Cendre Hotel

Cendre Hotel Reviews

Cendre Hotel

No.99 Heyuan Road, Gusu District, Suzhou, Jiangsu, 215008, ChinaView Hotel Details
Cendre Hotel
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Cendre Hotel Guest Reviews

4.8/5
Excellent
1657 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1657)
Positive reviews(1635)
Reviews with photos/video(377)
Friendly front desk staff(182)
Well designed(125)
Close to scenic area(112)
Delicious breakfast(76)
Well decorated(53)
Garden view(35)
Tasty restaurant(19)
Negative reviews(22)
Rain JC
Superior Room
Stayed in Dec 2024
Solo travelers
27 review
4.5/5
Great
Posted on Dec 16, 2024
Booked here because it was near Tiger Hill Scenic Area. Hotel seems to be undergoing maintenance when I stayed. You take the #1 bus about a 3 minute walk away which would take you to Tiger Hill, the nearest metro, or to central Suzhou. Great room, breakfast was OK. Main thing to consider is that there aren't any essential stores/groceries/convenience stores nearby, so be sure you can order for delivery or stack up on supplies before you check in.
Response from Property: Thank you for recognizing the hotel. The bus stop is located at the traffic light next to the hotel, which leads to Lingering Garden, Guanqian Street, Humble Administrator's Garden, Suzhou Railway Station. There is Huqiu Metro Station 900 meters away, and it takes about 15 minutes to walk. Our hygiene, quality, and attention to detail have earned your recognition and made us feel warm in our hearts. Our persistent pursuit is to make every guest feel at home. The hotel has complete facilities, clean and tidy rooms, especially mattresses, allowing you to enjoy high-quality sleep! Your fate with Xiaoxin has just begun, and we are waiting for you here. Looking forward to our next encounter~Thank you again for your love!
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RenaCarissa
Economic Double Room
Stayed in Oct 2024
Solo travelers
2 review
4.5/5
Great
Posted on Oct 13, 2024
The hotel is neat and nicely designed. Love the room. My room has a window facing the garden located in the middle of the building. The window is kept open but has mosquito net on it, making the air flow in the room good. The breakfast is simple, not special but good enough. The only thing is that the hotel is not close to public transport, but online taxi (didi) is affordable in China, so not really a big deal.
Response from Property: Hello dear Xinyou, thank you very much for choosing us among many hotels. We are still a little disappointed that you did not receive a full 5-point rating from us. The hotel has obvious location advantages, located in the center of Huqiu and Xiyuan Temple Suzhou Station, with convenient transportation. It is within walking distance of Huqiu Station on Line 6 of the subway. You can stroll around Suzhou, visit gardens, and directly reach the scenic area. In addition, the hotel welcomes you with a simple and low-key decoration style and warm services. The hotel also has free parking, which is the first choice for tourism stoppages. Xiaoxin looks forward to your visit again in Suzhou! Wishing you a happy life
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kt wee
Designer Double Room
Stayed in Dec 2024
Couples
7 review
4.0/5
Very Good
Posted on Jan 8, 2025
The room is very big and bed is comfortable. Easy access with public bus. No convenient stores nearby and food choices are very limited around the hotel. But we have no problem ordering food delivery via Meituan. Smoke smell if passing by the room corridor as guests are allowed smoking in the room. The water in the shower area cannot be discharged into the sewer.
Response from Property: Dear guest, thank you for your choice and support! The hotel is located near Huqiu, 3 kilometers away from Suzhou Railway Station in a straight line, and a 10 minute drive If you want to taste Suzhou cuisine, you can find it in the restaurant on the first floor of the hotel; The hotel clearly informs guests that the room is non-smoking and apologizes for the guest you mentioned smoking in the room; The drainage issue you mentioned has also been reported to the engineering personnel for inspection and maintenance. Thank you again for choosing Xinde Hotel, and I wish you a pleasant journey and your next visit.
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Guest User
Economic Double Room
Stayed in Dec 2024
Solo travelers
9 review
4.7/5
Amazing
Posted on Dec 16, 2024
Very good hotel. Nice and clean rooms. Only downside is that it is a bit far away from some of the sights with public transport.
Response from Property: Thank you for recognizing the hotel. The bus stop is located at the traffic light next to the hotel, which leads to Lingering Garden, Guanqian Street, Humble Administrator's Garden, Suzhou Railway Station. There is Huqiu Metro Station 900 meters away, and it takes about 15 minutes to walk. Our hygiene, quality, and attention to detail have earned your recognition and made us feel warm in our hearts. Our persistent pursuit is to make every guest feel at home. The hotel has complete facilities, clean and tidy rooms, especially mattresses, allowing you to enjoy high-quality sleep! Your fate with Xiaoxin has just begun, and we are waiting for you here. Looking forward to our next encounter~Thank you again for your love!
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Shanker DB
Economic Double Room
Stayed in May 2024
Business travelers
2 review
4.7/5
Amazing
Posted on May 29, 2024
Pros: Excellent hotel. Value for money. Great service. Walking distance to Tiger Hill. Across the street there is a nice restaurant, Xiang Shi. There is a Buddhist temple nearby. Con: No cafe or mall within walking distance but hotel had free nice coffee by machine.
