苏州阳澄湖国寿君澜度假酒店

The newly opened hotel has a very good environment. I was even amazed when I opened the door. The room has an unbeatable lake view and a floor-to-ceiling glass balcony. The breakfast room is well decorated and has a rich variety of dishes. The service is excellent. From the front desk supervisor Li Meng to all the waiters, including the waiters in the restaurant, they all gave us a very good experience on this trip!

A very bad experience! As a large financial state-owned enterprise, it is understandable that China Life has not done physical operations, but this service and operational thinking are really surprising. The hotel is deep in a large plot of land, similar to the supporting attributes of elderly care. When I went there at night, it was pitch black and there was no obvious sign. There was no problem in entering the lobby, but when I went up to the floor, the whole floor was dark, and the public corridor lights were not turned on. The explanation given by the hotel was that they upgraded my room and did not turn on the lights for energy saving. This is the first time in decades. There was no peculiar smell in the room, but the cleaning standard was unsatisfactory. There were stains on the sofa, obvious stains on the water cup, and the kettle still had a pungent smell of detergent. I ordered a takeaway in the evening, and the guy asked the front desk. The front desk said that it could be delivered by a robot. After waiting for 20 minutes, the robot did not come. When I asked downstairs, it seemed that the robot was faulty and the takeaway was still in the robot. For 20 minutes, the front desk did not recognize this abnormality at all, and I was nervous when I wanted to complain. I was sitting alone in the lobby, and the front desk informed the night manager. The whole conversation with the manager was "His takeaway has been delivered, and he wants to complain now, he is so and so." You said you don't want to come and pour me a glass of water, but why do I sound a little unreasonable. Finally, after waiting for ten minutes, the manager did not show up. On the way back to the room with the takeaway, a sleepy, leisurely female staff member walked to the front desk. After I asked, it was indeed the manager. This kind of service awareness attitude is even more headache. Among them, some guests have already checked in and opened the guest room. They borrowed the charging cable and told me that the charging cable was borrowed and did not return it, so the hotel did not prepare the charging cable and so on (this kind of talk makes people feel like I want to steal the charging cable), which made me deeply blame myself. I feel that I am not here to stay in the hotel, but I owe the hotel. Originally, I was only going to give one point. The breakfast is really good, with many fresh varieties, and the service staff has a sense of service, which makes me less angry. In fact, in any link, as long as the compensation is appropriate, it will not make customers disgusted or escalate complaints. It often only requires an attitude from the service party. But this most basic attitude has not been felt by hotels again and again, which is disappointing!

Overall, I am satisfied with the hotel. The only thing that made me unhappy was Li Lei, the receptionist at the front desk when I checked out on the 4th. I was very happy to say that I would give the hotel a good review, but Li Lei asked me to review it on the spot because I had booked two orders and could review it twice. I would review the one from the day before first. I felt forced because the service of the front desk girl on February 2nd and 3rd was very good, and the breakfast service was also very good. I was embarrassed to refuse. Facilities: Good Hygiene: Good, cleaned every day Environment: Good Service: The front desk girl and the restaurant are very good Double Chongyuan Temple Tickets: Hungry

The hotel is very new. Li Lei at the front desk was very enthusiastic. He upgraded us to a lake view room for free on the day of check-in because there were few guests. He also introduced nearby travel guides. The breakfast variety was also rich. We drove to Chongyuan Temple and Bicester, and the nearby parent-child travel experience was very good.

The hotel has complete facilities, professional front desk, warm service, and a homely feeling. The breakfast is rich, and both Chinese and Western food are very distinctive. When leaving the hotel, they also gave me souvenirs, which was very warm. Although I only stayed for one night, I left a very good impression. In addition, the hotel is very close to Chongyuan Temple and Youai Art Museum~~~

Checked in to the upgraded view room. The place is big and the service is good. There are not many staff. But the staff are very friendly. It's a pity that there are not many breakfast items. And it's very strange that each of us feels very full after eating two bites. I don't know what ingredients are added to make people feel full so quickly. Around 12:45 noon, I wanted to order food at the hotel, but they were going to get off work at 13:30. So we quickly ordered a few dishes and ate them. This rhythm is not like the rhythm of Suzhou! I will never come to Yangcheng Lake again. This is the only summary.