Moroccan Resort - HR Surfers Paradise

Decent apartment which could have been much better Hard to know what to say about this stay - we stayed in the 2 bed room as a family of 4. First impressions of the room itself were great - it looked modern, clean and really functional. However we found numerous small issues during the stay (bedroom 2 door did not close properly for example). None of them were a massive issue but spoke to a property in need of better maintenance - it was summed up by the fact that there were 2 clocks in the apartment both of which had stopped as the batteries were dead. It was also mousy at times with the nearby building site starting work at 6.30 each day and noise from the road outside audible in the room (probably because two of the windows didn’t shut properly) It was also a surprise to see an instruction that the cleaners didn’t clean the kitchen and so we had to leave the kitchen “sparkling for the next guest”. Not quite the holiday vibe we were looking for ! That said all of these things were small irritations rather than major issues - we enjoyed our stay and if you’re looking for something in Surfers then this is still a decent choice

In my 20 years of travel, I’ve never written a negative review. I just take the good with the bad and move on. However, I feel compelled to advise anyone considering this property to move on. In good news, it is well located, spacious and does look mostly as pictured. But that is where the good news ends. I won’t go into every negative detail but I will share two things you must know: 1) The unit is not affiliated with Breakfree who is the primary property manager so no front desk service will be extended to you. 2) The after hours check in process is a joke. Long story short I arrived at 9pm and ended up having to pay for a nights stay at the hotel next door because I did not receive a pin to the lock box which is a 10 min walk away from the property. After requesting reimbursement several times, the owners simply ignored my emails for the duration of my stay though I put in a maintenance request for someone to close the windows as they were rusted open and cockroaches were coming in. Suffice it to say, the place is far from luxury. AVOID!

Great location. But very dated with many things broken e.g tiles,kitchen cupboards etc.