Yitel Trend (Suzhou Jinji Lake Expo Center) Reviews
Yitel Trend (Suzhou Jinji Lake Expo Center)
No. 9 Yujing Road, Fengting Avenue, Suzhou Industrial Park, Suzhou, Jiangsu, 215121, ChinaView Hotel Details
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Yitel Trend (Suzhou Jinji Lake Expo Center) Guest Reviews
4.7/5
Outstanding
1118 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1118)
Positive reviews(1084)
Reviews with photos/video(70)
Classy environment(132)
Easy to get around(69)
Friendly front desk staff(64)
Many amenities(56)
Delicious breakfast(54)
Perfect for business trips(14)
Close to train station(12)
Bathtub OK(7)
Negative reviews(34)
Marilyn81807
Deluxe Room
Stayed in Dec 2023
Couples
10 review
Posted on Dec 25, 2023
The hotel is clean and the staff are helpful. They gave us christmas gift. The service always clean our room. However, I am not comfortable with the pillows they have and it is quite hard. The breakfast has not much western food to offer. Te he locayion is not that convinient no fastfood store or starbucks near to this place. But all in all it was fine
Response from Property: Dear guests, hello! First of all, let me offer my sincerest apologies for your unpleasant stay experience! We have recorded all the issues you mentioned and will work hard to correct them. We humbly accept and resolve the issues! During your stay, if you have any questions, you can call the front desk to solve them. We are committed to providing every guest with a good check-in experience! Please let me express my apologies again! Wishing you a happy life! Hotel General Manager - Junjunchen
KW
Superior Room (2 Beds)
Stayed in Aug 2024
Family
30 review
Posted on Aug 27, 2024
A bit far, limited facilities. Room is okay. Staffs are okay
Guest User
Superior Room (2 Beds)
Stayed in Sep 2022
Travel with friends
1 review
Outstanding
Posted on Sep 11, 2022
Very beautiful and clean room. Comes with a bathtub it was great.
I booked it twice.
Response from Property: Dear guests: Hello! Thank you for your stay, thank you for your satisfaction with our environment and service. The tenderness in our eyes once bloomed brilliantly and beautifully under the warm sunshine. Our friendship once bloomed with beauty and attachment on the road we met. Our hearts , once filled with hope and affection in the Heyi Zhige Hotel. All hotel staff welcome you home again and wish you happiness every day! Hotel general manager: junjunchen.
Chanel 香香
Deluxe Room
Stayed in Jul 2022
Solo travelers
15 review
Posted on Aug 2, 2022
The cleaning ladies started cleaning at like 6:30 slamming doors . Not a bad hotel , it’s clean and the location isn’t bad .. just them cleaning ladies…
Response from Property: Dear guests! I'm sorry for what happened to you in the hotel. We will strengthen management and clarify the working standards of cleaning personnel. Finally, I wish you a happy life. Hotel General Manager——junjunchen
Guest User
Business Queen Room
Stayed in Apr 2024
Business travelers
13 review
Posted on Jul 11, 2024
Ok for business
Anastasia
Deluxe Room
Stayed in Nov 2022
Business travelers
4 review
Outstanding
Posted on Nov 14, 2022
This is a very nice hotel. Everything is clean. Stuff, administrative, of the hotel is very friendly and helpful. This is the best what I liked here, a very friendly stuff. And the hotel by itself looks very good. I highly recommend to go here😊
Trapped in travel
Deluxe Room
Stayed in Sep 2022
Solo travelers
24 review
Posted on Sep 12, 2022
It’s I located near SIP railway station which is very convenient for anyone wanting to catch a train or arriving at that stop. It is however quite far out from the downtown area and more on the outskirts of SIP. I found the hotel to be good value for money with friendly and helpful staff even if the hotel itself is quite old. The only issue I had was the noise in the morning with the cleaners banging around in the rooms from 7:30 and sound proofing was not very good so I could here them like they were in my room.
