Suzhou Shantang Street UrCove by Hyatt Hotel
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1 room, 2 adults, 0 children
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Suzhou Shantang Street UrCove by Hyatt Hotel
Opened in 2024
No. 345 Changxu Road, Gusu District, Suzhou, Jiangsu, China
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Last booked 10 mins ago on our site












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Amenities
Fitness RoomFree
Private parkingFree
24-Hour Front Desk
Luggage StorageFree
Bar
Tea Room
Restaurant
Café
All amenities
Property Description
The hotel is located at 345 Changxu Road, Gusu District, Suzhou, close to Shantang Street and just 2 km from Guanqian Street in the city centre.
The hotel is a member of the Hyatt Group (UrCove by HYATT) brand, with friendly service, to bring guests comfortable, relaxed and pleasant travel experience.
The hotel has 265 rooms of various types, in addition to amenities such as smart robot delivery, a cafeteria, a 24-hour gym, and a laundry room.
Creative Space is located in the lobby on the ground floor: enjoy the coffee light, Chinese cuisine, special craft beer and selection of French red wine that Creative Space has prepared for you to meet your business and leisure needs, so you can enjoy every moment of your life.
The square guide desk checks in, brings customers closer to each other, provides accessible communication, and provides guests with a comfortable, relaxing and enjoyable travel experience with friendly and attentive service.
UrCove by Hyatt Suzhou Shantang Street has 265 rooms, including double-bed, large-bed, family apartments, executive suites and other characteristic room types.
Use reasonable space distribution and heating and cooling to create a comfortable and relaxing stay experience for guests.
The hotel has 265 various rooms with 7 different types of room, using five-star carnations-grade bedding, a Mini Bar with a coffee machine + capsule coffee, smart toilets and smart voice control.
The spacious bathrooms are designed to be wet-dry, with Hyatt's European verbena herb toiletries and Japanese Ora2 dental appliances. In addition, the hotel also offers intelligent robot delivery.
All rooms are equipped with high-speed internet, whether the standard room, courtyard or suite, so you can enjoy your comfort and pleasure.
Hyatt standard breakfast and more than 130 healthy selections are provided to energize your body for another journey. Long time breakfast and take away packages are available for you to enjoy our delicious treats on the journey. UrCove restaurant and café bar offers freshly ground coffee proudly provided by Peet’s as well as light food, crafted beer, selected house wine from France.
Top of the hotel at Suzhou Shantang Street - West Restaurant. Overlook the beautiful city of Suzhou and enjoy delicious Western food. There is not only a huge public area, but also separate private boxes; It can meet both team buffet needs and small private gatherings
The hotel multifunctional hall can be arranged differently according to the content and the number of people, suitable for hosting different types of banquet and conference activities. The conference hall is equipped with professional audio-visual equipment, perfectly functioning and excellent service, providing kind service and thoughtful arrangements for your business negotiations and social banquets.
GYM FLOOR:7F
LAUNDRY FLOOR:7F
At Urcove, all the services and facilities are designed to allow guests to spend the least amount of energy and achieve the most convenience. 24-hour laundromat, gym... Sophisticated smart modern devices and human management designs are uniquely designed to provide guests with friendly service at all times.
UrCove by Hyatt Suzhou Shantang Street
No.345 Changxu Road, Gusu District, Suzhou, Jiangsu Province, China
电话 T+0512 65588888
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9.2/10
Truly enjoyable experience. If you can get the top floor, the views are exceptional
All 1,496 reviews
Surroundings
Metro: Shi Lu
(570m)
Metro: Guangjinanlu
(870m)
Airport: Sunan Shuofang International Airport
(37.6 km)
Train: Suzhou Railway Station
(3.2 km)
Train: Suzhou New Area Railway Station
(12.1 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

4
Deluxe 2-bed Room
2 Single bed
38-40m² | Floor: 19-27
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

14
Family Friendly Room (Double Bed) (Tv, Fridge)
1 King bed
49m² | Floor: 25
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Check Availability
![Yifei Executive Deluxe Suite [Electric Curtain + Laifen Hairdryer + Safe]](http://ak-d.tripcdn.com/images/1re6m12000b87h4ih2D60_R_200_100_R5.webp)
13
Yifei Executive Deluxe Suite [Electric Curtain + Laifen Hairdryer + Safe]
1 King bed
72m² | Floor: 27-28
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Check Availability

