Hotels Near Five Dock Park Tennis Centre in Sydney
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Sydney Central Business District | 6.69km from Five Dock Park Tennis Centre
With a stay at The Fullerton Hotel Sydney, you'll be centrally located in Sydney, steps from Pitt Street Mall and within a 5-minute walk of Theatre Royal. This hotel is 0.3 mi (0.5 km) from Sydney Tower and 0.4 mi (0.6 km) from Hyde Park Barracks Museum. Pamper yourself with a visit to the spa, which offers massages. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and shopping on site. Stop by the hotel's restaurant, The Place, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:00 AM to 11:00 AM for a fee. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Sydney? This hotel has facilities measuring 22604 square feet (2100 square meters), including conference space. Self parking (subject to charges) is available onsite. Make yourself at home in one of the guestrooms featuring minibars and Smart televisions. Foxtel is provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.
GGuest User 2024.07.19
Great experience staying at this strategically located & beautifully appointed hotel with its warm and wonderful hospitality!
Outstanding
260 review
4.6/5
Price from
£140
per night
Sydney Central Business District | 6.49km from Five Dock Park Tennis Centre
With a stay at The Occidental Hotel, you'll be centrally located in Sydney, just a 5-minute walk from King Street Wharf and 10 minutes by foot from Hyde Park. This hotel is 0.8 mi (1.2 km) from Circular Quay and 0.3 mi (0.5 km) from Pitt Street Mall.
This hotel offers designated smoking areas.
At The Occidental Hotel, enjoy a satisfying meal at the restaurant. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges.
Make yourself at home in one of the 12 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms with bathtubs or showers are provided. Conveniences include electric kettles and free tea bags/instant coffee, and housekeeping is provided daily.
GGuest User 2022.10.01
My family of 4 stayed at this eclectic treasure. Friendly and accommodating staff and an amazing location. It’s in the heart of the city and less than a block from the train station to easily access any attractions. Tons of shopping and restaurants blocks away and a lovely restaurant on site. The building is charming and beautiful, refurbished in the original style and elegance. Firm beds and quality linen, which is an obsession of mine on vacation. It was amazing to see the hustle and bustle of the city but the noise from the street didn’t invade our room. This was a perfect oasis, in the middle of everything! We loved our stay!!!
51 review
3.9/5
Price from
£56
per night
Sydney Central Business District | 6.52km from Five Dock Park Tennis Centre
The Grace Hotel is in the heart of Sydney, within a 5-minute walk of Pitt Street Mall and Queen Victoria Building. This hotel is 0.1 mi (0.2 km) from Westfield Shopping Centre and 0.2 mi (0.3 km) from Theatre Royal. Take advantage of recreational opportunities offered, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access and concierge services. Enjoy a meal at Lobby Lounge, or stay in and take advantage of the hotel's room service (during limited hours). Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite. Make yourself at home in one of the guestrooms featuring refrigerators and LED televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
TTravelling Brumby 2023.12.21
Business and family travel.
We live in Western Sydney and decided on a night out in the city with some family. My partner works in the city, so convenient hotel location to the office and all other major shops and restaurants. Basically everything at your doorstep. Our room was ready by 12pm so my daughter and I were able to check in which was handy so I could drop off our bags. First time ever for us to have a complimentary mini bar stocked with drinks we like so we took full advantage of that! That's was a lovely surprise, thank you Grace Hotel! We booked a room with 2 double beds so we could push them together so we had a big bed to share with the little one sleeping in between us. Just easier than using a cot. I'd say she's more comfortable.
If we stayed longer we would've made use of the robes, the slippers and the dining.
