Hotels in Surabaya

"Exceptional Hospitality and Unmatched Convenience I would like to express my sincere gratitude to the entire hotel staff for their exceptional hospitality. From the moment I arrived, I felt like a true VIP—thanks to the warm and professional service from every team member, including reception, housekeeping, and security. This hotel's prime location makes it an ideal choice for both business travelers and families. The seamless connection to Pakuwon Shopping Mall provided a fantastic shopping experience, adding to the convenience of my stay. The room exceeded my expectations in cleanliness and comfort, allowing me to enjoy a restful sleep throughout my two-night stay. The hotel’s facilities, including the well-equipped gym and the refreshing swimming pool, were impressive and well-maintained. A standout highlight was the remarkable Asian cuisine offered at the hotel. The flavors were authentic and diverse, and an expanded selection of 10 to 15 types of sambal would elevate the experience even further. One of the most memorable touches was the fulfillment of my special request for welcome fruits, which truly made me feel valued as a guest. Overall, I wholeheartedly give this hotel a well-deserved five-star rating and look forward to returning for another exceptional experience."

"I stayed in this hotel for 2 nights. The room was spacious and well maintained event this isn't brand new building. My initial booking was for 1 night only but after I spent the first night I decided to extend another day with request another room that facing to Jalan Basuki Rahmat. Ms. Fara was helped to find my request and she asking Mr. Reva to showing me some room. They were very nice, friendly and informative. Also I thank Mr. Komarus- the room attendant who really friendlt and well in clean my room, he help to explain the function of AC which is I got confused. Then the security - Mr. Haryono also nice and informative when I asks about surrounding interesting places to visit and eat. For Room Service : I ordered Fried Gurame and Pizza , All was good. The area to improve : 1. Level of hot water need to be better 2. The noisy from AC need to be fix Other than that all experiences went extraordinary stay ! Thanks Wyndham Surayabaya, absolutely ,I will be back !"

"Fantastic! The staff were excellent, the facilities were top-notch, and the location is superb. It's conveniently located right next to a shopping mall and a Haidilao hot pot restaurant. This Ascott is truly outstanding; it felt just like home."

"We spent a few nights in Surabaya for work, and it was our first visit to the city. The hotel was very comfortable, with a spacious bed that easily accommodated two adults and my 7-year-old. The room itself was quite roomy and included a sofa, which was a nice touch for extra seating. I made good use of the gym facilities, which had plenty of cardio machines, dumbbells up to 20 kg, and a cable machine—enough for my workout needs. The pool was a decent size and even included a baby pool. Breakfast was enjoyable, with a good selection of food and drinks. Overall, my family was happy with our stay and would recommend this hotel if you are looking for a mid-priced option. It had easy access to taxi services, several restaurants nearby, and was not too far from Ciputra Mall."

"First time in Surabaya . Very very terrible experience at Swiss Belinn hotel .  First night due to my flight delay I check in around 10pm and I get a last room ( in front of the room is emergency exit ) very bad feeling when I step in the room, I feel “something” inside . Request to change but reception inform full house. Midnight my room keep got water sound , flush water sound !  Second morning I request to change room , 8pm finish work bck to hotel told me full ? I’m like ***? I requested to change in the early morning. One round of battle , I manage to change room , the boy told he help me take my luggage from old room, after 10 min , luggage that they sent to me is not belong to me!!!! Where is my baggage? After half an hour, my baggage is back to my room and they told me found it at the other room ??!! I got so many question mark in my mind . 11pm , a boy keep knock my dooor and call Ibu ibu……in the morning , housekeeping come in without knocking the door at 928am ! Thanks god  that moment I’m done changing !  Third night : this is the worst night for me. Been awake by toilet water sound again ! But this time is different , I feel something not right and I’m so scared. I try to ignore , but I feel “someone” sit on the other side of my bed and I feel my blanket is grasp firmly to the left side（I slept at right side ) ! The following is 447 am someone knock my door again !  I on my light and dare not to sleep anymore !  Fourth night : no story as I only back to hotel at 2am , I leave at 6am to airport  Hotel location is really good , breakfast nice too ."

"The room and all facilities are clean, Every morning I enjoyed swimming in clean wide pool. They also served many varieties testy food for breakfast. Anyway I had good experience and enjoyed staying in this hotel for two nights"

"The hotel is great since it’s still new, so everything looks neat and clean. The room is spacious, and I especially loved the bed. The TV is already equipped with Google TV, and the cable channels are complete too. All the rooms are on the upper floors, so the view of Surabaya skyscrapers are really nice. I didn’t try the breakfast, and there wasn’t any room service menu in the room, so I can’t say anything about the food. The only downside is there’s no minimarket nearby. The Praxis building is pretty empty at the moment, just two restaurants and a coffee shop. Overall, this hotel is way better than the five-star Whiz Luxe Spazio Surabaya, and I really enjoyed my stay here, especially being one of the first guests."

"A bit far off the center of the city, no restaurants near by, and breakfast is not as good as other Harris Hotels. Nonetheless, the staff is friendly and helpful and the overall stay is good."

"Pertama kali booking di Orchard yg studio dg tambahan extra bed, lalu katanya ada gangguan listrik sehingga dipindah ke Tanglin upgrade ke **R tanpa biaya tambahan. Lokasi sangat strategis karena menempel Pakuwon Mall. Selebihnya cukup saja. Room cukup kecil. Host-nya komunikatif dan dapat ditelpon. Proses ambil kuncinya (kartu akses lift dan pintu mailbox, kunci kamar, kartu parkir) di mailbox dan parkirnya memang membingungkan kalau tidak diterangkan. Untung Host kasih foto2 dan penjelasan serta siap jawab kalau ditelpon."

"Very nice, modern hotel. Close to many restaurants. Breakfast in nice place, very tasty. Helpful staff! The only but is concerning the cleaning - in general there was no dirt, cleaning was working, but on sheets and towels there were stains, even when we got new and fresh ones."