Meriton Suites Pitt Street

Suite was out dated and not too clean.  No complimentary water bottles provided, no paper towels in the kitchen.  Housekeeping needs to do better job cleaning the floors, mirrors and  kitchen mugs.  I’m not going back there.

The location is very convenient and you can go to different malls and stores in the cbd in under 5 minutes. The room is also very spacious. Would love to go back in the future.

The apartment is so spacious and it felt like home

Although my room was very nice and what I expected, unfortunately my overall experience was not very pleasant at this hotel. The staff at the front desk was not only rude, they actually suggested that I find another hotel during check-in because I pointed out a fee discrepancy (credit card surcharges) that was not disclosed during my booking reservation on Trip.com app. Meriton properties doesn’t disclose before, during, or after the reservation (Trip.com) that a credit card usage fee will be added, and that’s dishonest in my opinion. What’s disappointing is the attitude I get for pointing out Meriton’s mistake. First they pointed to the sign on the front desk, however I didn’t make this reservation while standing in their front lobby. Second, they said I should have booked on their website next time where it’s disclosed—perhaps then Trip.com should remove them from their approved hotel list. Finally, to learn of the policy while I check-in by pointing to a sign at the front desk, and then being told that if I don’t like the policy that “I can checkout and take my business elsewhere”, was the last straw and is the definition of horrible customer service and poor resolution management. They could have handled this issue differently and just said, “we will look into it and try to do a better job of informing our customers of our policy online. We apologize for this miscommunication.” They did email me afterwards with an apology but they still didn’t acknowledge their dishonesty in not disclosing their credit card usage fee on Trip.com app.

They had 3 lifts and one was down, shard by the guests and car park users so you can imagine the wait time was like forever as many others mentioned. The longest I had waited for was 2 mins. The rooms were pretty worn and apparently needed big renovation. My son has sensitive skin and it was soon reflected the cleanliness of the carpets and curtains were quite bad. He had rashes 15 mins after entering the room. I didn’t expect such problem given it’s an expensive apartment. Otherwise the location is great, easily accessible to the attractions.

Very good