To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1778)
Positive reviews(1752)
Reviews with photos/video(188)
Friendly front desk staff(202)
Large rooms(98)
Convenient for shopping(84)
Near shopping area(76)
Many amenities(58)
Perfect for business trips(47)
Stayed multiple times(25)
Awesome kitchen(20)
Negative reviews(26)
Anonymous User
One-Bedroom Premier
Stayed in Jan 2025
Business travelers
21 review
4.7/5
Amazing
Posted on Mar 3, 2025
Spacious room, with large living room and a reasonable size kitchen. Suitable for long term staying.
Response from Property: Thank you very much for choosing and staying at Somerset Emerald Square Suzhou. Thank you for sharing your experience. We look forward to your next stay. If you are satisfied with your stay, I hope you can give us a 5-point praise~~ This will be the greatest encouragement for us to maintain and improve our service. Thank you~
Harish HI
Studio Premier
Stayed in Oct 2024
Family
1 review
4.5/5
Great
Posted on Nov 10, 2024
This was our first time in Suzhou and we had heard a lot about Somerset through reviews and knew we would have a great time here.
Our room was upgraded, but there was an initial challenge around an additional bed, which they got it resolved in some time.
The front desk is helpful and speaks and understands some English. We found Adrianna, another colleague of hers and Kenneth very efficient and helpful with our requests.
Coco, was very helpful at the restaurant guiding us through where to find vegetarian options during our breakfast. Rooms have the amenities you would need when you come with a family.
You can't go wrong with this one!
Overall, the kids enjoyed the stay and the location is decent.
Response from Property: Thank you for staying Somerset emerald city suzhou,Your recognition is our biggest motivation to improve quality
Guest User
Deluxe Executive Suite - 1-Room (2 beds)
Stayed in Jun 2024
Family
11 review
5.0/5
Outstanding
Posted on Jul 26, 2024
We are a family of four, booked two rooms and got upgraded to 2 suites. Great service, very helpful staff. Rooms were clean with complete facilities. We will definitely be back.
Response from Property: Thank you for staying Somerset emerald city suzhou,Your recognition is our biggest motivation to improve quality
Guest User
Studio Premier
Stayed in Apr 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on May 26, 2024
It really feel like home, this is the best hotel out of the four hotels I stay in the trip. It is value for money for this price, access to shopping, eating & place of attraction is also easy. This will be my only choice now whenever I come to Suzhou again.
Response from Property: Thank you for staying Somerset emerald city suzhou,Your recognition is our biggest motivation to improve quality
Elf Lee
Studio Premier
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 26, 2024
Mr Li offered the best services for the entire stay. And good recommendations to explore around in Suzhou.
The room amenities are good, just like a home stay.
Response from Property: Thank you for staying Somerset emerald city suzhou,Your recognition is our biggest motivation to improve quality
Guest User
Studio Premier
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Very comfortable. Large room and clean. Miss Tang is very friendly and professional to assist the check in process and our questions.
Response from Property: Thank you for staying Somerset emerald city suzhou,Your recognition is our biggest motivation to improve quality
Markris
Studio Premier
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Service is excellent. Location is convenient. Room is comfortable. The room setting is conducive to stay. It is affordable but elegant hotel.
Response from Property: Thank you for staying Somerset emerald city suzhou,Your recognition is our biggest motivation to improve quality
Yik Chen
Studio Premier
Stayed in Mar 2024
Family
2 review
4.7/5
Amazing
Posted on Apr 15, 2024
Check in process was fast for 10 of us, good room size for a family, staff Xiao Yang was helpful, will stay again next time.
Response from Property: Thank you for staying Somerset emerald city suzhou,Your recognition is our biggest motivation to improve quality
Traveler from Germany
One-Bedroom Premier
Stayed in Sep 2024
Family
14 review
3.0/5
Posted on Oct 4, 2024
Apartment-Style Hotel in a convenient location, but the payed breakfast was a huge disappointment
The hotel is located inside a nice mall, about 800m from a Line 1 Subway Station. Parking is easy, and there are StateGrid Charging stations nearby.
Our room came with a small kitchen and washing machine, which was clean and well-equipped, though a bit outdated. The beds were very comfortable, and check-in was smooth and friendly, with no issues accommodating foreign guests.
However, booking rooms with additional breakfast turned out to be a significant mistake. The breakfast room was shockingly small, chaotic, and poorly managed. Tables meant for 4-6 people were taken up by just 2 guests, leaving families like ours to sit separately. Staff made no effort to bring any order to the chaos, and it seemed like nobody was in charge of ensuring guests were seated properly. The disorganization left us frustrated and ruined what should have been a relaxing morning. This was such a disappointment, especially given how well the rest of the hotel was run.
We will stay here again, but absolutely will not be booking the breakfast. Fortunately, there are better options in the mall, like Tim Hortons, or you can prepare your own breakfast in the room.
Response from Property: Thank you for staying in Somerset Emerald City Suzhou and sharing your feelings, which is very important to us and helps us to improve the quality of service. As for the breakfast restaurant you mentioned, we will strengthen the training of the restaurant staff, improve service awareness and enhance the quality of breakfast dishes. We look forward to your coming again。
Anonymous User
Deluxe Executive Apartment Suite - 2-Room
Stayed in Nov 2024
Family
25 review
4.7/5
Amazing
Posted on Jan 12, 2025
Good location. Hotel is clean. Enjoyed our stay
Response from Property: Thank you for staying Somerset emerald city suzhou,Your recognition is our biggest motivation to improve quality
Emily Joan
Deluxe Executive Suite - 1-Room (2 beds)
Stayed in Apr 2024
Family
9 review
5.0/5
Outstanding
Posted on May 22, 2024
We had a wonderful stay at Somerset Emerald City. The location is excellent as it’s situated next to a mall and several pedestrian street with plenty of restaurants and food options. We also appreciate that the staffs here are very helpful and friendly. We would like to commend both Connie & Amy for being of great assistance to us. Thank you for making our stay a memorable one with your great service.
Response from Property: Thank you for staying Somerset emerald city suzhou,Your recognition is our biggest motivation to improve quality
Guest User
One-Bedroom Premier
Stayed in Oct 2023
Couples
3 review
4.5/5
Great
Posted on Nov 20, 2023
The room is very clean and spacious.
Bathroom towels are fresh from the laundry and water pressure is strong and good. Buffet breakfast has sufficient variety but is payable at a small price.
The hotel is located in town, a bit further from the cluster of places of interest. There is a shopping mall downstairs but we liked the shopping street besides the hotel which also has many eateries.
Response from Property: Thank you for staying Somerset emerald city suzhou,Your recognition is our biggest motivation to improve quality
Erin Choo
Studio Premier
Stayed in Sep 2023
Couples
3 review
5.0/5
Outstanding
Posted on Nov 8, 2023
We got upgraded from 40sqm room to 70sqm room by Connie and Yuki and truly appreciate it. Coco too was very friendly and provided us information on where to go in Suzhou. We truly enjoyed our stay there
Response from Property: Thank you for staying Somerset emerald city suzhou,Your recognition is our biggest motivation to improve quality
Hung Mun
One-Bedroom Premier
Stayed in Dec 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Jan 13, 2025
All good enough.. Thank you.
Response from Property: Thank you for staying Somerset emerald city suzhou,Your recognition is our biggest motivation to improve quality
Pui Yu
Studio Premier
Stayed in Jul 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Sep 8, 2023
Super happy with someset hotel . Always feels like home whenever I stay there .
Response from Property: Thank you for staying Somerset emerald city suzhou,Your recognition is our biggest motivation to improve quality