Response from Property: Once I entered Gusu, my eyes were filled with Jiangnan. Hello dear friend, thank you very much for your stay and feedback. The hotel welcomes your arrival with a minimalist industrial style and the best service. The hotel is located on Heyuan Road in Gusu District, surrounded by numerous scenic spots, and each stay offers different beautiful views. The hotel is only a 5-10 minute drive from Huqiu Pagoda Scenic Area, Shantang Street, Hanshan Temple, Liuyuan, etc. It can meet all your shopping and leisure needs at once. Xiaoxin listens carefully to the needs of customers, and your satisfaction is my greatest honor. Welcome to stay at Suzhou Xinde Hotel again.
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ZiHeng
Economic Double Room
Stayed in Dec 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Dec 7, 2024
Excellent service with great front desk, location is p good as well, near to most attractions
Response from Property: Dear Xinyou, it's a pleasure to meet you at the Xinde Hotel in Suzhou! Thank you for your 5-point review~The hotel is located on Heyuan Road in Gusu District, surrounded by numerous scenic spots, and every stay allows you to enjoy different beautiful views. The hotel is only a 5-10 minute drive from Huqiu Tower Scenic Area, Shantang Street, Hanshan Temple, Liuyuan, etc., which can meet all your shopping and leisure needs at once. Xiaoxin will listen carefully to the needs of customers. Your satisfaction is my greatest honor, and I welcome you to stay at Suzhou Xinde Hotel again.
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Guest User
Superior Room
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 20, 2024
Of all the hotels I’ve stayed at, this is my favorite. The room was clean, spacious, well designed, and had everything a traveler might need. The staff, both at the hotel and restaurant, were kind and a joy to interact with despite my limited speaking abilities. It has been over a month since my stay- I still think of this hotel. I highly recommend it
Response from Property: It is the beautiful scenery of Jiangnan that meets you again during the season of falling flowers. Dear Xinyou, thank you very much for taking the time out of your busy schedule to share your check-in experience with Xiaoxin. Seeing your concise comments, the style of the hotel is well explained~~A city in Gusu, half of the history of Jiangnan: Xiaoxin is located next to Huqiu in Gusu District, seeking tranquility amidst the hustle and bustle, with a unique style that combines work, leisure, and tourism. Enthusiasm, warmth, and hospitality are Xiaoxin's ways of hospitality. Comfortable, tranquil, and humanistic are the unique styles of Xiaoxin. We hope you will have unexpected warmth in Xinde, Suzhou, and look forward to your arrival again.
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Guest User
Superior Room
Stayed in May 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on May 20, 2024
Excellent experience, was given an upgraded room and it was amazing, everything is handled exquisitely well. Even communication could have been problematic due to a language gap, but the staff were patient and very welcoming. Extremely clean, careful and well thought out
Response from Property: Dear friend, hello. Thank you very much for choosing us among many hotels. We did not receive a full 5-point rating from you, and we still feel a bit disappointed. Thank you for choosing Xinde Hotel. We will continue to work hard to improve it! The hotel welcomes you with a minimalist and understated decoration style, as well as warm service. The hotel is located in a convenient transportation location, close to scenic spots such as Huqiu, Xiyuan Temple, Liuyuan, Shantang Street, etc. The hotel also has a free parking lot, making it the first choice for tourism breaks. Xiaodu is looking forward to your next visit in Suzhou! Wishing you a happy life!
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Anonymous User
Family Triple Room
Stayed in Nov 2024
Travel with friends
4 review
4.7/5
Amazing
Posted on Nov 10, 2024
The services were good. The room is quite big where we can open 3 big luggage. However, the hotel is a bit far from the attractions such as 平江路 & 山塘街. Overall satisfied with the stay in the hotel.
Response from Property: Hello dear Xinyou, thank you very much for choosing us among many hotels. We are still a little disappointed that you did not receive a full 5-point rating from us. The hotel has obvious location advantages, located in the center of Huqiu and Xiyuan Temple Suzhou Station, with convenient transportation. It is within walking distance of Huqiu Station on Line 6 of the subway. You can stroll around Suzhou, visit gardens, and directly reach the scenic area. In addition, the hotel welcomes you with a simple and low-key decoration style and warm services. The hotel also has free parking, which is the first choice for tourism stoppages. Xiaoxin looks forward to your visit again in Suzhou! Wishing you a happy life
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Guest User
Superior Twin Room
Stayed in Jan 2025
Travel with friends
4 review
4.5/5
Great
Posted on Jan 14, 2025
Location is near Tiger Hill. Staff were nice and accommodating.
Response from Property: Spring in Nanpu brings greenery to the river, while stone bridges and red pagodas remain unchanged. We will always provide the highest quality service to welcome every guest. We are very honored that you have spent time in the hotel. Our hygiene, quality, and attention to detail have earned your recognition and made us feel warm in our hearts. Our persistent pursuit is to make every guest feel at home. The hotel has complete facilities, clean and tidy rooms, especially mattresses, allowing you to enjoy high-quality sleep! Your fate with Xiaoxin has just begun, and we are waiting for you here looking forward to our next encounter. Thank you again for your love, and we wish you peace and happiness as a family!
