InterContinental Suzhou

This hotel is in general excellent. We were also given an upgrade. The view over the lake is brilliant. The food in the buffets is very good, and the Riva steakhouse is very good. Plenty of shops close by for convenience! We would like to come back!

The view is wonderful, you can see the mall and lake! The service is the best I have seen yet, they also have great food options.

This hotel most certainly did not disappoint, the stay was extremely pleasant and the views were spectacular. The hotel staff were fantastic and their efforts did not go unnoticed. Kyle, for example was professional during the check in process and patiently answered questions. I initially booked the ‘King Premium Jinji Lake View’ room, however, he kindly upgraded my room for free so that I could have a better view of both Jinji lake and the city, which was stunning. The housekeeper was attentive and did an excellent job in maintaining the cleanliness of the room. The room service team were also accommodating of special requests to meet my dietary needs. Although there was some minor dissatisfaction with temperature of food being served, what stood out to me was their receptiveness of feedback and how they provided instant solutions. Overall, the staff working here demonstrated utmost professionalism and are an asset to the hotel.

Hotel location is superb, easy to reach lot’s restaurants and arts centre. Room size is big and sparkling clean.

The counter personnel(Lydia Soon) has did a good job to let me have a smooth check in. I would like to compliment her customer service.

We got up sale with a ambassador membership for a room upgrade, not a bad deal. The room is spacious and had a good view. You will wake up to the Lakeview each morning. Only bad thing is the construction going near the hotel at the moment, hotel supply us with some ear plugs tho.