Suzhou Jade Resort

The environment is great, the facilities are good, and it is suitable for relaxation. Comfortable and leisurely! Few people, quiet, away from the hustle and bustle The weather has been very good these two days, and watching the sunset is a must The restaurant tastes great!

The hotel environment is elegant and comfortable, the service is warm and thoughtful, the housekeeper Gao Xiaoxue sent a lot of hotel information in advance and helped to book hotel seats. I am very satisfied and will come again next time

Environment: First-class environment, ceiling of Suzhou Garden. 5 points. Hygiene: Clean and sanitary. 5 points. Facilities: Complete hardware facilities, lack of warm details and soft furnishings. The living room is large, but the tables and chairs are uncomfortable to sit on. 4 points. Service: The room rate is 3188. I don't think it's expensive for this garden environment, but the service at this price is substandard. Reception courtesy, luggage delivery to the room, these are all OK, I'm not a picky person, but what I can't accept is that at 1:00 p.m. on the second day of our stay, there was the biggest typhoon since 1949. We were still having breakfast at 8 o'clock. The manager came to tell us whether we would stay today or not. If not, leave early. I said that we originally planned to leave today, but we definitely couldn't get on the road before the typhoon passed. As the only place for us to take shelter from the wind, the hotel did not think about how to avoid risks for the guests at the first time, but drove the guests out of the hotel at the first time. The manager said that the government required all guests to leave the hotels near Taihu Lake. So since the government did not allow them to stay, why did your hotel say that I could stay for another day? What's more, you checked out at 12 noon, and I was still eating before 9 o'clock. You came to ask me to leave? It doesn't matter if the other services are better or worse. No one can be completely considerate, but I chose your hotel. In the face of natural disasters, when guests need help the most, it is very difficult to accept such a hospitality of driving guests away. I have been out for more than ten days, and this is the first time I am dissatisfied with the hotel service. I hope it will be corrected.