Together Venue Fawn Hostel Suzhou

I recently stayed at this hostel, and it was an absolutely horrible experience from start to finish. I booked a room with 3 beds so that I could stay with my friends, but when I arrived, they told me it was my fault that my friends weren’t in the room with me. They gave them the room I had booked, which had a garden view, and I was left alone in a different room with no explanation. When I went to the front desk to address the situation and find a solution, the staff was completely unhelpful and just kept blaming me. They refused to apologize or offer any kind of resolution. On top of that, the room was not clean, and the toilets and showers were in awful condition. There was no attention to cleanliness whatsoever. To make matters worse, they didn’t provide any slippers, which is pretty standard in most hostels. We even had to make our own beds, which, after a long day of travel, is the last thing anyone wants to do. If you're going to make guests do that, just raise the price and provide better service. The only positive thing I can say about this place is its location—it’s truly amazing. But honestly, that’s not enough to make up for the terrible service, lack of cleanliness, and poor overall experience. I will definitely never be booking with them again and wouldn't recommend it to anyone.

Hostel staff tried their best to assist travellers, but limited in options. Cleaning was terrible - no soap for the toilets (after using your own toilet paper as none provided). Only 2 working toilets and 4 showers for a wing of at least 30 guests. No elevator, needed to climb 3 flights of stairs as only a few rooms on ground floor. Need to pay for any of the amenities including water.

On the good side it is located 50m from the metro station, and the area around the hotel is the best to stay in Suzhou, most of the attractions are within walking distance. The room also have flat screen tv and double bed for a very cheap price. On the bad side the bathrooms and toilets were not cleaned often enough, and the room was not that clean, although it was still passable. But overall a solid option to stay in Suzhou, for the location the price is very attractive.