Vienna Hotel (Suzhou Industrial Park, Yangcheng Lake, Fashion Stage) Reviews
Vienna Hotel (Suzhou Industrial Park, Yangcheng Lake, Fashion Stage)
Room 213, Building 1, Metropolis Commercial Plaza, 300 Shengpu Road, Suzhou Industrial Park, Suzhou, Jiangsu, 21521, ChinaView Hotel Details
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Vienna Hotel (Suzhou Industrial Park, Yangcheng Lake, Fashion Stage) Guest Reviews
4.8/5
Excellent
1012 review
Verified reviewsLocation4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1012)
Positive reviews(990)
Reviews with photos/video(165)
Friendly front desk staff(181)
Delicious breakfast(131)
Many amenities(96)
Convenient parking(73)
Large rooms(56)
Awesome gym(33)
Perfect for business trips(21)
Delicious buffet(6)
Negative reviews(21)
Guest User
Executive Queen Room
Stayed in Aug 2023
Travel with friends
4 review
Very Good
Posted on Aug 14, 2023
Enjoyed the stay there. Clean and tidy. Staffs are really friendly.
Guest User
Deluxe Room (2 beds)
Stayed in Sep 2023
Business travelers
19 review
Posted on Sep 4, 2023
The carpets were wet with smell
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Family
4 review
Outstanding
Posted on Aug 25, 2024
The hotel service is very good, hygienic and clean, thumbs up! Continue to check in.
When traveling, I still feel that Vienna hotels are very cost-effective. I hope the hotel can improve management, reduce costs, and further improve the cost-effectiveness of accommodation. That would be even better!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing us and for your support and love for the hotel. Your satisfaction with the hotel's facilities and services is the driving force for all hotel staff. Making every guest feel at home is the ultimate goal of our service. Welcome back to "home"
Guest User
Queen Room
Stayed in Aug 2024
Business travelers
5 review
Outstanding
Posted on Aug 26, 2024
The room is clean and tidy. It's very clean. You can also have breakfast in the hotel. It's more suitable for business trips.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Deluxe Family Room
Stayed in Aug 2024
Family
9 review
Outstanding
Posted on Aug 26, 2024
The room is fully equipped, clean and tidy, the service is attentive, and the environment is great.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! I'm glad that you chose to stay at Vienna Hotel. Xiao Wei feels warm after reading your review! Home is a haven from the wind, a warm nest, and a corner that warms the body and mind. Home is where there is love. The hotel always hopes to use its thoughtfulness and warmth to become the home away from home in your heart. We look forward to your next return home!
Guest User
Executive Queen Room
Stayed in Aug 2024
Business travelers
1 review
Outstanding
Posted on Aug 31, 2024
The hotel has an elegant environment, large rooms, clean and complete facilities.
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2023
Business travelers
1 review
Outstanding
Posted on Oct 24, 2023
The hotel has complete infrastructure, the rooms are larger than other hotels, clean and tidy, and the stay is very comfortable. There is an outlet just a few minutes away. The front desk staff have very good service attitude and are proactive and enthusiastic. The breakfast is good, with many varieties. I personally think the price/performance ratio is quite high. It's neither too soft nor too hard. There are complete toiletries in the room. The hotel has a laundry room and a gym. After dinner, I walked on the treadmill for half an hour. I felt much more comfortable. The service is very good. There are free fruits and midnight snacks. Next time Still coming to check in.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. Your satisfaction and comfort are Xiaowei’s biggest gain. Simple words have deeply warmed Xiaowei. Thank you for your affirmation of us. Xiaowei is also great in other aspects. You will surely discover more wonderful things during your next stay, so that you will be satisfied and leave in comfort. Thank you again for your affirmation of the hotel!