8
Family Friendly Room (Double Bed) (Tv, Fridge)
1 King bed
49m² | Floor: 25
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Check Availability

5
Gusu Guyun Executive City-view Double Bed Room
1 King bed
38-40m² | Floor: 19-28
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

5
Superior Queen Room
1 King bed
35-38m² | Floor: 9-26
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

5
Deluxe Queen Room
1 King bed
38-40m² | Floor: 9-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

5
Superior 2-bed Room
2 Single bed
35-38m² | Floor: 9-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

3
Family-friendly Family Room
1 King bed and 1 Single bed
42m² | Floor: 24
Has window
Free Wi-Fi
Smoking Permitted
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Check Availability
![Yifei Executive Suite [Electric Curtain + Laifen Hairdryer + Safe]](http://ak-d.tripcdn.com/images/1re6m12000b87h4ih2D60_R_200_100_R5.webp)
8
Yifei Executive Suite [Electric Curtain + Laifen Hairdryer + Safe]
1 King bed
62m² | Floor: 27
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Check Availability
Hide Room Types
Guest Reviews
9.2/10
Very Good
1,496 reviews

- Cleanliness9.4
- Amenities9.1
- Location9.4
- Service9.1
Average for similar properties in Suzhou

KHIN HOWE
June 5, 2025
Very nice and clean hotel with reasonable price. Free upgraded to deluxe room and free breakfast for my kid.

Ong831karen
May 3, 2025
A big thank you to UrCove Suzhou! Loving the overall service provided by the hotel staff, they are really helpful and made our family trip so easy. Great location and excellent cleanliness.
Special shoutout to Yan Ling (彦玲) and Eric for giving us such wonderful memories and making us feel so loved while we’re away from our home country. Highly recommended to all!
Cheers!

Adelyn
April 6, 2025
Stayed in Yifeng Hotel in Nanjing and decided to choose the same due to their service attitude. As expected, their hospitality is the same as the staffs in Nanjing, first I was given a warm welcome; then a free upgrade of room despite being a solo traveller. As an OCD person, I am very particular about cleanliness and the room was sparkling clean without any unpleasant smell (regardless cigarette or sewage). Hotel is equipped with AI helper Xiaodu which helps with simple commands, you can also project your screen to the TV. Wifi was not too stable though.
The only con about the hotel is that it has centralised aircon, my room was at 31°C and literally sweating in sleep. The only solution available was to open the window to allow some airflow.
In general, still 5 star for this hotel.

Guest User
March 6, 2025
We had an awesome 3 days 2 nights stay at Ur Cove hotel. The hotel staffs are friendly and helpful. They even upgrade our rooms which was so unexpected and grateful. The rooms are clean, comfortable and spacious accommodated with digital room control system which was so convenient. The buffet breakfast provide variates of choice including local cuisine and western, which taste great! Me and my family would definitely return to this hotel again.

UntamedFootprints
January 12, 2025
The hotel is located very close to Shantang street.
The laundry room doesn’t have a seating area, messy and give you uncomfortable feeling.
During one wash, I suspected that the laundry detergent has run out. Unlike previous wash, there was no foam after 10 minutes. Informed a hotel staff whom happened to be there. Instead received unfriendly and unhelpful response. I had to re-wash after the cycle was over. I added my
own laundry detergent.
The elevator carpet has a stench. It was revolting! The management might as well remove it. Leave it without a carpet.
We were upgraded to a junior suite. It’s spacious and well designed. But pantry area is a bit dusty.
Coat brush, shoe mitt and shoe horn were not provided.
The hot water (for bathing) is inconsistent. Hot water suddenly cut off (within 3 seconds) a few times. This is unacceptable during winter; to say the least.
Breakfast spread is average but I like the noodles soup, wanton soup as well as the soy milk; all 3 mentioned are tasty.

Ngoc Linh
June 2, 2025
It's perfect for families. We have enjoyed our stay. The location is really closed to Shangtang Old Street. Highly recommend!

