Banyan Tree Suzhou Shishan

Travel to Suzhou, settle in Banyan Tree🍂 Due to the full house during the National Day, the front desk took the initiative to upgrade the room type to Shishan Villa to compensate for the waiting time for check-out cleaning (about half an hour). In terms of room structure, the difference between Villa and other types is that Villa is located on the second floor of each building, the hot spring pool is indoors, and the floor-to-ceiling wooden windows next to the hot spring pool can be opened or closed to ensure privacy. The breakfast at Baiyun Restaurant adopts the form of half-order and half-order meals, such as red soup noodles, Suzhou wontons, shrimp dumplings, white jade square cakes and other dishes on the menu, and fruits, vegetables, desserts and Western pastries are self-service. It is worth mentioning that the design of the breakfast menu is quite innovative. It is named after the Baiyun Morning News. In addition to the dishes, it also interspersed some introductions to Shishan Banyan Tree and Banyan Tree Group. Welcome fruits and goose*stone landscape desserts were given at check-in, and silk scarves and little lions were given at check-out. Overall, this trip can be given full marks in terms of hardware facilities and service experience. Banyan Tree Shishan is highly recommended for vacation or family trips.

Very satisfied throughout the whole process! The housekeeper Alice Xiaoxiao confirmed our arrival time in advance and carefully asked about special needs for check-in. After learning that it was an anniversary, she upgraded the suite attentively, gave a special warm decoration, and gave a super beautiful cake, which was really a surprise! On the first night, the Banyan Tree's iconic turtle was given as a bed, on the second day it was a fan, and a little lion doll was given when checking out. The fragrance of the hotel's aromatherapy and toiletries are very memorable! Facilities: The hotel has a Chinese restaurant and lobby lounge. Breakfast is at Baiyun Chinese Restaurant, which is semi-self-service + ordering. On the first day of check-in, the hotel was fully booked, so I waited a little for breakfast, but the taste was okay. Environment: Very quiet, especially praising the mosquito control of the hotel landscape. It rained for two days in Suzhou, and I was not bitten by mosquitoes when I walked around.

My friend's birthday was coming up, and the hotel arranged a birthday cake. The cake was really delicious. It was also very pleasant to walk around Shishan Mountain. The hotel did a great job in every aspect. The friends who played together were all very happy. I will still choose Banyan Tree as a hotel for urban vacations in the future.

Stayed here for the second time. The hardware is excellent, after all, it is a newly opened hotel. The front desk service is very enthusiastic. Thank you Leo for helping to arrange the room. It is very quiet and comfortable. The vegetation in the courtyard needs to be maintained. The hustle and bustle affects the atmosphere. Curry from the concierge department introduced me to the room and also toured Shishan. Thank you very much.

The hotel is very good, beyond expectations and full of surprises! The room is large, clean, beautiful and well-equipped, and the private bath is also very comfortable. It is very close to Shishan Mountain, and the surrounding environment is beautiful and you can go shopping. It is also very convenient to go to the old city scenic area. The hotel service is very good 👍. They are all young people but very polite and professional. The service can be said to be responsive. I am very satisfied with the trip. I have recommended the hotel to friends everywhere and will choose Banyan Tree Shishan in the future.

Netizens, listen to my advice. Don't stay at this hotel during holidays. Not only is the price too expensive, but the service is terrible! It makes people wonder if this is the Banyan Tree of Pinduoduo? From the moment I checked in, there was no shuttle staff at the hotel entrance, and there was no Banyan Tree classic fragrance when I entered the hotel. The holiday feeling was lost by more than half... The service staff in the lobby was very enthusiastic, but there was only one person in the entire lobby... The hotel offers free travel photography, but no one reminded me when I checked in, and no details such as umbrellas for rain were mentioned at all. The butler service was non-existent... (Two friends have WeChat butlers, but I missed it?) The room is quite big, but the details are really average. The only free drink in the mini bar is soda, the water is Nongfu Spring and it is not even branded, and there are no snacks or water when turning down the bed... The service staff in the restaurant were so busy that they had no time to be enthusiastic. They all felt like very young novices. The breakfast is actually good, but there is no need to set up a semi-self-service menu. In fact, it is just some tea and noodles. It might be faster for me to pick them up myself... You can feel that the service staff is very attentive, but it is really a question of whether the owner is willing to invest money and energy, hire more experienced senior managers and do every detail well... It doesn't mean that a Banyan Tree sign is a high-end hotel... The hotel's traffic planning is also a mess. There is a section of the road that has to go against the road when leaving the parking lot... This is really unforgivable! !

Facilities: The hotel is very good in hardware, and the details of the landscape layout are very good. Environment: The garden-style villa built next to Shishan Park is quiet in the bustling city. The rooms are divided into upper and lower floors, and each household has a landscape pool. Hygiene: It is very clean. Service: Check-in is very fast, every staff member will take the initiative to say hello, the front desk will take the initiative to help with luggage, and the restaurant service is very thoughtful.