Yitel(Suzhou railway station Wanda Plaza subway station store) Reviews
Yitel(Suzhou railway station Wanda Plaza subway station store)
No.3355 Renmin Road, Gusu District, Suzhou, Jiangsu, ChinaView Hotel Details
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Yitel(Suzhou railway station Wanda Plaza subway station store) Guest Reviews
4.6/5
Very Good
865 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(865)
Positive reviews(837)
Reviews with photos/video(112)
Easy to get around(194)
Friendly front desk staff(177)
Close to metro(116)
Delicious breakfast(74)
Convenient for shopping(65)
Many amenities(62)
Convenient parking(61)
Average sound insulation(31)
Negative reviews(28)
VOROBEVA ALLA
Business Double Room
Stayed in Sep 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Sep 18, 2024
A nice hotel is next to subway . A good service. I had only one minus they don't have gym or swimming pool.
Response from Property: Dear guests, thank you very much for your high evaluation and support! We are very happy to provide you with quality service and comfortable environment. Our team will continue to work hard to ensure that every guest has a pleasant stay. Looking forward to seeing you again! Hotel General Manager Chris.
Guest User
Business Double Room A
Stayed in Jun 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jun 19, 2024
It was a great experience
Response from Property: Dear guest: Thank you for sharing your wonderful stay experience with us despite your busy schedule. The hotel adopts high-end decoration concepts and careful design, integrating humanistic care into products and services; the surrounding environment of the hotel is pleasant. It is located in Wanda, Suzhou The core business circle of the Plaza and Life Plaza, with convenient transportation and surrounded by scenic spots, is your first choice for business and tourism; we sincerely look forward to your visit again! Hotel General Manager Chris.
Axingjunxiaolu
Superior Room (2 beds)
Stayed in Oct 2024
Travel with friends
50 review
4.8/5
Amazing
Posted on Oct 20, 2024
Convenient transportation, Suzhou Metro Line 2 Pinglong South Road (a bit unclear), exit 1, super convenient.
Facilities: The hotel is relatively new and clean
Environment: There are large supermarkets like Wanda around, so you don’t have to worry about eating. The subway is just outside, and Suzhou Station is also very close, very convenient
The breakfast space is too small, and it is particularly chaotic when there are too many people. There are only two aunties working, and the meal replenishment is also slow
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for sharing your stay experience with us despite your busy schedule. The hotel is located in Pingjiang Wanda Plaza, the core business circle of Suzhou. Surrounded by scenic spots, it is your first choice for business and travel. In view of your request for supplementary meals, We have reported the problem to the relevant departments and will make improvements in the future. We look forward to your visit again to witness our changes! Hotel General Manager Chris
Anonymous User
Superior Room (2 beds)
Stayed in Oct 2024
Travel with friends
3 review
2.2/5
Posted on Oct 4, 2024
To sum up: It's horrible, there is no privacy, the door has a big gap (as shown in the picture), after turning off the lights, you can feel the wind blowing from the corridor, and the super yellow light, if someone sends something through the door gap, it's easy. The sound insulation is just like talking in your ear, you can clearly hear the hotel robot delivering things, the suitcase dragging, the snoring next door, the screams of children, the whispers in the early morning, the wall is like a wooden board, all the sounds can be heard clearly. I often wake up at night, and I can't tell whether someone comes in or talks outside! ! !
Girls must be careful when staying here! ! !