LEE
July 2, 2025
Nice hotel which near to Shantang Street. Just a walking distance away. Nice hotel and good breakfast

Guest User
July 25, 2025
Truly enjoyable experience. If you can get the top floor, the views are exceptional

Guest User
August 6, 2025
Really a nice stay with the price. Definitely will come back again.
Services & Amenities
Most Popular Amenities
Fitness Room
Free
Private parking
Free
24-Hour Front Desk
Luggage Storage
Free
Bar
Tea Room
Restaurant
Café
Robot Service
Meeting Room
Additional charge
Secretarial Services
Multi-Function Room
Wake-Up Call
Wi-Fi in Public Areas
Free
Guest Laundry

Fitness Room

Bar

Tea Room

Restaurant

Café

Multi-Function Room
Restaurant
Restaurant
Style: Buffet
Business hours: [Mon - Sun] 07:00-10:00
More Amenities
Internet
Wi-Fi in Public Areas
Free
Parking
Private (exclusively for guests) is available On-site parking. Limited parking spaces Reservation not possible
Private parking
Free
Business services
Meeting Room
Additional charge
Postal Service
Fax/Copying Service
Additional charge
Wedding Service
Multi-Function Room
Secretarial Services
Audio Visual Equipment
Front desk services
24-Hour Front Desk
Concierge Service
Express Check-In and Check-Out
Front Desk Safe
Porter/Bellhop
Luggage Storage
Free
Wake-Up Call
Translation tools available
Electronic Identification Registration
Languages spoken
English
Chinese (Mandarin)
Food & drink
Snack Bar
Café
Bar
Lobby Bar
Halal meals provided
Public areas
Elevator
Central Ventilation System
Robot Service
No Smoking in Public Areas
Public Audio System
Executive Floor
Non-Smoking Floor
Health & wellness
Fitness Room
Free
Activities
Tea Room
Cleaning services
Clothes Dryer
Clothes Steamer
Laundry Detergent
Guest Laundry
Laundry Service (On-Site)
Free
Accessibility
Handrails in Stairways
Stair-Free Property Entrance
Safety & security
First-Aid Kit
Fire Alarm
Access Control System
Fire Extinguisher
Security Personnel
Security Alarm
Smoke Detector
CCTV In Public Areas
Carbon Monoxide Alarm
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Guests Accepted
Guests from all countries/regions are welcome at this property
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
TypeWestern
StyleBuffet
Opening hours[Mon - Sun] 07:00-10:00 Open
Height | Fee |
---|---|
Children under 1.2m in height | Free |
Children between 1.2–1.4m in height | CNY 50.00 (approx. €5.99) per person |
Children over 1.4m in height | CNY 99.00 (approx. €11.85) per person |
Adult | Buffet:CNY 99.00 (approx. €11.85) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositNo deposit required by the property
Pets
Pets are not allowed
Service animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Opened: 2024
- Number of Rooms: 265
Phone:+86-512-65588888
Email:mguc0086@urcove-hotels.com
The hotel is located at 345 Changxu Road, Gusu District, Suzhou, close to Shantang Street and just 2 km from Guanqian Street in the city centre.
The hotel is a member of the Hyatt Group (UrCove by HYATT) brand, with friendly service, to bring guests comfortable, relaxed and pleasant travel experience.
The hotel has 265 rooms of various types, in addition to amenities such as smart robot delivery, a cafeteria, a 24-hour gym, and a laundry room.
Creative Space is located in the lobby on the ground floor: enjoy the coffee light, Chinese cuisine, special craft beer and selection of French red wine that Creative Space has prepared for you to meet your business and leisure needs, so you can enjoy every moment of your life.
The square guide desk checks in, brings customers closer to each other, provides accessible communication, and provides guests with a comfortable, relaxing and enjoyable travel experience with friendly and attentive service.
UrCove by Hyatt Suzhou Shantang Street has 265 rooms, including double-bed, large-bed, family apartments, executive suites and other characteristic room types.
Use reasonable space distribution and heating and cooling to create a comfortable and relaxing stay experience for guests.
The hotel has 265 various rooms with 7 different types of room, using five-star carnations-grade bedding, a Mini Bar with a coffee machine + capsule coffee, smart toilets and smart voice control.
