Hotels in Tegalsari, Surabaya

Convenient location with shopping mall, the rooms are clean, spacious and comfortable. We enjoyed the buffet breakfast very much. Staff were very helpful and friendly. We enjoyed our stay very much.

The front desk staff at the JW Marriott Hotel Surabaya are friendly, professional, and truly accommodating. I needed to leave the hotel by 6:00 a.m. to catch an early flight, and they assisted me in booking a taxi on time, making the entire process seamless. The housekeeping department was very attentive to my comfort during my stay. I appreciated the lovely fruit, excellent decor, and the generous selection of amenities provided. Additionally, the food at Uppercut Steak House was outstanding. The staff there were exceptional, especially the assistant manager, Erna. She provided professional service and attentively addressed all my needs, which made me eager to return to Indonesia and stay at the JW Marriott Hotel Surabaya again. Thank you once more for everything you did for me during my stay!

Was suggested to upgrade to junior suite by a very pleasant lady at the front desk. I decided to go ahead with the suggestion, which was so worth it . The junior suite grants access to the executive lounge. Upon reaching there , I was served by an extremely welcoming , warm and friendly chef name Alfred. He takes the time to really introduce the dishes with so much passion and warmth . He ensure that I was well taken care of. Had an extremely pleasant time at Sheraton thanks to him. His service is one of the reason which makes Sheraton the top choice for subsequent stays whenever in Surabaya ( not to mention the delicious Rawon that both the executive lounge and lobby restaurant serve) The other staff at the hotel are really friendly , always greeting customers with a smile. The amenities provided at the hotel are really sufficient too

Was a pleasant one. But room is a bit mehh... Lacking a bit of cozy feel. The items in room can be taken care better. Seems like the cleaning services can be improved. Other than that the service service reception and hotline all works good. Hotel location is nice and have some good access to food and restaurant. But sadly gym closes at 5pm. Guess I can never make it then if I am here for business trip.... Hopefully the time range can be extended in the future. Breakfast was not bad. Decent amount of choice and quality can definitely be improved.

The room is quite spacious. The hotel looks old but the facilities are complete with swimming pool and sauna. Good service and strategic location.

First time staying at this hotel at Surabaya, located at the heart of the city, 5 mins walk to tunjungan plaza but hard to find local amenities, need to walk further or take cabs. Overall convenience even quite old,no gym or swimming pool. Every weekend seems parr pf the main street can be used for jogging till 10am

The room is quite spacious and location is on top notch. The exhaust on bathroom was broken that causing annoying sounds. We called the receptionist, and they fixed it. Unfortunately the next day the problem arises again. Nevertheless, its a good hotel with reasonable price in a heart of Surabaya Center.

The hotel is not very cozy, a lot of fuss, you don't want to come back here. The bed is big and comfortable, but the room is dark and the shower is uncomfortable. Also, I was the first day in the country and was late for an event, I asked the hotel staff to help me call a cab, I didn't get any help, I had to walk in the rain to another place in an unfamiliar city, as a result I was an hour late. The location of the rooms is inconvenient, when I tried to leave the hotel I got lost and ended up in some service kitchen. The hotel looks beautiful in the picture, but if I ever find myself in Surabaya again, I will stay somewhere else.

This is nice hotel and I love it so much, all the staff are good and friendly

The hotel is very comfortable and the receptionist and other employees are also very friendly. The place is very close to tourist attractions in Surabaya city. Located in the middle of the city too, so you can get access to any place