Home Inn Selected (Suzhou Railway Station)

Home Inn Selected (Suzhou Railway Station) Reviews

Home Inn Selected (Suzhou Railway Station)

West Gate, 1F, Building A, No.1398 Suzhan Road (Yiwu International Trade City), Gusu District, Suzhou, Jiangsu, ChinaView Hotel Details
Home Inn Selected (Suzhou Railway Station)
Home Inn Selected (Suzhou Railway Station)Home Inn Selected (Suzhou Railway Station)Home Inn Selected (Suzhou Railway Station)
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Home Inn Selected (Suzhou Railway Station) Guest Reviews

4.8/5
Excellent
1118 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1118)
Positive reviews(1098)
Reviews with photos/video(144)
Easy to get around(255)
Convenient location(200)
Friendly front desk staff(161)
Close to train station(130)
Delicious breakfast(67)
Large rooms(55)
Luggage delivery service(9)
Awesome gym(8)
Negative reviews(20)
Sun001
Double Room A
Stayed in Aug 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Good hotel
Guest User
Business Double Room A
Stayed in Jul 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jul 13, 2024
good,
Guest User
Family Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 12, 2024
manyi
Guest User
Business Queen Room
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 7, 2024
It was my first time to stay near the train station. The noise and chaos I was worried about did not happen at all. The location is excellent. The subway is only three or four stops away from scenic spots such as Humble Administrator's Garden and Tiger Hill. It is very convenient. The price-performance ratio is very high. It is also very convenient to take the high-speed rail. In addition, although it is a business hotel, it is very clean, the room is quite large, and it is very comfortable to live in. The service is also very good. It is also convenient to store luggage. I am satisfied
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Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Guest User
Superior 2-bed Room
Stayed in Oct 2024
Family
1 review
1.0/5
Posted on Oct 6, 2024
The sanitation is basically just taking out the garbage. There was a bunch of hair at the door of the room on the first day of check-in, and it was still there until check-out on the fourth day. The ceiling was moldy, and hair was found when the bed quilt was lifted; especially the plugs, the one at the head of the bed kept falling off, and the one without power off could not be plugged in, and I don't know why; because we brought our own towels, they didn't check what items were used and didn't replenish them when cleaning, which was a very bad experience.
Original TextTranslated by Google
Response from Property: Hello, thank you for your stay and comments. We are willing to take the time to share your stay experience. We apologize for not being able to bring you a satisfactory stay experience! In order to provide you with a more comfortable stay experience, we will make improvements and believe that you will be satisfied with your next stay. All the hotel staff are looking forward to your visit again!
Guest User
Business Double Room A
Stayed in Sep 2024
Business travelers
2 review
3.5/5
Posted on Oct 2, 2024
It's OK. There were fewer people during the typhoon, so it was much cheaper. The original price was nearly 300 yuan, but when I finally booked it, it was only a little over 200 yuan.
Original TextTranslated by Google
Response from Property: Hello, the pictures in your review are not from this hotel.
Guest User
Double Room A
Stayed in Sep 2024
Travel with friends
5 review
4.3/5
Very Good
Posted on Sep 24, 2024
Environment: The hotel is very close to Suzhou Railway Station, only 5 minutes' walk away, and the hotel is quiet. Service: The front desk hotel staff is professional and has a good service attitude. Hygiene: The guest room + bathroom are clean and hygienic. Facilities: The 1.5-meter bed is comfortable to sleep on, and the bathroom is spacious. Breakfast: There are many choices, but the raw salads are not washed very cleanly, so you need to pay more attention.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your review of the hotel. We are very sorry that you did not have a satisfactory stay experience. We apologize. Your valuable opinions are very important to us. We will pay more attention to them and improve the quality of all aspects. If you come here next time, we hope you will choose this hotel again and give us a chance to express our apologies. We sincerely look forward to your next visit~
Anonymous User
Business Queen Room
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 8, 2024
Convenient transportation, close to Suzhou Station, take Metro Line 2 and Line 4, it is very convenient to Suzhou Museum, Humble Administrator's Garden and other attractions. The service attitude is good, and we try our best to meet all requests for help. The room rate is very clean and there is no odor. There are not many varieties of breakfast, but there are Chinese and Western food, coffee, and fruits, which are relatively hygienic. Stayed for three days and had a very good experience.
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Response from Property: Thank you for your praise. I think every friend who comes to our house wants to have fun, live comfortably, and relax. Our existence is to provide you with a clean, comfortable, and relaxing rest environment. Welcome to come again next time!
Guest User
Double Room A
Stayed in Aug 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Aug 31, 2024
I often stay at this hotel when I come to Suzhou. It is very close to Suzhou Station North Square. Just turn left and cross a small road to enter the station. The room is large and clean. The environment is very good and quiet. The front desk service is very good, very patient and responsible. Because I brought freshly made bread to share, they also helped to refrigerate the bread and freeze the ice packs. There will also be a special number for taking photos and picking up the goods 24 hours a day to check and take things.
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Response from Property: Dear guest, thank you very much for your continued trust and support in our hotel! We are honored to know that our location has brought you convenience and that you recognized the room environment and service team. Your satisfaction is the direction of our continuous efforts. We look forward to your visit again. We will continue to provide you with considerate and thoughtful services.
Guest User
Business Queen Room
Stayed in Aug 2024
Family
1 review
1.0/5
Posted on Aug 17, 2024