Not our first time staying at the Grace and definitely won't be our last. Thank you again for the hospitality. We highly recommend this hotel!! 👌 ⭐️👌⭐️👌
Outstanding
221 review
4.7/5
Price from
£118
per night
Sydney Central Business District | 6.41km from Five Dock Park Tennis Centre
SKYE Suites Sydney is centrally located in Sydney, a 5-minute walk from Pitt Street Mall and 13 minutes by foot from International Convention Centre Sydney. This luxury aparthotel is 1 mi (1.6 km) from Circular Quay and 1.2 mi (1.9 km) from Capitol Theatre.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional features at this aparthotel include complimentary wireless internet access and concierge services.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Make yourself at home in one of the 73 air-conditioned rooms featuring kitchens with refrigerators and ovens. 55-inch Smart televisions with premium TV channels provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as laptop-compatible safes and microwaves.
GGuest User 2023.02.14
Anyway it was great!
The location is very close to the Opera House and close to Darling Harbour, so it's a very good place.
The staff at the front desk are really nice.
When I checked in, it was in the morning, so I couldn't enter the room yet, but they asked me if I needed to take a shower, and when I checked out, they asked if I needed to leave my luggage. rice field.
And when I went to pick up my luggage, they called me a taxi to the airport.
While waiting, they provided bottled mineral water.
The room is as beautiful as the photo!
The facilities were also quite complete.
The shower has great water pressure and the temperature is easy to control.
I really can't complain!
It was nice to stay!
Thank you for a wonderful stay♪
Excellent
111 review
4.5/5
Price from
£201
per night
Sydney Central Business District | 6.66km from Five Dock Park Tennis Centre
A stay at A by Adina Sydney places you in the heart of Sydney, within a 10-minute walk of Pitt Street Mall and Martin Place. This luxury hotel is 0.5 mi (0.9 km) from Hyde Park and 0.6 mi (0.9 km) from Circular Quay.
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Make yourself at home in one of the 194 air-conditioned rooms featuring iPod docking stations and minibars. Your pillowtop bed comes with Egyptian cotton sheets. 50-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
GGuest User 2023.04.24
My partner and I loved + enjoyed our stay. We had the destination A bundle (1 bedroom) which was to die for. Our room was amazing. We had amazing in room service + breakfast while watching multiple movies. We loved the pool and the scenery. The surprise birthday champagne was one of the best highlights of the stay!! The stay wouldn’t have been this incredible.. if it weren’t for all the staff!! My only regret was not staying one more day. Thank you for the unforgettable stay＜3
Outstanding
71 review
4.6/5
Price from
£150
per night
Sydney Central Business District | 6.73km from Five Dock Park Tennis Centre
Grand Hotel is centrally located in Sydney, a 4-minute walk from Sydney Harbour Circle Walk and 8 minutes by foot from Sydney Tower Eye. This hotel is 0.6 mi (0.9 km) from Queen Victoria Building and 0.6 mi (1 km) from St Mary's Cathedral.
Enjoy a satisfying meal at 30 Knots serving guests of Grand Hotel. Relax with a refreshing drink at one of the 2 bars/lounges.
Featured amenities include express check-out, complimentary newspapers in the lobby, and luggage storage.
Make yourself at home in one of the 20 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Housekeeping is provided once per stay, and irons/ironing boards can be requested.
GGuest User 2022.01.15
Check in at Bar 2:30pm. Friendly service. Old fashioned manual door lift up to room, adds charm! Room tidy with tv, fan (no air con), single bed and sink. Shared bathroom nearby. Stayed for an event in city so only needed somewhere to crash until morning trains. Had a few nightcaps late in the bar downstairs. Was appreciated. All staff were very polite and allowed me one final drink at last order. Price was right on Agoda. Cheapest i could find for own room. Location is ace nearby Tram stop, Wynyard Station and Circular Quay. Will stay again for a city visit.
84 review
3.3/5
Price from
£82
per night
Sydney Central Business District | 6.75km from Five Dock Park Tennis Centre
Built in 2015, The Tank Stream Sydney offers stylish accommodation in the heart of Sydney CBD (Central Business District). It is just 2 minutes' walk from Wynyard Train Station, 5 minutes' walk from Pitt Street Mall and 7 minutes' walk from Circular Quay and Sydney Opera House.
