Guest User
July 28, 2024
As soon as I entered this hotel, I thought it was okay. However, I didn’t expect that from the moment I entered the elevator, the staff blocked the elevator and talked to the front desk. They knew there were guests and were still blocking it. After entering the room, the floor was covered with soot and many unknown items. There are a lot of them. I didn’t expect there to be hair or something else on the bed. It looks disgusting. I called the front desk and asked the waiter to change the sheets and quilt for me, and they were indeed changed. Unexpectedly, there was a large oil stain on the other sheet. I wanted to sit down, but when I opened the stool, the stool was covered with cigarette ashes. At that moment, I felt that the hygiene of this hotel was really not good enough. There were so many dirty things in obvious places. I thought that was all. When I went to take a shower, I wanted to put my clothes on the counter. Unexpectedly, when I touched the counter, it was all dusty, as if it hadn't been wiped for half a year. This hotel makes me feel that spending more than 300 yuan to stay is not as good as some small hotels outside. So I think this hotel can consider more comprehensive training for waiters, including etiquette, communication skills and problem-solving abilities. In addition, you can also strengthen the management of guest room cleaning and hygiene to ensure that every room can provide a clean and comfortable environment.
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