Shangri-La Hotels in Suzhou

On the whole I'd say this is a beautiful hotel that is very good but not excellent. Positives are about the architecture and area. The hotel has an interesting layout that gives you an excellent feeling of an older palace when you walk through the hallways. The hotel's grounds are like a park unto itself. The scenic Panmen area beyond the hotel back gate is wonderful. I highly recommend taking a walk there. Aside from that it's just good enough. Service is pretty standard for this hotel class; nothing wrong and nothing spectacular. Bath amenities are sufficient in quantity but not a known brand. Tea in the room is good, the coffee in the room is cheap powder.

👥 Staff is super friendly and helpful 📍The location is great, near from the subway, Pingjiang Rd and railway station 🛏️ The bed and pillows are comfortable and cozy 🚭The “bad” part: I booked a nonsmoking room, but the room that I had smelled like somebody smoke some minutes before 🥴 (750) In addition, only one of the contacts (European style) has energy The carpet needs to be cleaned, it has stains in several areas and looks bad

The hotel is quite new and is well located next to a major shopping center in Suzhou's ”new”er district. Check in was quite smooth and staff at front desk is very helpful. The room was well appointed but slightly disappointed at the slightly small-ish living space due to the large bathroom, a smaller than expected walk-in closet with little room for suitcase and lack of larger/second sofa in the room which made lounging a bit more difficult in the room. The room was otherwise comfortable with curtain wall glazing allowing good light penetration, the bedding is good with most IHG products, and the bathroom is comfortable with a large egg-shell type bathtub with excellent view outside. I am slightly disappointed with the breakfast, which although had most of what is on offer at most 5 star hotel, is a very self service affair even with coffee. I found the breakfast selection slightly below average and the western offering is slightly below par (The hotel is mainly forcused for domestic visitors and without international TV offerings) but I have a higher expectation for a five star hotel. The breakfast feels more like a canteen than a five star hotel breakfast, and although quite relaxing it is a bit under serviced iimho. Overall it is a good hotel and well connected with conveinent access to metro. Staff are friendly and helpful and the hotel is well appointed. I didn't have a chance to use the amenities of the hotel but from what I gather they are quite well appointed as well. I would say the F&B at the hotel is a bit of a let-down and the room can benefit with larger living space.

Location is perfect. Jinji lake. Shopping mall with eateries and million shops, metro station, all in walking distance. Room was spacious. Bed was a bit soft for me, heating/AC worked well, amenities were fine. We tried the swimming pool, view was nice from the 27th floor. There was a weird noise, every 8-10 minutes a bang on the wall coming from above in the middle of the night for 1-2 hours. I guess we were just not lucky with those neighbors...

Outstanding service from the staff, would like to thank a staff member Amber Li, she was kind enough to upgrade me, it was so appreciated Thank you Amber !! I would surely stay there again.

We rented a suite that had the tub on the deck. The room was very spacious and modern. I really enjoyed the tub, and the view was amazing. The room was one of the nices hotel rooms I have stayed in China. The food in the restaurant was not great. We ordered a burger that was not hamburger. I am not sure what it was, but it was strange (It was hard meat that tasted like rubber). We thought the club sandwich was also less than appealing and the pizza was undercooked. The french fries and spring rolls were good. The dinner buffet was pretty decimated by the time we got to it. The only saving grace was having a hot pot on the table, which was really good. The hot spring resort is next door and really great. It costs around 200 RMB per person to go there and they provide a robe, slippers and lockers. The hotel is off the beaten path with nothing around, but I did not mind this. It is very peaceful with good views. Our son enjoyed the hotel and what it offered. I would stay there again for a weekend get away, but probably go somewhere else for food. That is difficult given the location.

The room is large and has a balcony. I can't look closely, but I can see that many facilities are old and not well maintained, including the shower, which is faded and leaking. Parking is convenient The breakfast is average, which is different from the old five-star hotels. Service 4.5, 0.5 is a deduction for room service. I asked for paper towels twice but didn't get them, so I had to go to the front desk to get them myself. The front desk service is very good, giving people a homely feeling. In general, I won't come again next time.

The receptionists, staff and restaurant waiters were all friendly. I was upgraded, and they assisted me in placing online orders using Maituan and getting Didi to go around the city. They gave me souveniers and had some for other guests and their kids. A pleasant stay indeed!