Pullman Suzhou Zhonghui Reviews
Pullman Suzhou Zhonghui
No. 188 Jiayuan Road, Xiangcheng District, Suzhou, Jiangsu, ChinaView Hotel Details
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Pullman Suzhou Zhonghui Guest Reviews
4.6/5
Very Good
3649 review
Verified reviewsLocation4.7
Amenities4.6
Service4.5
Cleanliness4.7
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All reviews(3649)
Positive reviews(3527)
Reviews with photos/video(581)
Friendly front desk staff(252)
Delicious breakfast(213)
Perfect for business trips(129)
Near shopping area(120)
Convenient for shopping(116)
Delicious buffet(42)
Great swimming pool(36)
Has facilities for children(13)
Negative reviews(122)
Guest User
Superior Room 2 beds
Stayed in Nov 2024
Business travelers
5 review
Very Good
Posted on Dec 22, 2024
The Pullman Suzhou Zhonghui is a solid choice for business travelers. The cleanliness, location, service, and amenities were all good, providing a pleasant and comfortable experience. The staff was professional and attentive, ensuring smooth check-ins and addressing any queries promptly. The location is convenient for business purposes, and the facilities are well-maintained. While everything met expectations, there’s still room for minor improvements to make the stay exceptional. Overall, a reliable and comfortable option for business stays.
Response from Property: Dear guests: Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is to bring a different vacation experience to each guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard to prepare for your return at any time.
Phinehas Tan
Deluxe Executive King Room
Stayed in Dec 2024
Solo travelers
1 review
Outstanding
Posted on Jan 23, 2025
Wonderful stay for five nights. Nickky front desk is excellent
Response from Property: 尊敬的賓客：很高興您在酒店和您的朋友們度過了一個美好的假期，您的點評是對我們服務最佳的肯定與鼓舞。我們還有很多優惠活動，請您繼續關注我們，歡迎您再次光臨！
Sean 肖涵
Superior King Room
Stayed in Nov 2023
Family
31 review
Amazing
Posted on Jan 4, 2024
Really nice hotel, not too far from the train station. Great gym and swimming pool at the hotel. Rooms were nice and clean. Buffet breakfast with a mix of local and Western options. Would use again.
Response from Property: Dear guest, many thanks for your comments! we really wish you feel home every time when you come back!
777Alex
Superior Executive King Room
Stayed in Jun 2023
Couples
6 review
Amazing
Posted on Jul 16, 2023
The hotel service is very good. They have varieties of food which is very suitable for everyone staying in the hotel. We enjoyed our stay.
I fully recommend this hotel.
Response from Property: Dear guest, many thanks for your warm feedback and recommend! we really wish you feel home every time when you come back!
Muhammad
Deluxe King Room
Stayed in Sep 2023
Business travelers
6 review
Outstanding
Posted on Oct 27, 2023
Very nice & new hotel good stall
Response from Property: Dear guest, many thanks for your comments! we really wish you feel home every time when you come back!
Adventures of a STRAWBERRY
Deluxe King Room
Stayed in May 2023
Solo travelers
35 review
Outstanding
Posted on Jun 11, 2023
The front desk was helpful when I checked in. Food was great and overall it’s a nice hotel
Response from Property: Dear guest, many thanks for your comments! We really wish you feel home every time when you come back!
Hans-Peter
Superior King Room
Stayed in Sep 2023
Business travelers
14 review
Outstanding
Posted on Dec 23, 2023
Very Good ! Clean & Friendly, close to Shopping Center and Restaurants
Response from Property: Dear guest, many thanks for your comments! we really wish you feel home every time when you come back! The hotel is adjacent to Tianhong Square and the Global Harb Shopping Center, offering a wide range of dining, drinking, and entertainment options. The hotel is conveniently located from the park, commercial center, and supermarket, and can be reached within a ten minute walk. It is also close to subway stations, high-speed rail north stations, and highway entrances, making it a great choice for both business and family travel. The Pearl Cafe on the first floor and the Lingering Garden Chinese Restaurant on the second floor of the hotel provide you with high-quality dining services. You are welcome to experience it again next time.
APURV SHRIVASTAVA
Superior King Room
Stayed in Apr 2023
Business travelers
4 review
Very Good
Posted on May 30, 2023
Great hotel. Helpful staff. Not all of them know English, which is essential for international business travellers. But you can manage easily.
Response from Property: Dear guest, many thanks for your comments! we will organize more English training for staffs in order to make improvements. We really wish you feel home every time when you come back!
Adair
Superior King Room
Stayed in Jul 2022
Solo travelers
19 review
Outstanding
Posted on Aug 18, 2022
I had such a relaxing time at the Pullman Hotel. The service at this hotel is one that is professional and accommodating. The location of the restaurant is great, as there are so many restaurants and malls within the same are. The hotel is beautiful and very clean. The room was a bit small, but nonetheless, it got the job done. My favorite place in the room was the bathroom. The aesthetics of the bathroom was really lovely and it was so clean. I did wish there was more of a variety of Western Style food being offed at breakfast. Overall, this is an exemplary hotel.
Guest User
Superior Room 2 beds
Stayed in Dec 2022
Family
8 review
Posted on Jan 22, 2023
Not too busy and the food there is quite good. I've stayed every national holiday for refreshment but for the last two visits, I am afraid to say that the hotel room cleaning was not so good. I saw some long hairs in the bath rubber mat and finger prints on the toilet glass wall. I feel swimmig pool's management and the water you know is another problem. Pulllman was... yet is a nice place and memory for my family. I hope Pullman listens to my words or advice. Good luck !!! Let me see you again later.
Response from Property: Thank you for taking the time to tell us about your experience at the Pullman Suzhou Zhonghui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore，your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
Di
Superior King Room
Stayed in Apr 2023
Family
7 review
Outstanding
Posted on May 31, 2023
Standard 5 star hotel. Everything is in perfect condition.
Response from Property: Dear guest, many thanks for your comments! we really wish you feel home every time when you come back!
Guest User
Superior King Room
Stayed in Apr 2023
Family
1 review
Outstanding
Posted on May 22, 2023
Good
Will choose again in the future
Response from Property: Dear guest, many thanks for your comments! we really wish you feel home every time when you come back!
Christensen
Superior Room 2 beds
Stayed in Jun 2022
Family
8 review
Posted on Jul 27, 2022
it's a business hotel, but with us included, full of families with kids, therefore the tiny pool felt overly crowded. food was nice and reception was good too.
Response from Property: Dear guest, thank you for your comments. Firstly, we have to say sorry for the crowded condition in swimming pool. According to this problem, we have set the number limit for adults and kids entering into swimming pool to make sure every guest in the pool can enjoy a peaceful time. Secondly, we are very appreciate that you praise our food and service. Your satisfaction is our motivation. We sincerely look forward to seeing you again, Thank you！
Guest User
Superior King Room
Stayed in May 2023
Business travelers
1 review
Outstanding
Posted on Jun 21, 2023
darcy nice
Response from Property: Dear guest, many thanks for your comments! we really wish you feel home every time when you come back!
Sandy Bruce
Superior King Room
Stayed in Jun 2022
Couples
11 review
Outstanding
Posted on Jul 24, 2022
A beautiful stay