Fraser Suites Sydney

Fraser Suites Sydney Reviews

Fraser Suites Sydney

488 Kent St, Sydney, New South Wales, 2000, AustraliaView Hotel Details
Fraser Suites Sydney
Fraser Suites SydneyFraser Suites SydneyFraser Suites Sydney
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Fraser Suites Sydney Guest Reviews

4.4/5
Very Good
50 review
Verified reviews
Location4.4
Amenities4.3
Service4.6
Cleanliness4.3
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All reviews(50)
Positive reviews(49)
Reviews with photos/video(4)
Awesome rooms(9)
Great location(9)
Clean and tidy(7)
Awesome stay(6)
Loved the view(6)
Friendly front desk staff(5)
Negative reviews(1)
Guest User
Two Bedroom Deluxe Apartment
Stayed in Jun 2024
Family
3 review
4.7/5
Amazing
Posted on Jul 6, 2024
Cleaning need to be more thorough. Many places still have hair, towels stains, etc... but overall acceptable. Lift is always very slow in the morning and satops every level. Once, I had to wait 15 minutes and it was full, so I used the emergency stairs from level 23. Lastly, the door is very heavy to open/close and it needs to be slower when auto closed to avoid hitting the fingers (especially children). Could be a lawsuit waiting to happen.
Response from Property: Dear Valued Guests. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us. We are pleased to hear that your overall stay has been comfortable and enjoyable. Your constructive feedback regarding the short fall in cleanliness and also the door closing speed has been shared with the responsible department for review and correction, we apologize for any inconvenience caused. We look forward to welcome you back again in the near future. Kind Regards. William R
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Guest User
Deluxe One-Bedroom Apartment
Stayed in Mar 2024
Couples
11 review
5.0/5
Outstanding
Posted on May 12, 2024
A deluxe accommodation located in the heart of Sydney City --- extremely convenient and accessible to transportation, restaurants, and entertainment. Staffs were very friendly and helpful. Free carpark for visiting guests is a great gesture. We really enjoyed our stay there over the Easter Weekend. Will definitely stay here again for my next visit to Sydney.
Response from Property: Dear Valued Guest. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Ctrip. Based on your 5 star review we are delighted to hear that you have enjoyed an exceptional stay with us. Its wonderful to hear that you have found our centralized location combined with the friendly customer service to be the highlight from your stay across Easter long weekend. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
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Irene-YDD
Two Bedroom Executive Apartment
Stayed in Feb 2024
Family
10 review
5.0/5
Outstanding
Posted on Feb 19, 2024
really good。
Response from Property: Dear Irene. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Trip.com. We are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards. William R
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Nam Thanh
Deluxe Studio
Stayed in Mar 2024
Couples
5 review
4.0/5
Very Good
Posted on Mar 15, 2024
Great location and good amenities but could be cleaner and the room feels dated and the room smelt stale without adequate AC. The view was nice though.
Response from Property: Dear Nam Thanh. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Ctrip. We are pleased to hear that your overall stay was positive and that in particular you have found our centralised location and amenities offering meeting all needs. Your constructive feedback regarding the In Room Smell has been shared with our housekeeping management team for review and correction. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards. William R
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Nancycute
Deluxe One-Bedroom Apartment
Stayed in Sep 2023
Couples
11 review
5.0/5
Outstanding
Posted on Sep 16, 2023
The room was clean, tidy and nice view. We all like it and would stay in this hotel on our next trip to Sydney.
Response from Property: Dear Nancy. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us. We are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards.
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QIAO XI
Deluxe Studio
Stayed in Dec 2023
Couples
70 review
4.7/5
Amazing
Posted on Jan 3, 2024
Good morning to you and your wife and family and wuyywiqoqqyyquqiqo
Response from Property: Dear Qiao Xi. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Ctrip. Based on your positive rating we are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards. William R
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Travel16
Deluxe One-Bedroom Apartment
Stayed in Jul 2023
Family
15 review
4.5/5
Great
Posted on Jul 27, 2023
Beautiful stay, clean and spacious with comfortable beds. Hand soap in the washroom could be re-thought, e.g. soap pump dispenser, shower heads could be updated. Great location, friendly and professional staff, good buffet breakfast and there is parking on-site.
Response from Property: Dear Travel16. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via CTrip. Based on your positive review we are delighted to hear that you have enjoyed an exceptional stay with us. Its great to hear that you have found the spaciousness of the suite and our centralized location to be the highlight of your stay. The hotel is currently in the process of upgrading our bathroom amenity kit from single use to reusable pump bottles. Your wonderful comment on the staff and service received has been shared with our entire team. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
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Chee Yong
Executive Studio
Stayed in Apr 2024
Business travelers
22 review
4.7/5
Amazing
Posted on Jun 17, 2024
Decent stay for exhibition visit