Each air-conditioned room features access to complimentary WiFi, and paid minibar as well as complimentary access to an offsite gym (Anytime fitness Circular Quay). It also includes a flat-screen TV, a work desk and an espresso coffee machine. Your private bathroom includes a shower, hairdryer and free toiletries. This hotel offers a 24-hour front desk and free luggage storage. The Tank Stream Sydney Hotel is 15 minutes' walk from the Royal Botanic Gardens. It is 15 minutes' drive from both Sydney Airport and the iconic Bondi Beach.
Solo travellers particularly like the location — they rated it 9.5 for a one-person stay.”
GGuest User 2023.06.07
Stayed for first 4 nights whilst visiting Australia. Chose the hotel as it is in a decent location, ( 5 min walk to Circ Quay, plus easy for Rocks, Darling, central area for Hyde Park etc), reasonable cost and the fact they allowed early arrivals into your booked room - availability allowing. We arrived at 7am after a 26 hour flight - and our room (7th floor) was available - allowing us to grab a few hours kip. We didn’t realise that it overlooked Australia Square, which is lively & loud Mon - Fri.. Not a problem on the first night as we’re so tired. The following day we asked if we could be moved, not a problem, we were moved to a quieter room (14th floor) & upgraded at no additional cost. The room was lovely - as were the breakfast’s each morning. I cannot fault the quality of the hotel, cleanliness, friendliness and willingness to help by all the staff. Would I return? Most definitely. 😁
Outstanding
64 review
4.6/5
Price from
£109
per night
Sydney Central Business District | 6.79km from Five Dock Park Tennis Centre
With a stay at Radisson Blu Plaza Hotel Sydney, you'll be centrally located in Sydney, within a 10-minute walk of Pitt Street Mall and The Domain. This hotel is 0.6 mi (1 km) from Circular Quay and 0.9 mi (1.4 km) from Sydney Opera House.
Pamper yourself with a visit to the spa, which offers massages and body treatments. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services.
Grab a bite at The Fax Bar, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full buffet breakfast is served daily for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Sydney? This hotel has facilities measuring 5382 square feet (500 square meters), including conference space.
Make yourself at home in one of the guestrooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
WWatcher 2022.09.19
What a relieve when I checked into the Radisson Blu Plaza Sydney! Had a total rip-off by the Sydney Harbour Marriott two blocks away. Marriott is 3-star pretending to be a 5-star. Radisson is a 5-star presenting like a 5-star. Radisson is miles ahead in every aspects compared to the Marriott, Room amenities are so much better, newer and modern, and breakfast is way better too! Bathroom with a tub is a joy compared to the Marriott that don’t even have a door separating the shower.
Outstanding
77 review
4.6/5
Price from
£146
per night
Sydney Central Business District | 6.54km from Five Dock Park Tennis Centre
A stay at Megaboom City Hotel places you in the heart of Sydney, a 4-minute drive from Sydney Opera House and 6 minutes from Sydney Harbour Bridge. This hotel is 0.3 mi (0.5 km) from Hyde Park and 0.1 mi (0.1 km) from Queen Victoria Building.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
Satisfy your appetite at the hotel's coffee shop/cafe.
Featured amenities include multilingual staff, luggage storage, and laundry facilities. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 65 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User 2023.01.31
I'm sorry to say, but the car parking information is quite misleading. I used Trip.com to search for my accommodation. I was renting a car so I needed a car parking space. Trip.com gives you the impression that this hotel provides parking for an extra fee. It gives you a price based on how long you'll need a parking space for. It quoted an overnight stay of $85. Upon arriving at the hotel, the clerk informed me that the hotel does not provide parking and that there is a third party car park I can use. He told me it would not be expensive (around $80 to park my car overnight) I drove to the carpark and saw that parking was $35 per hour and a maximum rate of $85 for an overnight stay. So far, so good. I left my car inside the car park from 9pm until 5am. Upon exiting the car park, I was charged $150 which was almost double what had been informed to me. I felt cheated and fleeced because there's nothing I could do about it as I needed to get to the airport that morning. I hope the hotel at least got their share of the plunder for luring me into such a scam. I don't want your trip coins are anything like that. I just want honesty and this hotel did not provide it. I need to do this trip regularly in the future and it's clear to me this hotel is not interested in repeat customers.
