Jingling Shihu Garden Hotel Reviews

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Excellent hotel. Very good service. Always kindly and great by supporting.

During the Spring Festival, I took my children to Suzhou Bay and the zoo. The location of Shihu Jinling was perfect. The hotel service is good, the environment is good, the rooms are good, the breakfast is good, the parking is good, and the beautiful and handsome guys at the front desk are hospitable. I am very satisfied.

Nothing else to complain about. But as a five-star hotel, if you have a three-head charging cable installed in your room, at least check regularly whether each head can be used normally. This time I encountered a bad one and wanted to ask the front desk to borrow a cable. I was informed that no one was there. It was also the first time I encountered a problem. In a star-rated hotel where you can borrow a power bank from the lobby, it was charged 6 yuan, not to mention that it was quite troublesome to go up and downstairs. If you want to generate income, let me give you a suggestion. Go to a purchasing point to put charging cables in the room and use them for a fee. I think it’s acceptable. If you really don’t have money to purchase, can you put the shared power bank at the entrance of the elevator? I went down in my pajamas to explore the rental location. It's embarrassing, and the location is in the most embarrassing lobby. The water delivery service should be retrained. Last time I notified the front desk to deliver water, it was not delivered until check-out. This time, the waiter came to deliver fruit an hour after the notification, and the aunt on the floor thought of giving me water. It's all a matter of effort. Just give me some suggestions. I'm not asking for high-quality service, just that it won't be too much trouble. Thank you.

Thanks for the warm service

It was so difficult to choose a hotel during the National Day holiday, so I finally chose this hotel with a good star rating and an acceptable price. Unexpectedly, it was a great value and a surprise. When I checked in, Miss Wang Ling at the front desk upgraded me to a deluxe lake-view king bed room. The room was very large and even had a bathtub. We have prepared welcome fruits and the hotel’s homemade yogurt. The yogurt is very delicate and delicious. It is highly recommended to add it to the hotel breakfast😄 There is a small card by the bed with a map of the main roads around the hotel for reference when running or walking. The hotel's breakfast is very worthy of praise. It is the richest among hotels in the same price range. The hot stir-fried dishes are also very delicious and not confusing at all; the price/performance ratio is super high.

The boiler was broken, and it couldn't be repaired late at night. There was no hot water for bathing, so I dismissed it with an apology.

I am a person who does not hesitate to give good reviews, but this hotel is indeed quite different from psychological expectations 1. In the hotel lobby, the check-in front desk is really small, and the business level of the front desk is also very average. I asked about the situation of laundry, and said that I was not very clear, and there was no waiter to help with luggage. The price of 1400, this kind of The service is really a bit crotch 2. Elevator, once you enter the elevator, there is a smell of cigarettes, which is disgusting, and it does not require a high-end fragrance, at least there should be no peculiar smell 3. The guest room, I booked a suite, the living room is not big, and a mahjong table is forced into it. From the carpet to the wall, there is a tar smell of second-hand smoke, which can be seen on this mahjong table There are many wins and losses, the bed is wide but short, it looks weird, the water in the shower is hot and cold for a while, the bristles of the toothbrush are very hard, and the gums can bleed if you are not careful, the toothpaste is also Very low, the tip on the top of the cap has to be very hard to penetrate the seal of the toothpaste 4. Restaurant, there is no breakfast room in the elevator to indicate the floor, and the front desk did not inform the restaurant location when checking in, not to mention how low the breakfast is, how bad the taste is, the restaurant floor is full of stains, and food residues that fell, the waiter After many times no one cleaned, no waiter took the seat when entering the restaurant, and the waiter who cleaned the table dropped the food and chopsticks on the ground many times when dumping the remaining food In summary, this hotel is the worst five-star hotel I have ever stayed in, and it is also the worst accommodation experience

I don't usually like to comment, but this time it really affected my travel mood. The Xishai room was very stuffy and the air conditioner was useless and could not cool down the room. Even if the window was opened and the hotel provided a fan, it still did not help. There was noise from a room on the lower floor right above an exhaust vent. The floor drain in the shower room of one of the rooms was clogged. Anyway, the experience was not very good. Of course I don't blame the waiter, it's just that the hotel itself is old. There is nothing they can do.

The room I gave was facing the outdoor unit of the air conditioner. It was noisy at night, the hotel facilities were seriously damaged, and the shower drain was blocked. After being dealt with by the first sweet engineering department, there was no improvement. The bath water overflowed. There is a loud knock, the socket in the bathroom is broken, and the hair dryer can only be used at the minibar, which is quite inconvenient. There are not many varieties of breakfast, and the waiter can't wait to collect the meal at 10:10.

It's hard to explain. I booked a suite. My back hurt from sleeping on that mattress until 6 o'clock. The waiter's attitude was like you owed her tens of thousands of dollars. There was no service. I don't know which star he belongs to, but in East China, This service is not as good as Hanting

第一次入住石湖金陵花園酒店服務太棒了，非常敬佩酒店的管理者，服務很到位門口的行李員小楊辛苦了，禮賓主管很熱情到店第一時間問候並詢問是否需要幫助，前台辦理入住很快住的很舒服有求必應，感覺像是回家一樣，下次來蘇州還會選擇這裏，很不錯、很不錯。

酒店緊鄰石湖景區，走走就是石湖南門，酒店設施都不錯，尤其隔音很好很滿意，早餐也比較豐富，服務也比較熱情。周邊綠化覆蓋率高，鳥語花香，空氣好的不得了，周邊金陵廣場吃的也很多，還有比臉大的金陵大肉包。

酒店出差入住很方便，前台辦理入住速度很快，門口會有人幫忙拿行李，禮賓主管康權服務積極主動非常熱情每次見面都會主動問候，17樓的服務員王亞芳房間打掃的很乾凈整潔，服務也非常熱情。下次入住還會選擇！！！