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing to stay. We are very sorry that we could not bring you a satisfactory stay experience. The hotel provides guests with sleeping eye masks and earplugs free of charge. If you need them, you can get them at the front desk. The hotel elevator is set up with elevator control, so non-hotel guests cannot enter the hotel. There are security personnel patrolling the hotel regularly at night to ensure the safety of every guest. If you have any questions during your stay, you can contact us and we will be waiting for you 24 hours a day. Looking forward to your visit again! Hotel General Manager Chris
Guest User
Family Room
Stayed in Sep 2024
Family
1 review
0.5/5
Posted on Sep 16, 2024
Don't come here in the future. I'm telling you, I've stayed in 40-50 hotels of all sizes. This is the first time I've encountered a situation where the hotel sockets have no electricity. I told the waiter about it, but he said we were being unreasonable. He refused to deal with it. I have a video as evidence. This hotel must be rated badly. Be sure to be careful not to stay here. The sanitary environment is OK, but there is no socket that can charge mobile phones. The only one with electricity is in the toilet. A family of three needs to charge their mobile phones. The toilet is so inconvenient. What's more, there is only one plug. It's really speechless. I suggest that the platform should also take care of it.
Original TextTranslated by Google
Response from Property: Dear guest, Hello, we are very sorry that we could not bring you a satisfactory stay experience. The hotel room socket was out of power. Our engineer went to check and tried it with his own mobile phone charger. The socket was powered. The hotel will feedback to the relevant departments and conduct re-training to improve the quality of the room and service. We apologize again for not being able to bring you a satisfactory stay experience. I wish you a happy life, Chris, General Manager of the hotel.
Guest User
Business Double Room
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The location of this hotel is amazing. The subway entrance is right outside (that's why I chose it. I didn't expect it to be so close, as shown in Figure 3). It's very convenient to go anywhere. Wanda is opposite, and there are many places to eat. There is a supermarket diagonally opposite (Figure 2), which is very convenient for shopping. The hotel facilities are complete, clean and tidy (Figure 456), and the beautiful girls are very enthusiastic. The beautiful girl who checked in provided one-stop services such as blind box drawing, umbrella borrowing, and extended time, which was very thoughtful. The beautiful girl Xiao Fengxiao who checked out was also very considerate. There is hand-ground coffee in the lobby, and the breakfast is also very good. The eggs are all free-range eggs, and the wontons are shepherd's purse and meat, which are delicious. I will definitely stay here next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your high evaluation and support! We are very happy to provide you with quality service and comfortable environment. Our team will continue to work hard to ensure that every guest has a pleasant stay. Looking forward to seeing you again! Hotel General Manager Chris.
Wei4624
Family Room
Stayed in Aug 2024
Family
15 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The hotel is less than 20 meters away from the subway entrance, and Wanda Plaza is nearby, so it is convenient for eating.
The room is clean and hygienic, and Xiao Li at the front desk is very enthusiastic. Recommended to stay.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your high evaluation and support! We are very happy to provide you with quality service and comfortable environment. Our team will continue to work hard to ensure that every guest has a pleasant stay. Looking forward to seeing you again! Hotel General Manager Chris
Guest User
Business Double Room
Stayed in Aug 2024
Business travelers
5 review
4.6/5
Great
Posted on Aug 22, 2024
Facilities: relatively old
Hygiene: Every corner is not wiped
Environment: Wanda is right at the door, and eating is very convenient
Service: The service is very good, laundry and other services are provided
The decoration is more luxurious and the materials are better, but the hotel has been around for a while
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for taking the time to give us your detailed feedback. We are deeply sorry for the problem you mentioned. Feedback has been reported to relevant departments. The hotel project will strengthen the maintenance of facilities and equipment; retrain room attendants on detailed hygiene and cleaning standards, and room managers will focus on daily ward rounds; ensuring that every guest enjoys the high-quality accommodation experience they deserve. We sincerely look forward to seeing you again Come! Hotel General Manager Chris
Guest User
Business Double Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 18, 2024
The room is clean and tidy, very comfortable, and you can store your luggage. The durian lasagna I bought the day before can also be frozen and kept fresh. The front desk service attitude is very good, thumbs up
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your high evaluation and support! We are very happy to provide you with quality service and comfortable environment. Our team will continue to work hard to ensure that every guest has a pleasant stay. Looking forward to seeing you again! Hotel General Manager Chris
Anonymous User
Family Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 3, 2024
The free laundry (drying) service, although there are only two machines that require queuing, is still great. The lady at the front desk is very friendly. Free coffee and green tea are provided for residents. It is very convenient at the exit of the subway station, and there are also There are several supermarkets and plazas where you can purchase goods. If you have the opportunity to come again, you will choose here again.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for sharing your stay experience with us. The hotel has always adhered to the principle of guest first in quality and service. Your recognition and praise of our service is the greatest encouragement to us. We will continue to refresh our good service and create perfection. We sincerely look forward to your visit again! Hotel General Manager Chris.