Very Good
78 review
4.1/5
Price from
£55
per night
Sydney Central Business District | 6.67km from Five Dock Park Tennis Centre
With a stay at Swissotel Sydney, you'll be centrally located in Sydney, steps from State Theatre and Queen Victoria Building. This 5-star hotel is 0.4 mi (0.6 km) from Strand Arcade and 0.4 mi (0.7 km) from Pitt Street Mall.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services.
Enjoy local cuisine at Ten Stories, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Sydney? This hotel has facilities measuring 10958 square feet (1018 square meters), including conference space.
Make yourself at home in one of the 369 guestrooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User 2023.04.16
Was 2 nights with wife and son during the Easter Break. Pretty good and cosy hotel. Friendly employees. Swimming pool was busy, wish it was bigger. Breakfast was great. Prices were reasonable, perfect for our budget.
Outstanding
204 review
4.6/5
Price from
£130
per night
Latest Reviews for Sydney hotels
Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.7/5
Outstanding
GGuest UserI had high expectations of Capella Sydney after staying multiple times at Capella Bangkok and being treated as though I were the most important person in the hotel, just like all of the other guest who stay there are. The attention to service detail at Sydney location unfortunately failed very short to meet my expectations. The booking process on the website was glitchy and the pricing was inconsistent, sometimes showing pricing including tax sometimes not without indication and only upon receiving confirmation via email from reservations was the price confirmed, which did not match the screenshots of the reservation when I placed the booking so I had to go back and forth with reservations via phone and email to simply confirm the accurate pricing for my stay. After creating an account to log on to their booking platform although the option of modifying the booking was offered, the feature did not work on the site, so you had to cancel the booking and book a new booking if you simply wanted to extend by 1 day. This is before I even arrived at the hotel. When I did arrive, it is of course, no small feat that the restoration of this historic building was carried out with the utmost respect for the architecture, from the flooring material to the fenestration and even the internal grand stair way was brilliantly retro-fitted with current code requirements for the handrail in a historically appropriate yet contemporary solution. The hotel does not have many floors, so I encourage anyone to take the stairs to experience the beauty of the restoration work. The recognition of the strong identity of the urban location and sense of place in Sydney’s CBD offers us a promise, an encounter, as the space of the possible. I wish I could say the same about the interior design. There was a real disconnect between the intent of the architecture and that of the interior design. The decoration at best seemed vague, and so for the guest experience, how could one of have a point of view about the effect of the design? The space of the expectant “possible” relationship I was expecting from the simple activity of stepping into Farrer Place’s south entryway marked Department of Agriculture, as local stories interpreting colonial history with ancestral elements of the Eora people by Waayni artist Judy Watso unfolded, or the sense of expansive freedom through the bronze Palazzo doors on Loftus Street into the latent quiet luxury of the grand stair was lost when I was met with the contrasting designs and colours of the lift lobby vestibule axminster carpet and that of the corridor carpet to the guest rooms, able to be seen in the same frame. Although an argument can be made about eclecticism and the use of curating a collection of exceptional vintage and contemporary objects this was not the case here, it read as a mismatched bric-à-brac (to borrow a Victorian word from the building time period that's true meaning in French means ”any old way” or ”at random”). This hap
4.5/5
Excellent
