Wyndham Surabaya Reviews
Wyndham Surabaya
Jl. Basuki Rahmat No.67 - 73, Embong Kaliasin, Kec. Genteng, Embong Kaliasin, Genteng, Surabaya, East Java, 60237, IndonesiaView Hotel Details
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Wyndham Surabaya Guest Reviews
4.5/5
Great
390 review
Verified reviewsLocation4.7
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(390)
Positive reviews(381)
Reviews with photos/video(140)
Awesome rooms(55)
Awesome stay(54)
Great service(37)
Large rooms(24)
Located downtown(21)
Great value for money(18)
Convenient for shopping(7)
Comfortable bed(4)
Negative reviews(9)
Tian FW
Deluxe King Room
Stayed in Oct 2024
Business travelers
57 review
Outstanding
Posted on Nov 4, 2024
Good Hotel. Friendly Staff and good food. Hotel located at the center of the city.
Baliem
Deluxe King Room
Stayed in May 2024
Travel with friends
3 review
Outstanding
Posted on May 5, 2024
Its always a pleasant stay here eberytime i went to surabay , a very recommended with a spacious room and bed !!
Response from Property: Dear Baliem,Warm greetings from Wyndham Hotel Surabaya…Thank you very much for taking the time to share your experience and recommendation. We are happy to hear that you liked the experience of staying with us. We are sure our entire hotel staff enjoyed to give the best service during your stay. If you would not mind, please do checkout our Instagram, Facebook pages and Tiktok (@wyndhamsurabaya) for our latest information that you might be interested in.We look forward to welcoming you back to Wyndham Hotel Surabaya.Warm regards,Wyndham Hotel Surabaya
Half a DINK
Deluxe Twin Room
Stayed in Apr 2024
Couples
11 review
Amazing
Posted on May 12, 2024
The room was very spacious with a good amount of lounging areas. The best part is the bathroom that felt so exquisite and luxurious with a beautiful large bathtub. Service was very quick when we requested for extra towels, as well as our hairdryer not working.
The only thing lacking in this room is the power sockets. There is only 1 area with power sockets which is by the work desk. There are none by the beds. This was inconvenient.
Response from Property: Dear Hald A Dink, Warm greetings from Wyndham Hotel Surabaya… Thank you very much for taking the time to share your experience We are happy to hear that you liked the experience of staying with us including our spacious room with the exquisite and luxurious bathtub inside, as well as the best service from our entire team during your stay. Regarding your note about power socket, Wyndham Surabaya has taken further action to make your future stay will always be memorable. If you would not mind, please do checkout our Instagram, Facebook pages and Tiktok (@wyndhamsurabaya) for our latest information that you might be interested in. We look forward to welcoming you back to Wyndham Hotel Surabaya. Warm regards, Wyndham Hotel Surabaya
Fareez
Deluxe Twin Room
Stayed in Sep 2024
Solo travelers
2 review
Great
Posted on Sep 18, 2024
Big room and walkable to the malls like Tunjungan Plaza and Plaza Surabaya.
But aircon is set to a fixed temperature and even after changing rooms it's still not cool enough
Response from Property: Dear Fareez,Warm greetings from Wyndham Hotel Surabaya…Thank you very much for taking the time to share your experience and recognition. We are happy to hear that you liked the experience of staying with us including our spacious room as well as the strategic location right in the hearth of the City which makes you close to many attraction around. Regarding your note about the air conditioner, Wyndham Surabaya has taken further investigation and action to make sure your next stay will always be memorable with us. If you would not mind, please do checkout our Instagram, Facebook pages and Tiktok (@wyndhamsurabaya) for our latest information that you might be interested in.We look forward to welcoming you back to Wyndham Hotel Surabaya.Warm regards,Wyndham Hotel Surabaya
elisabeth
Deluxe Twin Room
Stayed in Oct 2024
Family
4 review
Outstanding
Posted on Nov 10, 2024
Anak2 happy bgt nginep di sini. Menu nya byk bgt g rasa enak2. Thanks.
Response from Property: Dear Elisabeth, Warm greetings from Wyndham Hotel Surabaya… Thank you very much for taking the time to share your experience and recognition. We are happy to hear that you liked the experience of staying with us including our best selection of food as well as the best service from our team. If you would not mind, please do checkout our Instagram, Facebook pages and Tiktok (@wyndhamsurabaya) for our latest information that you might be interested in. We look forward to welcoming you back to Wyndham Hotel Surabaya. Warm regards, Wyndham Hotel Surabaya
Filipp Vi
Deluxe King Room
Stayed in Jul 2024
Solo travelers
10 review
Outstanding
Posted on Jul 12, 2024
Nice location. Really good and diverse breakfasts. Clean and cosy rooms. Super nice lounge Wine&Beyond. Pretty small pool though.
