Suzhou: 2120 hotels found

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Travelers Reviews of Suzhou Hotels

Banyan Tree Suzhou Shishan

Banyan Tree Suzhou Shishan

9.4/5824 Reviews
New Urban District/ Hanshan Temple
Lovely new hotel, I feel so spoiled by them it’s going to be hard to go back to normal hotels. The room is so so spacious, even without considering the courtyard space. The room was designed with relaxation in mind - bath tub with bath salts, all sorts of tea bags and tea leaves, incense, essential oil. We even got fragrance pouches when we arrived. The hot tub in the courtyard is also really nice to soak in, just a bit cold in winter because you have to walk out from the cozy bedroom into the courtyard. On Christmas Eve they even gave us a cute bamboo muffin cupcake with a snowman topper. Our room came with breakfast, which was a good thing because the hotel is very far from everything else. Breakfast quality is passable, but the restaurant manager on duty on our first two days was much more attentive than the one on our last day, which is ironic as there were more customers on the first two days due to a tour group being there. There are two malls that are about 5-10 mins drive away, but I recommend paradise walk over golden eagle as the former has more shops operating. Apart from the location of the hotel being one downside, another downside was the location of our room as we had to pass through a flight of stairs. So we had to get the staff to help with the luggage since there were too many steps to climb to get to the hotel lobby. Nonetheless it was a very nice hotel! Would recommend for short stays to pamper yourself!
Banyan Tree Yangcheng Lake

Banyan Tree Yangcheng Lake

9.1/5358 Reviews
Yangcheng Lake Resort/ HB World
We have stayed at Banyan Tree Yangcheng Lake many times. During our stay at Banyan Tree Yangcheng Lake, Ambassador Yang's service was impressive! He greeted us with a sincere smile and a professional attitude. From check-in guidance to room arrangement, every detail was thoughtful and appropriate. Knowing that we were visiting for the first time, he took the initiative to recommend the surrounding special attractions and hotel must-try projects, and also thoughtfully arranged an excellent room type facing the lake, which made our vacation full of surprises from the beginning. Ambassador Yang always puts customer needs first. Whether it is the room needs late at night or the adjustment of dining preferences, he can always coordinate and solve them efficiently, and even predict our needs in advance and send warm goodnight desserts. His service not only reflects the brand temperature of Banyan Tree, but also makes guests feel the sincerity of ”home away from home”. Thank you Ambassador Yang for your hard work, which has added unforgettable warm memories to our journey! Next time I visit, I will definitely choose Banyan Tree again, and I look forward to meeting such an excellent service provider again.

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