GGuest UserFirstly, this hotel is perfectly located for business travellers to Macquarie Park Business Centres. The hotel is 5 minutes away from offices, Macquarie Centre and train stations. Absolutely perfect for my work trip. There were some positives. Rooms are fine, completely what you would expect from a business hotel. Bed was comfortable, there was a TV that I never used, space to put luggage and hang up your clothes, a table and a chair etc. However, it goes down hill from there. I'll list the negatives 1 by 1: 1. One pillow had a very strong odour coming from it. Smelled like bad musty BO. I literally had to move the pillow into the cupboard as I couldn't stand the smell. However, this meant that I could smell this musty smell every time I came in and out of the room. 2. 1 of the provide bath towels had a big hole/tear in it. 3. Housekeeping made an error and did not provide shampoo but instead 2 conditioners. Easy enough, I called up reception and they said I have to come down to the reception to get it myself. Fine, went down and was given 1 bottle of shampoo. I went back upstairs to shower only to find that the shampoo given was pre-opened/pre-used. Terrible. After my shower, I went back down to speak to another receptionist who was apologetic and gave me 2 bottles of shampoo. 4. On my second day, I realised housekeeping had not come in, so I went down to speak to the reception again and was told that because of COVID, they only do housekeeping on after the 3rd day of your stay which made it null and void for me. 5. Fitness centre was adequate but they did not replenish the towels and did not clear used towels regularly. On my second day, I had left a used towel on the side as the bin was full. On my third day, the bin was still full and my previous towel still sitting there in the same position I had left it in. Forth day, no more clean towels. 6. If they were so concerned about COVID, they would have more regular cleaning of public areas like the gym and in the hall way where an empty glass and cup set for 3 whole days. The lack of cleaning in public areas to me is unacceptable in the hospitality industry now. All in all, I cannot recommend this hotel to anyone given my concerns above, especially the lack of cleanliness while we are dealing with an epidemic.
4.4/5
Excellent
GGuest User4 night stay for Vivid. Chose this as an Accor member and that it was close to the Harbour. Upgraded to a Prestige Suite, Club benefits and was not disappointed. Yes the building is not new, it’s not like the shiny new hotels in town, but it’s solid and my sleeps were uninterrupted and rarely heard noise from the hall. My Suite 930 was spacious, clean, well appointed, Sofitel Bed topper and electric sockets to plug in my adapters to charge. Like other reviews no USB ports but I’m sure most sensible travellers have an adapter. The Club Sofitel access was the perfect addition. Early check-in and waited with a hot tea while my suite was made up. It was 9:30am but the room was rushed and 30 minutes later I was unpacking. Evening canapés and drinks from 5:30pm. Table drink service by Alley and her dedicated, personable, attentive team. They remember your preferences pretty quickly and it became an oasis from Vivid hoping and sightseeing. My suite completely blocked out the light and slept through 2 alarms, it’s the Sofitel Bed topper. Breakfast at Club Sofitel, peaceful, plenty of options to choose from, salmon and capers to a great gluten free station, eggs cooked to order and a great way to start the day. Try the Dilmah Blood Orange and Eucalyptus tea. Thanks Lara. Afternoon Tea served from 2:30 and daily sandwiches , scones, cakes and complimentary drinks, tea, coffee and soft. On entering the Club Lounge, always a friendly greeting, your preferred drink served and a relaxing space anytime of the day. The Club team really made my stay, they work really hard to make your stay great. Housekeeping always made up my room before my afternoon return. Always a Bonjour as you walked past them in the hall. My stay was great. All the staff were friendly and helpful. The Lobby is grand and the history of this hotel makes her great. Not the newest but I prefer tradition and good honest service. Definitely not the style of hotel for everyone but my expectations were met and exceeded beyond imagination. Club Sofitel is a must. ⭐️⭐️⭐️⭐️⭐️
4.3/5
Excellent
MMiss WorldwideA nice hotel for a short stay close to darling harbor. The service is decent, and the hotel is clean however it’s very noisy from outside the building and inside, echoes can be heard from all floors. Beds are comfortable and it’s a 5 minute walk to most convenience stores and cafes.
