JW Marriott Gold Coast Resort & Spa Reviews

nice to stay with your family good for children But it you need pay parking fees when you stay

The hotel atmosphere and amenities are excellent. Very good service and good food. We loved our stay here. Would definitely visit again.

Very good service especially the lady at the check-in counter. Sincere to help with anything and will provide her assistance with great consideration for the need for our family. The hotel not only have swimming facilities but also a small beach and a game room with many video games and kids movies. Great experience for kids too.

Excellent location and facilities

My stay at the JW Marriott Gold Coast during the Christmas holidays was unfortunately marred by several issues. The receptionist’s demeanor was not welcoming, and the hotel’s onboarding process was unclear, necessitating us to ask for more information. The room service was subpar. We found that bathroom essentials were not restocked regularly, and the towel supply was inadequate for our family of three, leading to frequent requests for additional items. We also encountered problems with the billing system. Unrecognized charges appeared on our bill summary, which we had to clarify with the front desk. During our stay, my daughter twisted her leg and was unable to walk. We sought advice from the concierge about renting a child’s wheelchair. While they did check their storeroom for a possible stroller, the options available were unsuitable due to their size and cleanliness. When we asked for help in finding a place to rent a wheelchair, the concierge suggested we search online ourselves. We eventually received assistance from local shop staff, who provided contacts for pharmacies that rent wheelchairs. This lack of support from the hotel was disappointing. The checkout process was fraught with issues as well. The same receptionist processed our checkout and an extra day’s room charge was erroneously added to our bill. When I requested a correction and a final copy of the bill, the receptionist reacted unprofessionally, discarding our room card dismissively. These experiences have led me to reconsider future stays at JW Marriott, a hotel that purports to be a 5-star establishment. I hope this review will shed light on these issues and prompt improvements in the hotel’s service.

Excellent service and too notch facilities. What i didn’t like - pool bar closes too early had to walk to main bar for drinks - one rude Chef at restaurant - bed not comfortable

The pool is very chill and amenities are excellent

Fantastic hotel for families to stay at.

Location is not bad there is transport nearby. Room quality was good but cleanliness was a little bit disappointed like mirror and bed sheet.

Very good clean food amazing swimming pool is very good breakfast is very nice

Lovely hotel as always

It’s just great with very comfy room and excellent buffet breakfast, The staff are friendly, special thanks to Jason , he is nice and helpful My family had a great holiday !

Ctrip, please ask the hotel for me. On January 29th, the deposit of 300 Australian dollars has not been returned to me. At the beginning, the hotel said that the account would be returned 3 days after leaving the hotel on February 1st, but it has not been returned today on February 9th. 携程，请帮我问一下酒店。1月29日，扣300澳元的押金还没退回给我。当初酒店说 ，2月1日结帐离开酒店3天后会退回，今天2月9日还没退回。

Good and nice, remember to put on privacy if not they will keep ringing your room asking if you need service