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XOHannah_11
Economic Double Room
Stayed in Oct 2024
Travel with friends
7 review
3.2/5
Posted on Nov 2, 2024
Quiet environment, hotel's location far from most of the famous spots.
Response from Property: Hello dear Xinyou, thank you very much for choosing us among many hotels. We are still a little disappointed that you did not receive a full 5-point rating from us. The hotel has obvious location advantages, located in the center of Huqiu and Xiyuan Temple Suzhou Station, with convenient transportation. It is within walking distance of Huqiu Station on Line 6 of the subway. You can stroll around Suzhou, visit gardens, and directly reach the scenic area. In addition, the hotel welcomes you with a simple and low-key decoration style and warm services. The hotel also has free parking, which is the first choice for tourism stoppages. Xiaoxin looks forward to your visit again in Suzhou! Wishing you a happy life
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Phindy_Fire
Economic Double Room
Stayed in Jun 2024
Travel with friends
20 review
4.0/5
Very Good
Posted on Jul 23, 2024
The reviews are good, but as for my friend and I we never got to check in at the hotel. We had a very tight schedule so we moved elsewhere. But the hotel seems to be nice.
Response from Property: Hello dear Xinyou, thank you very much for choosing us among many hotels. We are still a little disappointed that you did not receive a full 5-point rating from us. The hotel has obvious location advantages, located in the center of Huqiu and Xiyuan Temple Suzhou Station, with convenient transportation. It is within walking distance of Huqiu Station on Line 6 of the subway. You can stroll around Suzhou, visit gardens, and directly reach the scenic area. In addition, the hotel welcomes you with a simple and low-key decoration style and warm services. The hotel also has free parking, which is the first choice for tourism stoppages. Xiaoxin looks forward to your visit again in Suzhou! Wishing you a happy life!
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Guest User
Superior Room
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 22, 2024
I had a very great stay here at Cendre Hotel and I highly recommend others coming to Suzhou to stay here! Staff attitude was very accommodating, the hotel had a very nice design that made my stay comfortable and enjoyable. Room was very clean and a great size. Hotel is close to the scenic and tourist areas in the old historical part of the city.
Response from Property: Dear Xinyou, it's a pleasure to meet you at the Xinde Hotel in Suzhou! Thank you for your 5 points of praise~The hotel is located on Heyuan Road in Gusu District, surrounded by numerous scenic spots, and you can enjoy different beautiful views with each stay. The hotel is only a 5-10 minute drive from Huqiu Pagoda Scenic Area, Shantang Street, Hanshan Temple, Liuyuan, etc. It can meet all your shopping and leisure needs at once. Xiaoxin listens carefully to the needs of customers, and your satisfaction is my greatest honor. Welcome to stay at Suzhou Xinde Hotel again.
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Adam Stone
Business 2-bed Room
Stayed in May 2024
Solo travelers
67 review
4.5/5
Great
Posted on May 5, 2024
The hotel itself is so nice! Love the atmosphere and decor, and the staff are absolutely lovely. Honestly my only ‘complaint’ is the location, but it was pretty close to the train station so I can’t really complain too much. Overall, a great place if you want to stay in a quieter location in Suzhou!
Response from Property: Dear friend, hello. Thank you very much for choosing us among many hotels. We did not receive a full 5-point rating from you, and we still feel a bit disappointed. Thank you for choosing Xinde Hotel. We will continue to work hard to improve it! The hotel welcomes you with a minimalist and understated decoration style, as well as warm service. The hotel is located in a convenient transportation location, close to scenic spots such as Huqiu, Xiyuan Temple, Liuyuan, Shantang Street, etc. The hotel also has a free parking lot, making it the first choice for tourism breaks. Xiaodu is looking forward to your next visit in Suzhou! Wishing you a happy life!
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Guest User
Superior Room
Stayed in Apr 2024
Couples
1 review
4.7/5
Amazing
Posted on Apr 12, 2024
The room was nice and clean, it gave us a very comfortable atmostphere. I love the hotel style: minimalist, convenient. The food was great, fresh and delicious. Hotel staff were nice, although we couldn't speak Chinese, they always found the way to help us. Someone may argue that the hotel is far from the center of the city, which can be a downside, but from my perspective, that was good. Quiet neighborhood, fresh air, etc.
Response from Property: Dear guest, hello. Thank you for choosing Suzhou Xinde Hotel. Serving our customers well is our eternal pursuit goal. A satisfactory stay and sincere likes are the greatest recognition of our work. It is an honor to provide you with comfortable and clean accommodation and convenient travel for your trip. The hotel offers a buffet breakfast from 7 to 10 o'clock, with rich dishes and balanced nutrition. Thank you for giving the hotel a great compliment. Your encouragement will motivate us to better provide guests with a satisfactory stay experience. We look forward to your next visit!
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