Guest User
Business Double Room
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 26, 2024
The room is very clean and the service is very satisfactory. There are fruits and a refrigerator in the room. The shampoo and bath products in the bathroom are very good. It is very convenient to travel. There is a subway entrance outside. It is very convenient to go to Pingjiang Road, Shantang Street and Shilu in the old city in three stops.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for sharing your wonderful stay experience with us. The hotel adopts classic decoration concepts and careful design, integrating humanistic care into products and services. The hotel is located in the dual core business circles of Suzhou Pingjiang Wanda Plaza and City Life Plaza, with convenient transportation, pleasant environment, and surrounded by scenic spots. It is a good choice for your business and tourism. We sincerely look forward to your visit again! Hotel General Manager Chris.
Guest User
Business Double Room
Stayed in Jul 2024
Family
22 review
5.0/5
Outstanding
Posted on Jul 22, 2024
The hotel is right at the subway entrance, which is very convenient for travel. The room is close to the road and not noisy. The breakfast is also good. I will choose to stay here next time I come to Suzhou.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for sharing your wonderful stay experience with us. The hotel adopts classic decoration concepts and careful design, integrating humanistic care into products and services. The hotel is located in the dual core business circles of Suzhou Pingjiang Wanda Plaza and City Life Plaza, with convenient transportation, pleasant environment, and surrounded by scenic spots. It is a good choice for your business and tourism. We sincerely look forward to your visit again! Hotel General Manager Chris.
Changlei
Business Double Room
Stayed in Jun 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The room is quite satisfactory, clean and sanitary, luggage can be stored, breakfast is good, service is good, transportation is very convenient, the subway station is right in front of the hotel, I will continue to choose to stay next time I come to Suzhou
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for sharing your wonderful stay experience with us despite your busy schedule. The hotel adopts high-end decoration concepts and careful design, integrating humanistic care into products and services; the surrounding environment of the hotel is pleasant. It is located in Wanda, Suzhou The core business circle of the Plaza and Life Plaza, with convenient transportation and surrounded by scenic spots, is your first choice for business and tourism; we sincerely look forward to your visit again! Hotel General Manager Chris.
Guest User
Business Double Room
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The room is nice. Breakfast includes freshly cooked noodles and large wontons. There are also plenty of milk, bread, fruits, and pastries. The aunt working in the restaurant is very enthusiastic. The service of the cleaning lady on the 6th floor is highly praised!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at Suzhou Wanda Yitel Hotel and taking time out of your busy schedule to share your stay experience with us. The hotel is located in Wanda Plaza, the core business circle of Suzhou. Surrounded by scenic spots, it is your first choice for business and tourism. ; Your recognition of our service will be a great encouragement to us; we will continue to inherit the purpose of supreme service in the quality and service of the hotel; sincerely looking forward to your visit again! Hotel General Manager Chris.
Guest User
Business Double Room
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 13, 2024
The transportation of the hotel is very convenient. There is a subway station within ten steps from the door. It takes 20 minutes by subway to Suzhou North Station. Suzhou Station should be closer. There are Wanda and other shopping malls nearby, and there is a rich variety of takeaways.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for sharing your wonderful stay experience with us despite your busy schedule. The hotel adopts high-end decoration concepts and careful design, integrating humanistic care into products and services; the surrounding environment of the hotel is pleasant. It is located in Wanda, Suzhou The core business circle of the Plaza and Life Plaza, with convenient transportation and surrounded by scenic spots, is your first choice for business and tourism; we sincerely look forward to your visit again! Hotel General Manager Chris.