Hanting Hotel (Suzhou International Education Park Yuexi Subway Station)

The hotel is hygienic and clean, the front desk service attitude is good, the location is excellent, and the service facilities are complete. I will come again next time

There was a little incident in the middle, and the front desk enthusiastically helped to deal with it. When I checked in, I gave snacks, drinks, and breakfast coupons. When I came back, the lady at the front desk asked if I wanted to drink the hot drinks provided by the hotel. The service is very considerate, the bath water heats up very quickly, and the hair dryer in the room is very windy, so it won't take long, and it will dry your hair after a while if you have a lot of hair.

The room is clean and tidy😀The front desk service is very good👍

I was disgusted when I checked in at the front desk. Because I placed the order through Ctrip, the front desk staff asked me to scan the QR code on her phone, saying that she wanted to register personal information. I said that the order already had personal information, so what? Why do you want to collect more? No other hotel requires you to scan the QR code twice. I have read the reviews and some customers have reported that you are over-marketing, which is indeed what you are doing now. I am just staying temporarily and do not want to join your Huazhu Club. The lady at the front desk has obviously been trained. She has a smile on her face and her mobile phone. Standing motionless in front of me, I said that I am not allowing you to join the meeting. You have to scan the QR code. The WiFi in the room also requires your information. It is unclear that you cannot enter the room without scanning the QR code. I feel coerced and have to After scanning the QR code, the page that came out was "Receive Membership Gift Pack" from Huazhu Club. I looked at them with my phone. This was not asking me to join the club! They didn't say a word of excuse, they still kept their fake smiles, with an expression of "what can you do if you don't sweep it away". Just because of this, all my good impressions of the room and the service were completely disgusted. In fact, the hotel itself is okay. To cross the road after exiting the subway station, you have to go around along the river, which is a bit of a waste of luggage wheels. My room is not too small, with complete basic facilities. The shower water is large and hot enough, and the toilet paper will rot when exposed to water. There are coffee, cocoa and other drinks at the front desk, which is convenient for guests, and the service is also in place. Hanting should provide the services that a hotel should provide. If the reputation is good, business will naturally be good, and guests will be willing to stay there. Don’t you even have this confidence? If guests are required to join the club before they can check in, or if they are forced to check in without even having a choice, you will make the guests leave in disgust. I sincerely hope that Hanting will reflect on and improve.

衞生很乾凈，環境很安靜，設施很方便，服務態度也是真的很好，定了蛋糕來酒店，沒有告訴工作人員是過生日的，前台的小姐姐還特意打電話來確認並且送了小禮物，真的很驚喜很開心