IU Hotel (Suzhou Dushu Lake Higher Education District Moon Bay Metro Station) Reviews

Very rude and unprofessional employees at the front desk. After calling me on my room telephone I was accused of travelling with an invalid visa by the staff members. This is very unprofessional and was very embarrassing for myself. This incident ruined the whole stay and after this I will never book and stay in a IU hotel again.

I enjoyed my time at the IU Hotel. It was in a nice area and there was plenty to do. I found that the staff were really easy to communicate with and they were always quick to help. The room itself was lovely and the cleaning staff did a great job every day. My only complaint was that I had no window - it was a window that was connected to a creepy little hallway in the middle of nowhere that was not accessible. Also, the walls are a bit thin, so one can hear almost everything happening in the other rooms. This would not be a problem usually for me, but some travelers had no sense of propriety. Children running down the corridors, adults shouting in their rooms or playing loud music, or children playing games on their phones well into the night. It was a little difficult to sleep. Other than that, I had a wonderful time indeed!

We chose this hotel because its location was convenient relative to the people we were visiting. Because of flight delays we arrived quite late in the evening, and the reception staff at that time had no English, so that check-in communication had to be managed through a translation app. However, we got to our rooms, which were adequate. The public areas were limited to the reception area and the hallways leading to the hotel rooms, thus the impression was more that of a hostel than a hotel per se. Breakfast was served in a room just off a public hallway, and none of the staff had any English. Breakfast fare was rather limited and in general not very tempting. This hotel is only recommended for people with limited expectations and one a shoe-string budget.

I stay at the IU hotel for several weeks. It's a very good hotel. The management of the hotel is polite and managers are very friendly and nice. The cleaning services also good. The room is clean and bright, I have a room with big windows. It's a very beautiful view on a city and it's green around. I didn't took a breakfast, but saw its a lot of good food provided there. The location of the hotel is excellent. It's just 3-5 minutes from the Moon Bay subway station in Suzhou. Nearby is a lake, just 7 minutes walk, it's very beautiful. I will stay at this hotel again. I recommend it.

There is the window, but there's no view only the wall. The first day I arrived, the room had a very stong smell of smoke. But other than that still good.

Quite a cool place. Not extraordinary but definitely fair pick.

A truly lovely hotel with talented and kind staff who can speak English.

very poor breakfast, no face towels, not bad for one night

Wow~ The service attitude of this restaurant is super ice and the environment is super cute! I will come again next time💕

Service: 24-hour service is very considerate Supporting every request and helping to delay check-out Hygiene: The lobby is also very clean

The bathroom facilities in the room are very complete, the bed is very soft, and it is very comfortable to sleep. The service attitude of the lady at the front desk is very good and very gentle. She will take the initiative to help us put away the luggage we want to store, tell us which supermarkets are nearby, and write us down on a small note how to get there. The service attitude can be rated six stars (◦˙▽˙◦)

Facilities: Complete facilities Hygiene: Clean and neat Service: Good service, convenient ticketing, and snacks are available

The front desk service attitude is warm and thoughtful, the environment is very good, quiet and comfortable, there are matching washing machines and dryers on the 3rd floor, which is very convenient. The location is very good, very close to the popular tourist attraction Yikeshu, which can be reached by walking. The overall stay experience is very good, and I will still choose this hotel next time I come to Suzhou for business.

Facilities: Complete, with self-service laundry and parking. Hygiene: Clean and tidy, clean and sealed bath towels Service: Friendly and enthusiastic, convenient invoicing