Hotels in Sydney Central Business District, Surry Hills

We stayed here 3 nights in our travel trip before moving to Melbourne. The hotel located in centre of the city. Price of room staying is valueable. Breakfast is not very good but IBIS' brf at 3 star hotel always like this. Nice staffs. We left early morning with great brf take away. One thing we are not really happy is that we had to wait for a 35-40 mins to check in, even we came after 15:00. But overall we had good time at the hotel.

Julien and Michael, we stayed from Sunday night to Tuesday morning. The staff were friendly and helpful. I like the room it had lots of space and was very warm. Bed good and comfy, slept well each night. Bathroom Nice and cosy. Shower was always warm and pressure good.

I just checked out of room 603 at Castlereagh. I booked three rooms for myself and a couple of colleagues with location and price being the main reason for choosing this hotel. The location was definitely the best thing about it but not enough to come back. I don’t mind that check in was a bit slow, the phones didn’t work to call reception, my window was broken and had to be forcefully shut by staff. These things are annoyances that I can live with. All I want in a room is a clean, quiet and dark place to sleep. This hotel definitely wasn’t quiet nor dark. There were no block out blinds so the light streamed into the room at around 6:30am each morning. Even this would have been fine if I had a good night’s rest which was impossible with the construction site literally on the other side of the wall to my room. There was no mention of it when booking or checking in. I probably should have realised when there were two pairs of ear plugs in the bedside table…not a good sign. I find ear plugs really uncomfortable so had to play white noise on full blast on my phone. Even then, the construction noise was still booming through. Full disclaimer: my room was in the worst position out of the three I’d booked. The two other rooms had a room or two separating them from the construction while mine was right next to it. They also had issues with the noise but not as as bad as what I’d experienced. I recommend this place if you’re a heavy sleeper that can sleep through any noise (think drilling and hammering) in a well lit room. If you’re anything outside of that, I would pay a bit extra and find another place. Yes, this was the cheapest I could find around here but I’m heading home tired, irritated and needing a good night’s sleep.

I stayed for one night as I needed to be close to World Square. The hotel is not in World Square, which is a modern building, but across the road. The bare room had badly chipped paint on the dark wall and worn, thin, marked carpet. The air conditioning control is operated by reception, and one air-conditioning unit shared over I was told 10 rooms - you cannot adjust the air conditioning from within the room which was extremely frustrating. A large sign on the shower box asks you to use hairdryers and aerosols inside the bathroom or you may be liable for a $1600 call out fee to the NSW fire department if the fire alarm goes off. The shower leaked over the bathroom floor and the glass shower doors bang loudly which you could also hear from the next room. The staff were very pleasant. Any Accor members looking for a comfortable stay I would recommend Hotel Morris which I called in to see when passing only half a block away and newly opened.

Walking distance to majority of the sightseeing places and malls. Friendly staff and cosy environment. The room are spacious and love the view from our room. Will definitely be my go to stay whenever i visit Sydney again.

One of the best hotels in Sydney!! Location is absolutely amazing, around 20 mins walk to Opera and Chinatown. QVB and train station are nearby, to Circular Quay just one station. Room is big and comfortable as well!

Although my room was very nice and what I expected, unfortunately my overall experience was not very pleasant at this hotel. The staff at the front desk was not only rude, they actually suggested that I find another hotel during check-in because I pointed out a fee discrepancy (credit card surcharges) that was not disclosed during my booking reservation on Trip.com app. Meriton properties doesn’t disclose before, during, or after the reservation (Trip.com) that a credit card usage fee will be added, and that’s dishonest in my opinion. What’s disappointing is the attitude I get for pointing out Meriton’s mistake. First they pointed to the sign on the front desk, however I didn’t make this reservation while standing in their front lobby. Second, they said I should have booked on their website next time where it’s disclosed—perhaps then Trip.com should remove them from their approved hotel list. Finally, to learn of the policy while I check-in by pointing to a sign at the front desk, and then being told that if I don’t like the policy that “I can checkout and take my business elsewhere”, was the last straw and is the definition of horrible customer service and poor resolution management. They could have handled this issue differently and just said, “we will look into it and try to do a better job of informing our customers of our policy online. We apologize for this miscommunication.” They did email me afterwards with an apology but they still didn’t acknowledge their dishonesty in not disclosing their credit card usage fee on Trip.com app.

The room is a bit small, and the front desk is set in the bar, but the room has to go out of the bar and go upstairs through a separate small door next door. There is no elevator. Fortunately, the stairs are not high, and there are three floors in total. The advantage is that the location is good, very close to various bus stops, and the city center. There is a free coffee and milk tea machine on the second floor, but no one seems to take care of it. The sound insulation effect is average, and people's voices in the aisle can be heard. Overall, it's okay, after all, the price has an advantage and the location is good.

I first stayed at Sydney Hilton in 2006 and the quality is still of that high standard after many years. It’s always great to meet good people, I always look forward to be welcomed by reception staff. On this occasion, Alisa was exceptional. When I asked for a specific room, which was unavailable, Alisa offered a room upgrade, which came with executive lounge access. This was greatly appreciated, as the Lounge on the 36th floor is one of the highlights of staying at the Hilton. It really did make my stay much more memorable. Well done to reception staff, and Alisa particularly. Good job. Darren

I stayed at the ACE for 2 weeks during a recent business trip and I was very impressed. (And when it comes to hotels. I'm not easy to please to please.) Most importantly, the rooms were super clean. As a bonus, the bed was comfortable too. The restaurant had good food and the staff was friendly and helpful at every turn. For a hotel, the gym was pretty good with treadmills, a rowing machine, dumbbells' up to 50lbs and Kettlebells. My only complaint is that the bar area gets very loud. I could actually hear the bass coming from the music on the 4th floor at night. I asked to be moved to a higher floor and after that I had no issues. Overall, I'd highly recommend this hotel.