4.2/5
Very Good
GGuest UserGood rates to stay in the heart of the Sydney CBD. Special offer for paying in cash, otherwise the normal charge for using credit card. Located near Town Hall and Queen Victoria Building with easy access to shops, restaurants and transport. Compact Queen Room was small but had the main requirements if you are only staying in the room to sleep and out all day - comfy large bed, TV on the wall, small desk and chair, air con, free wi-fi, small room safe, small fridge and coffee/tea facilities, blackout curtains, regular and nice rain shower fittings. Soap and wall dispensers of shampoo and body wash provided, but other amenities like hair conditioner, iron and iron board or dental kit can be requested from Guest Services (sign with list in the elevator). Friendly staff. Reception closed in the early hours but just use access card. A few negatives. My room was located facing the nearby wall of the building next door (so no view). I requested a view (if possible) but was informed there were no views for my room. I don't think hotels realise how any outlook can make a big difference for some guests to enjoy their stay. If I book again I would check first if a room facing the street was available. Worse and disturbing for me though was the constant humming noise and sometimes slight vibration caused by the air ventilation shafts outside my window (one quite close and attached to the outside wall). It also took a couple of days and some confusion before I received a make up room/do not disturb door sign. Many hotels these days take this lightly and are very casual about such arrangements, but some guests are more comfortable having this sign. Very minor was the cold water barely ran in the bathroom basin which was a little convenient at times. There was a TV entertainment lounge nook in the corridor outside my room which was not used during my stay but I would find that disturbing if it had been. Overall a pleasant stay but check out the different types of rooms available.
4.2/5
Very Good
IIKBUM LEEIt was a great service by Manager. Actually, we booked wrong, was small. Of course we paid extra fee to change the room but we were very satisfied stayed at Meriton...we will book there again for next our family trip to Sydney. Highly appreciated to Meriton reception team & Manager. Strongly recommendable to our friends.
4.0/5
Very Good
GGuest UserGorgeous room (: I will give them 5 star hotel.
Amazing breakfast all staffs friendly and warm welcome dring was nice.
4.0/5
Very Good
GGuest UserA great place to stay near Light Rail, Chinatown, Central, and shopping. Our room was excellent, and we found the reception staff always welcoming and helpful. We really enjoyed our stay. It is an excellent hotel for location, for guests who may have difficulty walking up and down sloping streets, as it is in a comparably level area.
Metro Hotel Marlow Sydney Central
Sydney Central Business District, Haymarket
Price per night from: GBP 82
4.0/5
Very Good
CCamintelAlthough my room was very nice and what I expected, unfortunately my overall experience was not very pleasant at this hotel. The staff at the front desk was not only rude, they actually suggested that I find another hotel during check-in because I pointed out a fee discrepancy (credit card surcharges) that was not disclosed during my booking reservation on Trip.com app.
Meriton properties doesn’t disclose before, during, or after the reservation (Trip.com) that a credit card usage fee will be added, and that’s dishonest in my opinion.
What’s disappointing is the attitude I get for pointing out Meriton’s mistake. First they pointed to the sign on the front desk, however I didn’t make this reservation while standing in their front lobby. Second, they said I should have booked on their website next time where it’s disclosed—perhaps then Trip.com should remove them from their approved hotel list. Finally, to learn of the policy while I check-in by pointing to a sign at the front desk, and then being told that if I don’t like the policy that “I can checkout and take my business elsewhere”, was the last straw and is the definition of horrible customer service and poor resolution management. They could have handled this issue differently and just said, “we will look into it and try to do a better job of informing our customers of our policy online. We apologize for this miscommunication.”
They did email me afterwards with an apology but they still didn’t acknowledge their dishonesty in not disclosing their credit card usage fee on Trip.com app.
4.0/5
Very Good
AAnonymous UserGood service and friendly staff in a great location close to transport and the Macquarie Centre.
