Somerset Emerald City Reviews

Spacious room, with large living room and a reasonable size kitchen. Suitable for long term staying.

This was our first time in Suzhou and we had heard a lot about Somerset through reviews and knew we would have a great time here. Our room was upgraded, but there was an initial challenge around an additional bed, which they got it resolved in some time. The front desk is helpful and speaks and understands some English. We found Adrianna, another colleague of hers and Kenneth very efficient and helpful with our requests. Coco, was very helpful at the restaurant guiding us through where to find vegetarian options during our breakfast. Rooms have the amenities you would need when you come with a family. You can't go wrong with this one! Overall, the kids enjoyed the stay and the location is decent.

We are a family of four, booked two rooms and got upgraded to 2 suites. Great service, very helpful staff. Rooms were clean with complete facilities. We will definitely be back.

It really feel like home, this is the best hotel out of the four hotels I stay in the trip. It is value for money for this price, access to shopping, eating & place of attraction is also easy. This will be my only choice now whenever I come to Suzhou again.

Mr Li offered the best services for the entire stay. And good recommendations to explore around in Suzhou. The room amenities are good, just like a home stay.

Very comfortable. Large room and clean. Miss Tang is very friendly and professional to assist the check in process and our questions.

Service is excellent. Location is convenient. Room is comfortable. The room setting is conducive to stay. It is affordable but elegant hotel.

Check in process was fast for 10 of us, good room size for a family, staff Xiao Yang was helpful, will stay again next time.

Apartment-Style Hotel in a convenient location, but the payed breakfast was a huge disappointment The hotel is located inside a nice mall, about 800m from a Line 1 Subway Station. Parking is easy, and there are StateGrid Charging stations nearby. Our room came with a small kitchen and washing machine, which was clean and well-equipped, though a bit outdated. The beds were very comfortable, and check-in was smooth and friendly, with no issues accommodating foreign guests. However, booking rooms with additional breakfast turned out to be a significant mistake. The breakfast room was shockingly small, chaotic, and poorly managed. Tables meant for 4-6 people were taken up by just 2 guests, leaving families like ours to sit separately. Staff made no effort to bring any order to the chaos, and it seemed like nobody was in charge of ensuring guests were seated properly. The disorganization left us frustrated and ruined what should have been a relaxing morning. This was such a disappointment, especially given how well the rest of the hotel was run. We will stay here again, but absolutely will not be booking the breakfast. Fortunately, there are better options in the mall, like Tim Hortons, or you can prepare your own breakfast in the room.

Good location. Hotel is clean. Enjoyed our stay

We had a wonderful stay at Somerset Emerald City. The location is excellent as it’s situated next to a mall and several pedestrian street with plenty of restaurants and food options. We also appreciate that the staffs here are very helpful and friendly. We would like to commend both Connie & Amy for being of great assistance to us. Thank you for making our stay a memorable one with your great service.

The room is very clean and spacious. Bathroom towels are fresh from the laundry and water pressure is strong and good. Buffet breakfast has sufficient variety but is payable at a small price. The hotel is located in town, a bit further from the cluster of places of interest. There is a shopping mall downstairs but we liked the shopping street besides the hotel which also has many eateries.

We got upgraded from 40sqm room to 70sqm room by Connie and Yuki and truly appreciate it. Coco too was very friendly and provided us information on where to go in Suzhou. We truly enjoyed our stay there

All good enough.. Thank you.