Ny avotra
Deluxe Room
Stayed in Jul 2022
Solo travelers
31 review
Outstanding
Posted on Jul 30, 2022
It was ok. The staff was kind and helpful. It’s not very far from the railway station
Chella in China
Deluxe Room
Stayed in Jan 2022
Solo travelers
17 review
Posted on Jan 15, 2022
The service at this hotel is great. The receptionist and the front desk staff are so nice and friendly. However, the room I booked was not good. It was very dim and dark. The one light kept flickering and also it was a smoking room and I requested not smoking room. Also no shower, just a bath and the hotel is very old not a very new western style. Sound proofing is also bad the Ayi was shouting so loud outside and woke me up.
Guest User
Deluxe Room
Stayed in Sep 2022
Business travelers
14 review
Very Good
Posted on Oct 3, 2022
feel good
Suifengpiaobodehouniao
Deluxe Room
Stayed in Aug 2024
Business travelers
7 review
Outstanding
Posted on Aug 29, 2024
Comfortable accommodation, convenient transportation, close to the high-speed rail station, and many restaurants nearby, highly recommended
Original TextTranslated by Google
Response from Property: Dear guests, dear family: Hello! Thank you for staying at the Yizhige Suzhou Jinji Lake Expo Center Hotel and taking the time to leave us a precious good review. It is also a great honor to share this happiness with you. Your praise is the driving force of our actions. It is our responsibility to provide each guest with warm and thoughtful service and a comfortable and quiet resting environment. We will continue to work hard to serve every guest! Looking forward to your visit again! Hotel General Manager: Junjunchen.
Anonymous User
Superior Room (2 Beds)
Stayed in Jun 2024
Family
1 review
Posted on Jun 13, 2024
There was a lingering smell of cigarette smoke as soon as you entered the room, and there were bugs in the bathroom tub... The sound insulation was also poor, and you could hear the door opening next door at night.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very sorry for the unpleasant stay you have had! The hotel management attaches great importance to the problem you raised. We will strengthen the rectification of the room hygiene problem you raised. If you have any questions during your stay, please contact the hotel in time. I apologize to you again and wish you a happy life! Hotel General Manager: junjunchen
Gcsezhu
Deluxe Room
Stayed in May 2024
Business travelers
19 review
Posted on May 27, 2024
Facilities: The facilities are relatively complete
Hygiene: There are many places with dust and a musty smell when entering the room
Environment: The surrounding environment is not very convenient, it feels like a village in the city
Service: There is no service and the waiter's expression management is very poor. He only smiles at you when you ask for a good review when you leave
To sum up, the food is ugly
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very sorry for the unpleasant stay you had! The hotel management attaches great importance to the problem you reflected. We attach great importance to your feedback and opinions. We will further train our staff and strengthen the management of health services. If you have any questions during your stay, please contact the hotel in time. I apologize to you again and wish you a happy life! Hotel General Manager: junjunchen
Anonymous User
Deluxe Room
Stayed in Apr 2024
Couples
2 review
Outstanding
Posted on Apr 19, 2024
We booked a king-size bed room, and the hotel upgraded it to a family suite for free. The room was very large, with a bed inside and outside, and a bathroom in each room. The room was very quiet, with excellent sound insulation, and a thick door. The reception service at the front desk was very good and gentle.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing us. Your 5-point praise is like a warm current in winter and a breeze in summer, warming Xiaoru's heart. Thank you for your encouragement. We will definitely do better. We also hope that this beautiful city and enthusiastic staff will leave you with a good memory. Looking forward to your next visit, wish you all the best! Hotel General Manager Junjunchen
Guest User
Superior Suite
Stayed in Apr 2024
Family
13 review
Outstanding
Posted on Apr 6, 2024
The parent-child facilities in the room are suitable for children to have fun, and the service staff have excellent attitudes. Convenient to watch the water dance at Jinji Lake
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again. We will serve you wholeheartedly and wish you a happy life and smooth work! Hotel General Manager: junjunchen