is ok for a local pension...full board - sitting in overcrowded restaurant where you can barely move and at the same time we were denied access without any explanation zo another restaurant...service during meals is non existent, coffee for breakfast terrible...the only highlight was service and average pizza in "ala cart restaurant" which is not included in the half board...kids playcorner placed in a dark basement with terrible activities...the only highlight of the stay was fresh air and small streak under the window of my bedroom...the place is enourmously huge and does not have slightest capacit to provide any service...luckily we stayed only two nights...

Property Policies

Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 11:00

Front desk hours: 24/7

If you will arrive outside of check-in hours, contact the property in advance

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
For all room types, extra beds cannot be added. Cot policies vary according to room type. Please refer to the relevant room type policy.

Breakfast
TypeContinental, Gluten-free, Vegan, Vegetarian
StyleBuffet
AgeFee
Children 17 years old and under
PLN 50.00 (approx. NZD 20.92) per person
Adult
Buffet:PLN 65.00 (approx. NZD 27.19) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Opened: 2019
  • Number of Rooms: 147
When you a stay at Platinum Mountain Hotel & SPA in Szklarska Poreba, you'll be near ski runs, within a 5-minute walk of Szklarska Poreba Ski Arena and Mineralogical Museum. This family-friendly hotel is 31.4 mi (50.6 km) from Spindleruv Mlyn Ski Resort and 0.5 mi (0.8 km) from Pietkiewiczówka Ski Lift.

Relax at the full-service spa, where you can enjoy massages. Skiers will be in heaven, but there are recreational options available for non-skiers as well, including an indoor pool and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). The ski shuttle (surcharge) makes getting to the slopes a breeze.

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Szklarska Poreba? This hotel has 3767 square feet (350 square meters) of space consisting of a conference center and 7 meeting rooms. Self parking (subject to charges) is available onsite.

Make yourself at home in one of the 147 air-conditioned rooms featuring minibars and Smart televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature hair dryers and bathrobes.

Services & Amenities

Indoor swimming pool
Outdoor swimming pool
Fitness Room
Bar
Restaurant
Meeting Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

How much does it cost to stay at Platinum Mountain Hotel&Spa?

Prices at Platinum Mountain Hotel&Spa are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What are the check-in and check-out times at Platinum Mountain Hotel&Spa?

The check-in time is after 16:00 and the check-out time is before 11:00.

Does Platinum Mountain Hotel&Spa provide airport transfer services?

No, the Platinum Mountain Hotel&Spa doesn't provide airport transfer services.

Does Platinum Mountain Hotel&Spa have a swimming pool?

Yes, Platinum Mountain Hotel&Spa has a pool. Pool type: Indoor Swimming Pool, Outdoor Swimming Pool.

Does Platinum Mountain Hotel&Spa have fitness amenities?

Yes, Platinum Mountain Hotel&Spa has fitness amenities.

Does Platinum Mountain Hotel&Spa provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Platinum Mountain Hotel&Spa have non-smoking rooms?

Yes, Platinum Mountain Hotel&Spa has non-smoking rooms. Please view the hotel listing for details.

Does Platinum Mountain Hotel&Spa provide breakfast?

Yes, Platinum Mountain Hotel&Spa provides breakfast.

Does Platinum Mountain Hotel&Spa have a restaurant?

Yes, guests can eat at: Restaurant.

Is parking available at Platinum Mountain Hotel&Spa?

Yes, parking is available at Platinum Mountain Hotel&Spa. Please contact the hotel for parking fee details.

About This Property

Nearest Train StationSzklarska Poręba Górna
Distance to Train Station1.83KM
Average Price FromNZD359
Hotel Star Rating5