The room was filled with a foul smell. I dared not open the window too wide when sleeping at night. People could come through the corridor. The safety was too poor. In terms of hygiene, I brought disposable sheets and my own sheets, and used my own summer quilt. The child still had several itchy bumps on his body.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for your visit. We are sorry that we failed to bring you a perfect stay experience during this stay. We are very sorry for this. Regarding the issues you mentioned about the facilities, if it is convenient for you, can you please leave your contact information? We will have someone contact you as soon as possible to understand and analyze the situation you encountered during your stay in detail, formulate and implement specific improvement measures, in order to provide guests with a better service experience. I am sorry again for your imperfect experience. I hope you will come back again. We will ensure that your stay is comfortable and pleasant. Best wishes, Railway Station Business Hotel.
Guest User
Business Queen Room
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 19, 2024
Very satisfied with this stay. The room is very clean and tidy. The service attitude is very good. The environment is beautiful. It is close to Suzhou Station and the transportation is very convenient. It is also close to the attractions. The overall stay experience is good
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Shanglu Hotel. I am very happy to see your recognition of our employees and such detailed comments. I believe that you are also a person who is good at observing life and likes to enjoy life. We attach great importance to the comfort of the room and detailed services. Our intention is to bring comfort to you who are tired from running around. Remember to pay attention to us and recommend us to your friends around you! Sincere and kind, Rujia is looking forward to becoming friends with you. I wish you a happy life!
Beipaisanshushu
Business Queen Room
Stayed in Aug 2024
Family
8 review
3.7/5
Posted on Aug 13, 2024
The hotel is very close to the train station. The window has a narrow *****, which is totally different from the room picture I booked on Ctrip (the room I booked on Ctrip has a large window). I called the front desk, and they said that the one with a vertical ***** of window shown online has no window, and the screen window is broken, so it is not recommended to stay here.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you very much for sharing your experience of staying here! Providing guests with a satisfactory dining experience and a comfortable resting environment is our responsibility and original intention. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We will improve according to your opinions or suggestions, and strive to improve every detail to provide you with a perfect stay. If you find any problems, you can also contact the front desk in time for help. Thank you again for your comments.
Guest User
Superior 2-bed Room
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 6, 2024
I was pleasantly surprised when I checked in. Because I only had one night in Suzhou, I chose a hotel next to Suzhou Station. I didn't have high expectations at first, but I have to say that everything from the front desk service to the quality of the room gave me a surprise. The room was very large, and because we had to wait more than an hour for the room to be cleared when we checked in, we were given breakfast for two for the next day. There was a little incident during breakfast. The restaurant staff said that breakfast was not included in our room. , but after communicating with the front desk, the misunderstanding was finally eliminated. When checking out, the front desk staff also gave us a small gift to express their apology, which made my impression of Suzhou remain in good memories. The only two shortcomings of the room: first, the air-conditioning outlet is facing one of the beds, and it keeps blowing on my head while sleeping; second, the air-conditioning sound is a bit loud, but it does not affect my sleep (it may be that I am too tired from playing during the day) Too bad hahahahahaha), everything else is very satisfying. I will give this hotel priority next time I come.
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Response from Property: Dear guest: Thank you for staying in the hotel and sharing. I am very happy that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. This is our service provider. What we have been pursuing will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!
Guest User
Business Queen Room
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 30, 2024
I was quite satisfied. The room was very clean. They cleaned it every day, and changed slippers and mineral water. The room with windows was not stuffy and had no odor. There was no problem with poor sound insulation. There were many rooms on one floor, like a maze. It was very close to Suzhou Station, and it was very convenient to take the train or subway.
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Response from Property: In Xiaoru's view, life is a journey. Xiaoru advocates a "light" life attitude, simplifying things, regaining the honesty, trust, and ability to believe in beauty between people. On the road, we should not rush, but experience it delicately and attentively. It starts from the hotel, but not only in the hotel. We advocate the hotel lifestyle with babies as the core, and provide you with all the wonderful life experiences. Looking forward to seeing you back again!
Guest User
Superior 2-bed Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 28, 2024
We traveled with our children, but we happened to encounter a typhoon and could not go out to play. We were supposed to check in after 14:00. The handsome guy named Li at the front desk took the initiative to ask us, understand our needs, and check us in early. He was very considerate and provided first-class service, solving customers' urgent needs. The room was also very clean and soundproofed. The children didn't want to leave. I would have booked a few more days earlier. After all, Home Inn is a big chain brand. I choose Home Inn almost every time I travel, and I feel at ease. This hotel is also close to the train station, and it is very convenient to go to nearby attractions. We rented an electric car very quickly.
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6/9
Response from Property: Dear guests: Hello! Thank you for your patronage. We sincerely hope that you will have a pleasant journey in Suzhou. We have been working hard for this. Every day, the motivation for all our staff is to see the comments of recognition and support in the evaluation. This is our simple satisfaction and touching. We are grateful for your support and love along the way. We will do better and better. We look forward to your next visit with your family!