Suzhou Cave Li Hotel

Suzhou Cave Li Hotel Reviews

Suzhou Cave Li Hotel

Building 26, No. 1 Shiji Road, Ligongdi, Wuzhong Industrial Park, Suzhou, ChinaView Hotel Details
Suzhou Cave Li Hotel
Suzhou Cave Li HotelSuzhou Cave Li HotelSuzhou Cave Li Hotel
Check available rooms for your travel dates
编组 10
We Price Match
1 night

Suzhou Cave Li Hotel Guest Reviews

4.5/5
Great
245 review
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.6
Filter by:
Sort by:
All Reviews(245)
Positive reviews(236)
Reviews with photos/video(71)
Classy environment(49)
Quiet & comfortable(26)
Well designed(21)
Friendly front desk staff(13)
Convenient parking(11)
Large rooms(8)
Great location(8)
Perfect for business trips(4)
Negative reviews(9)
Ivan (伊凡 )
Featured Room - Double Occupancy (Double bed)
Stayed in Nov 2022
Friends
9 review
4.5/5
Great
Posted on Dec 11, 2022
Amazing hotel, with a great staff. I recommend people to book into this hotel, just because of the sheer design of the rooms that separate this specific hotel, from all other hotels. If you ever visit Suzhou or stop by this hotel is the place to book.
flow like water
Guestroom (Double bed)
Stayed in Jul 2022
Solo travelers
20 review
5.0/5
Outstanding
Posted on Jul 25, 2022
Amazing experience. Great location near the scenic area(lake , city center). Front desk employees in the daytime are very very helpful . My room was nice . Watch your step into the bath and toilet area . Haha. I picked a room with no window- because I’m in a “cave” . All good.
Response from Property: Dear guests: Thank you for your praise! Every city always has reasons to miss, and every season has difficult scenery. I hope we can let you leave sweet and warm memories. The hotel is located in Jinji Lake scenic area, exit 3 of Metro Line 5, and you can walk 500m to the hotel. We look forward to your check-in again.
Guest User
Featured Room - Double Occupancy (Double bed)
Stayed in Aug 2022
Friends
35 review
5.0/5
Outstanding
Posted on Aug 15, 2022
Great experience. Mr. Wu Peng Zhu was so helpful. The check in was easy and fast. The hotel was quiet and clean. Location was easy o fine and not far from Suzhou Park Railway station. Will definitely visit again.
whooah
Stayed in Jan 2022
Friends
53 review
5.0/5
Outstanding
Posted on Jan 5, 2022
I stayed here just for a night. The hotel is located near a subway stop which is convenient to go somewhere. Room was clean and cozy. And I was happy that it is near a lake, so I could run in the morning. I would like to stay here again when I visit Suzhou!!
Response from Property: Dear guests: Thank you for your encouragement and recommendation. The gold and silver awards are not as good as your praise, and the gold and silver cups are not as good as your reputation. We will continue our efforts not to disappoint you. The hotel is 2km away from ligongdi Fengzhi bar street and can be reached by car in 6 minutes. Welcome to come again!
Callum Alan David
Stayed in Nov 2021
Friends
1 review
4.7/5
Amazing
Posted on Dec 18, 2021
Lovely area, in a quiet area of Suzhou but there are some attractions close by as well as a subway.
Response from Property: Dear guests: Thank you for your favor and love for our hotel. We will never stop moving forward. For your trust, we will never forget our original intention and persevere. The hotel is 4km away from Suzhou Olympic Sports Center and can be reached by car for 10 minutes. We look forward to your check-in again!
Guest User
Featured Room - Double Occupancy (Double bed)
Stayed in Mar 2023
Solo travelers
1 review
1.0/5
Posted on Mar 13, 2023
The price/performance ratio is too low, and the same price is very comfortable for a 5-star hotel. Except for the feeling that a few rooms are decorated into caves, nothing else works.
Original TextTranslated by Google
Response from Property: Dear customer, I am very sorry for meeting your expectations, and thank you very much for your criticism and guidance, so that we can improve the follow-up service. I can also find out more about the problems of the team and help other customers. I am really sorry. Your tolerance and understanding are the encouragement and support for our work. We look forward to your next visit and give us a chance to apologize in person. Thank you again for your valuable opinions and support for our company.
Anonymous User
Tatami Double Room
Stayed in Aug 2022
Family
2 review
5.0/5
Outstanding
Posted on Aug 13, 2022
The children like it very much, the tatami children like it very much, the hotel is very characteristic, very comfortable, give it a five-star praise 😊
Original TextTranslated by Google
6/8
Guest User
Guestroom (2 beds)
Stayed in Aug 2022
Friends
1 review
5.0/5
Outstanding
Posted on Aug 10, 2022
The environment is great, just have real windows, but this is not important, I really like it
Original TextTranslated by Google
Response from Property: Dear Guest: Thank you for your review! Every city has a reason to miss it, and every season has its unforgettable scenery. I hope we can make you leave sweet and warm memories. The hotel is located in Jinji Lake Scenic Area, Exit 3 of Metro Line 5, and you can walk 500m to the hotel. We look forward to your stay again.
Guest User
Tatami Double Room
Stayed in Dec 2022
Other
2 review
1.0/5
Posted on Dec 12, 2022
The room has a strong smell, the surrounding area is very noisy, and it is still being renovated, and the service attitude is also poor. I really don't recommend it.
Original TextTranslated by Google
Response from Property: Dear customer, I am very sorry for meeting your expectations, and thank you very much for your criticism and guidance, so that we can improve the follow-up service. I can also find out more about the problems of the team and help other guests. You mentioned The renovation problem has been negotiated with the neighbors next door on the renovation time. Try not to affect the rest of our accommodation customers. The front desk of the hotel has strengthened training and management. I understand your mood very well. The hotel will definitely strengthen the training of safety awareness. I believe that you will stay at the hotel next time. This situation will happen, I am really sorry, your tolerance and understanding are the encouragement and support for our work, I look forward to your next visit and give us a chance to apologize in person, thank you again for your valuable opinions and for our company work support.