Keluntezhaoweican
Deluxe Queen Room
Stayed in Aug 2024
Business travelers
5 review
Amazing
Posted on Aug 28, 2024
Free flow of coffee: Yes
Environment: very good
Facilities: good
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your visit again
Ai，zhutizi
Deluxe Queen Room
Stayed in Aug 2023
Business travelers
4 review
Outstanding
Posted on Aug 28, 2023
Facilities: Vienna-wide unified style
Environment: The environment is very good. Parking is super convenient. The female driver will definitely not be able to park in one standard parking space. I parked two parking spaces.
Sanitation: Sanitation is really, really clean, whether it is the corridor or the public toilets, there is nothing to say, these can be done very clean, not to mention the rooms, the bathrooms are also separated from wet and dry
Service: The lady at the front desk has a super gift, she will greet you when you enter the door, and the check-in is also very fast. When you walk to the elevator, the auntie will greet us when she sees us, the price is not expensive, I really recommend it
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your praise, our efforts are valuable. The location is close to the customs, close to the Suzhou fashion stage brand mall, the hotel has a gym, you can exercise, we will look forward to your visit with sincere enthusiasm! You are welcome to stay again for an experience. Thanks!
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2023
Business travelers
7 review
Posted on Aug 22, 2023
The sanitary conditions are worrying. There are hairs on the sofa and it is very dirty. Is this what a 280 standard room looks like?
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your experience during your stay. Regarding your feedback, we will immediately organize personnel from various departments to conduct self-examination training and rectification. We apologize to you again and hope that you will choose us again next time you travel. Hotel, give us a chance to apologize. We are sorry again and wish you a pleasant journey!
8023-W
Executive Queen Room
Stayed in Aug 2023
Family
12 review
Posted on Aug 21, 2023
Everything else is okay, but the decoration smell of this suite is too strong. I woke up in the middle of the night and couldn't sleep. The two adults and two children were not allowed to stay in the twin room, so they could only choose this suite. This must be criticized.
Original TextTranslated by Google
Response from Property: Dear guest, regarding your feedback, we will immediately report it to the guest room department for relevant training. The room will be cleaned and ventilated in a timely manner. The double bed is a 1.2*2 meter bed. Normally, two guests can be accommodated. , the four of you can suggest that you book a family room in the hotel later that has one large bed and one small bed. We apologize again and all the hotel staff look forward to your visit again!
Guest User
Deluxe Family Room
Stayed in Aug 2023
Family
1 review
Outstanding
Posted on Aug 20, 2023
The hotel has a free laundry room, and you can also wash clothes for free. It is very good. There are many kinds of breakfast, and the service at the front desk is also very friendly. It is recommended to stay!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your five-point review of our hotel! Liuxi Slow Time is Soft, thank you for your support. We will continue the good quality and more perfect services as always to thank you for your support and love. We look forward to your visit again and wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Business travelers
5 review
Outstanding
Posted on Aug 28, 2024
Attentive service, quiet, convenient parking
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.
Guest User
Deluxe Queen Room
Stayed in Aug 2023
Business travelers
2 review
Posted on Aug 20, 2023
The fat boy at the front desk rolled my eyes the whole time when I checked in. What kind of quality and service?
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you for taking your precious time to review the hotel. We are very sorry to bring you a bad experience during your stay. We are deeply sorry for your feedback and we will promptly report it to the front desk. We provide professional skills training to our employees, familiarize them with system operating procedures, and provide service etiquette training to our employees, striving to serve every customer well. We are sorry for your bad experience again, and hope that you will choose our hotel again next time you go on a business trip. An opportunity for us to apologize, sorry again, and wish you a pleasant journey!
Guest User
Executive Queen Room
Stayed in Aug 2023
Business travelers
7 review
Posted on Sep 12, 2023
The soundproofing of the hotel is so poor. Cars are running around outside. I can't sleep during the day and night. It's really unbearable.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you very much for taking the time to review the hotel. We are sorry to have brought you an unpleasant experience during your stay. If you feel that the noise outside is very loud during your stay, you can call the front desk at any time to change the room. If you are concerned about the sound, Sensitive, we will provide you with ear plugs. I hope you can give us the opportunity to improve and witness our growth, and we look forward to your visit again!