Response from Property: Dear Chee Yong. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via CTrip. Based on your positive review we are delighted to hear that you have enjoyed an exceptional stay with us. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
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Yu
Executive Studio
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 12, 2024
Clean room nice view
Response from Property: Dear Yu. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Ctrip. Based on your 5 star review we are delighted to hear that you have enjoyed an exceptional stay with us. Its great to hear that you have found the in room cleanliness and the panoramic city view to be the highlight of your stay. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
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Jason
Deluxe One-Bedroom Apartment
Stayed in Jul 2024
Business travelers
22 review
5.0/5
Outstanding
Posted on Aug 29, 2024
Big rooms
Response from Property: Dear Jason. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Trip.com. Based on your 5 star review we are delighted to hear that you have enjoyed your overall stay with us and in particular have found the spaciousness of the room to be the highlight. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the near future. Kind Regards. William R
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kathy1203
Deluxe One-Bedroom Apartment
Stayed in Nov 2024
Family
7 review
5.0/5
Outstanding
Posted on Nov 9, 2024
Very good hotel apartment, great location, very convenient for eating, drinking and having fun! Highly recommend this hotel
Original TextTranslated by Google
Response from Property: Dear Kathy1203. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Trip.com. We are delighted to hear that you have enjoyed an exceptional stay with us. Its great to hear that you found our centralised CBD location to be the highlight of your stay. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards. William R
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Guest User
Deluxe Studio
Stayed in Jan 2024
Family
11 review
3.0/5
Posted on Jan 29, 2024
The hotel will charge fees randomly. The deposit will be deducted directly. . careful
Original TextTranslated by Google
Response from Property: Dear Valued Guests. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us. We are saddened to hear that your overall stay did not live up to your expectation. Your constructive feedback has been shared with the responsible departments for review and we will certainly make the necessary changes to improve our future product and service offering. We hope to get another opportunity in the future to redeem ourselves and impress you. Kind Regards. William R
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Guest User
Deluxe One-Bedroom Apartment
Stayed in May 2024
Business travelers
1 review
3.5/5
Posted on May 28, 2024
The first day was good, but the standard was lowered after that. I stayed for 10 days and there was no late checkout treatment.
Original TextTranslated by Google
Response from Property: Dear Valued Guest. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Ctrip. We are pleased to hear that your overall stay has been comfortable and enjoyable. Your constructive feedback regarding the overall service quality has been shared with the responsible department for review and correction, we apologize for any inconvenience caused. We look forward to welcome you back again in the near future. Kind Regards. William R
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Guest User
Deluxe One-Bedroom Apartment
Stayed in Mar 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 4, 2024
The room is very large with one bedroom and one living room. The shampoo and conditioner in the bathroom are really useful. There is also a dishwasher, washing machine and dryer. Traveling on business is like living in your own home. This is the second time I have chosen this hotel. I have stayed for a total of 20 days and I am very satisfied.
Original TextTranslated by Google
Response from Property: Dear Guest User. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Ctrip. We are delighted to hear that you have enjoyed an exceptional stay with us. Its wonderful to hear that you have found our spacious suites combined with the comprehensive in room facilities such as washing machine and dryers to be the highlight of your stay and ensure maximum comfort. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards. William R
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Miss Lou
Deluxe One-Bedroom Apartment
Stayed in Aug 2023
Family
4 review
4.7/5
Amazing
Posted on Aug 23, 2023
I stayed here for two nights. First of all, the location is very good, the transportation is very convenient, not far from the supermarket, the room is very clean and hygienic, and secondly, the attitude of the staff is very good. I travel from Melbourne, Canberra, Wollongong, etc. to Sydney in Australia After almost a month, it was the first time that I was able to check in early to get a room. This was very unexpected. I brought a three-year-old child with me. This is really convenient. I recommend it to everyone.
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Original TextTranslated by Google
Response from Property: Dear Freefree. Thank you for choosing Fraser Suites Sydney. We appreciate you taking the time to share your feedback with us via Ctrip. We are delighted to hear that you have enjoyed an exceptional stay with us. Its great to hear that in particular you have enjoyed our centralized CBD location and the friendly service from our staff. Im delighted to hear that the team was able to accommodate your early check in request too. At Fraser Suites Sydney we pride ourselves on delivering a personalized and memorable experience each and every time. We look forward to welcoming you back again in the not too distant future. Kind Regards. William R
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