scarletthuo
October 24, 2023
Service: The management problem is extremely serious. Before going out at night, no one reminded us whether there would be a front desk at night, what time the door would be locked, etc. At 11 o'clock that night, we were locked outside the hotel by two large doors. No one answered the hotel landline, the mobile number on Ctrip, and the mobile number of the receptionist in the afternoon. We were desperate at the door of the hotel late at night! I contacted Ctrip, but the staff could not contact the hotel. I have stayed in various hotels and homestays at home and abroad, and this is the first time I have encountered such a strange situation. I can't go back to the hotel late at night. I didn't bring anything except my mobile phone and door card. What should I do? I can only knock on the door + shout "Is anyone there", helpless and angry!
In the end, I kept shaking the door and loosened the latch to enter the first door, and then I used force to pry open a gap in the glass door and drilled in, and finally returned to the room with difficulty. If it weren't for my husband and I was alone, I would really have to live on the streets.
The next day, the receptionist contacted me after seeing the missed call and found out about this. The solution was that the boss wanted to treat me to a meal...
When I checked out, I found that there was no one at the front desk again! I really lost my temper.
Through Ctrip's continuous communication, the hotel first said it would compensate 200, and then agreed to refund half of the room fee. I didn't want to talk nonsense and accepted it.
I would like to praise and thank Ctrip's customer service staff for their timely feedback and active communication. I also felt the understanding, apology and active communication attitude of the hotel reception girl. Although the stay was very unpleasant that night, the subsequent problem solving was relatively smooth.
Environment: On the east side of the ancient town, next to the tourist center and parking lot, it is convenient for self-driving. There are gardens in the hotel, which are exquisite and simple, quiet and beautiful.
Facilities: The garden view king room is booked, and there is a narrow sky view and white wall outside the window. The house is very clean and the facilities are quite new, but the area is really small. The sound insulation is average, but the old house is like this, and there is no way. In short, 800 is really not worth it. I don't know why I **** to make myself unhappy.
Overall, the yard is beautiful, the room is OK, the cost performance is low, and the service is haha.
Original TextTranslation provided by Google