The spacious bathrooms are designed to be wet-dry, with Hyatt's European verbena herb toiletries and Japanese Ora2 dental appliances. In addition, the hotel also offers intelligent robot delivery.
All rooms are equipped with high-speed internet, whether the standard room, courtyard or suite, so you can enjoy your comfort and pleasure.
Hyatt standard breakfast and more than 130 healthy selections are provided to energize your body for another journey. Long time breakfast and take away packages are available for you to enjoy our delicious treats on the journey. UrCove restaurant and café bar offers freshly ground coffee proudly provided by Peet’s as well as light food, crafted beer, selected house wine from France.
Top of the hotel at Suzhou Shantang Street - West Restaurant. Overlook the beautiful city of Suzhou and enjoy delicious Western food. There is not only a huge public area, but also separate private boxes; It can meet both team buffet needs and small private gatherings
The hotel multifunctional hall can be arranged differently according to the content and the number of people, suitable for hosting different types of banquet and conference activities. The conference hall is equipped with professional audio-visual equipment, perfectly functioning and excellent service, providing kind service and thoughtful arrangements for your business negotiations and social banquets.
GYM FLOOR:7F
LAUNDRY FLOOR:7F
At Urcove, all the services and facilities are designed to allow guests to spend the least amount of energy and achieve the most convenience. 24-hour laundromat, gym... Sophisticated smart modern devices and human management designs are uniquely designed to provide guests with friendly service at all times.
UrCove by Hyatt Suzhou Shantang Street
No.345 Changxu Road, Gusu District, Suzhou, Jiangsu Province, China
电话 T+0512 65588888
Frequently Asked Questions
What are the check-in and check-out times at Suzhou Shantang Street UrCove by Hyatt Hotel?
The check-in time at Suzhou Shantang Street UrCove by Hyatt Hotel is 15:00 and the check-out time is 12:00.What are the check-in and check-out times at Suzhou Shantang Street UrCove by Hyatt Hotel?
Does Suzhou Shantang Street UrCove by Hyatt Hotel have a swimming pool?
No, Suzhou Shantang Street UrCove by Hyatt Hotel doesn't have a pool.Does Suzhou Shantang Street UrCove by Hyatt Hotel have a swimming pool?
Are pets allowed at Suzhou Shantang Street UrCove by Hyatt Hotel?
Unfortunately, pets are not allowed at Suzhou Shantang Street UrCove by Hyatt Hotel.Are pets allowed at Suzhou Shantang Street UrCove by Hyatt Hotel?
Does Suzhou Shantang Street UrCove by Hyatt Hotel provide breakfast?
Yes, guests at Suzhou Shantang Street UrCove by Hyatt Hotel can enjoy breakfast during their stay. Breakfast option(s): Western. Does Suzhou Shantang Street UrCove by Hyatt Hotel provide breakfast?
How much does it cost to stay at Suzhou Shantang Street UrCove by Hyatt Hotel?
Prices at Suzhou Shantang Street UrCove by Hyatt Hotel are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.How much does it cost to stay at Suzhou Shantang Street UrCove by Hyatt Hotel?
Which airport is closest to Suzhou Shantang Street UrCove by Hyatt Hotel?
Sunan Shuofang International Airport is the closest airport to Suzhou Shantang Street UrCove by Hyatt Hotel, and it is about 40 mins from hotel by car (37.6 km).Which airport is closest to Suzhou Shantang Street UrCove by Hyatt Hotel?
What is the cancellation policy for Suzhou Shantang Street UrCove by Hyatt Hotel?
The cancellation policy for Suzhou Shantang Street UrCove by Hyatt Hotel varies depending on the type of room and booking conditions.What is the cancellation policy for Suzhou Shantang Street UrCove by Hyatt Hotel?
About This Property
Nearest Airport | Wuxi Airport |
---|---|
Distance to Airport | 38.31KM |
Nearest Train Station | Suzhou Railway Station |
Distance to Train Station | 3.23KM |
Nearest Metro Station | Shi Lu |
Distance to Metro Station | 0.36KM |
Average Price From | EUR106 |
Hotel Star Rating | 4 |