Daqun0910
Garden-view Twin Room
Stayed in Jun 2022
Friends
10 review
4.7/5
Amazing
Posted on Jun 13, 2022
The surrounding environment is good. On the Ligong Causeway, walking to Huxin Pavilion in the morning to see Jinji Lake is very beautiful; walking into the hotel is like entering a cave, and suddenly you become a caveman in the mountain, you can't find the direction, there are signs but not very obvious; The good room is not designed according to the cave, and the standard room is clean and comfortable. Two suggestions, although there is a fixed phone in the room, but it can't get through, and there is no way to contact the front desk if there is anything; it is okay if there is no breakfast in the house, but it should be very convenient nearby. There is a dining car a little far from the store, whether it can be considered in the store Increase breakfast service
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your praise. We have customized the hallway signs to be eye-catching. The phone you reported was caused by the fault of our weak current switch. Now our room phones have all been repaired. Breakfast We are now looking into providing breakfast. Please allow us to express our sincere apologies and we hope to have the opportunity to offer you a better stay experience in the near future!
Hanjunweiwu1978
Garden-view Double Room
Stayed in May 2022
Business travelers
7 review
2.0/5
Posted on Jun 3, 2022
Two days ago, I said that the air conditioner was repaired, and I refunded dozens of dollars. The money was bearable. Check in today still no cooling. If you are reluctant to open the host, don't open the business, Suzhou has already entered the summer. Look at the dirty mouthwash cup for yourself!
Original TextTranslated by Google
Response from Property: Hello, sir, thank you very much for choosing to stay in our hotel again. I received your feedback today that the air conditioner in the room you stayed in yesterday was still not cooling. Since you raised this question last time, we have the host of the air conditioner and the air conditioner in the room every two Check every hour. There was no problem with the host machine last night, and there was no problem with the room on the second floor that we tested. Today, after you left the store, we went to the room where you stayed and tested it with a temperature measuring gun. We found that the actual indoor temperature was lower than the temperature displayed on the air conditioner panel. We have also made corresponding rectifications to the problems of the mouthwash cups that have been reported. After the uncle of each guest room is cleaned, a special person will check to prevent such problems from occurring. We regret that this stay did not meet your expectations. Please allow us to express our sincere apologies. We hope to have the opportunity to offer you a better stay experience in the near future!
Helen/baichuan
Guestroom (Double bed)
Stayed in Sep 2022
Couples
5 review
2.5/5
Posted on Sep 11, 2022
I only stayed for one night during the Mid-Autumn Festival. The decoration style of this hotel is very unique, the passageway smells too strong, the room is clean and tidy, but the internet is too poor! It is basically difficult to transmit the photos taken during the Mid-Autumn Festival to my family, even though the Wifi in the room is useless. The rooms are overpriced!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Suzhou Karst Cave Hotel. First of all, we would like to express our deep apologies for the network situation in the hotel. Please forgive me for the inconvenience caused during your stay. We have contacted the network company to inspect and repair the hotel network. We hope that your next stay will give you a good experience. Our hotel is located on the bank of Ligongdi Jinji Lake in Gaoyuan District, adjacent to the CBD of the park. It is quiet amidst the noise. Your feedback is the driving force for our continuous improvement! We will make persistent efforts to provide better services so that you can have a better staying experience! Looking forward to working with you the next encounter
Albert yang
Tatami Double Room
Stayed in Mar 2022
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 8, 2022
Very satisfied, the service is very good, the environment is also good, the hotel is very distinctive, I like the tatami room, which is suitable for office work.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your encouragement and recommendation to us. The gold and silver awards are not as good as your praise, and the gold and silver cups are not as good as your reputation. We will continue to work hard not to let you down. Welcome to come again!
Guest User
Tatami Double Room
Stayed in Feb 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 10, 2022
The environment is very good. I think it is very suitable for short-term business trips. Quickly rush the duck! ! ! The bed is very comfortable, it's really good
Original TextTranslated by Google
Response from Property: Dear guests: Your encouragement is the source of our energy, your favor makes us move forward with vigor, thousands of words can be combined into one sentence, thank you for your trust in us, and look forward to your stay again!
Guest User
Guestroom (Double bed)
Stayed in Aug 2022
Couples
3 review
5.0/5
Outstanding
Posted on Aug 13, 2022
The room is clean and tidy, the sound insulation is also very good, and the attitude of the lady at the front desk is very good. Recommended to live!
Original TextTranslated by Google