Response from Property: Dear Valued Guest,Warm greetings from Wyndham Hotel Surabaya…Thank you very much for taking the time to share your experience and recognition. We are happy to hear that you liked the experience of staying with us including our strategic location, our best breakfast selections, clean and cozy room as well as our relaxing lounge which provides wine and beyond. We also recommend you to try our room service on your next stay. If you would not mind, please do checkout our Instagram, Facebook pages and Tiktok (@wyndhamsurabaya) for our latest information that you might be interested in.We look forward to welcoming you back to Wyndham Hotel Surabaya.Warm regards,Wyndham Hotel Surabaya
Anonymous User
Deluxe Twin Room
Stayed in Apr 2024
Family
30 review
Very Good
Posted on Apr 28, 2024
Always our choice when trip to surabaya. Because at the center heart of the city. Convenient going everywhere
Response from Property: Dear Guest,Warm greetings from Wyndham Hotel Surabaya…Thank you very much for taking the time to share your experience and recommendation. We are happy to hear that you liked the experience of staying with us including our strategic location right in the heart of Surabaya. On your next visit, we recommend you to try our free shuttle service to Tunjungan Plaza or Jalan Tunjungan three times daily. We are also sure our entire hotel staff enjoyed to give the best service during your stay. If you would not mind, please do checkout our Instagram, Facebook pages and Tiktok (@wyndhamsurabaya) for our latest information that you might be interested in.We look forward to welcoming you back to Wyndham Hotel Surabaya.Warm regards,Wyndham Hotel Surabaya
susiawan
Deluxe King Room
Stayed in Jun 2024
Business travelers
14 review
Outstanding
Posted on Jun 11, 2024
The hotel location is right at the heart of Surabaya City. It has great lounge.
Response from Property: Dear Susiawan,Warm greetings from Wyndham Hotel Surabaya…Thank you very much for taking the time to share your experience. We are happy to hear that you liked the experience of staying with us including our spacious room as well as the strategic location right in the heart of the city. If you would not mind, please do checkout our Instagram, Facebook pages and Tiktok (@wyndhamsurabaya) for our latest information that you might be interested in.We look forward to welcoming you back to Wyndham Hotel Surabaya.Warm regards,Wyndham Hotel Surabaya
Guest User
Deluxe Twin Room
Stayed in Mar 2024
Travel with friends
1 review
Amazing
Posted on Apr 23, 2024
I've chosen this hotel as it's offer bigger room size with cheaper room rate compare with others. Receptionist very helpful especially during my c/in time as I requested higher floor, friends staying nearby / next to my room & in same floor (progress considered fast). Room quite big, comfortable & clean. Gt various choices of f & b in the restaurant during my breaky. Bellboys very helpful. Remember to claim your welcome drink ya....enjoy ~
Response from Property: Dear Guest,Warm greetings from Wyndham Hotel Surabaya…Thank you very much for taking the time to share your experience. We are happy to hear that you liked the experience of staying with us including our spacious, comfort and clean room, our best selection on the daily breakfast, as well as the best service from our entire team during your stay. If you would not mind, please do checkout our Instagram, Facebook pages and Tiktok (@wyndhamsurabaya) for our latest information that you might be interested in.We look forward to welcoming you back to Wyndham Hotel Surabaya.Warm regards,Wyndham Hotel Surabaya
paulrob200
Deluxe King Room
Stayed in Jan 2024
Solo travelers
62 review
Outstanding
Posted on Jan 4, 2024
Ideal stay, comfortable room in a great location. Near to large malls which gives plenty eating option. Pool small, but the gym was one of the better ones. Definitely my hotel of choice in Surabaya!
Response from Property: Dear Paulrob200,Warm greetings from Wyndham Hotel Surabaya…Thank you very much for taking the time to share your experience. We are happy to hear that you liked the experience of staying with us including the friendly service from all our staff on duty, as well as our strategic location right in the heart of Surabaya City and the business center and entertainment center in this city.We look forward to welcoming you back to Wyndham Hotel Surabaya.Warm regards,Wyndham Hotel Surabaya
Mohamed Sidek
Deluxe Twin Room
Stayed in Dec 2023
Family
1 review
Outstanding
Posted on Jan 3, 2024
Good service. Good facilities and convenient to go shopping. Breakfast is so fantastic, a lot of food to choose.
Response from Property: Dear Mohamed Sidek,Warm greetings from Wyndham Hotel Surabaya…Thank you very much for taking the time to share your experience. We are happy to hear that you liked the experience of staying with us including the friendly service from all our staff on duty, as well as our strategic location right in the heart of Surabaya City and the business center and entertainment center in this city.We look forward to welcoming you back to Wyndham Hotel Surabaya.Warm regards,Wyndham Hotel Surabaya
Yaz
Deluxe King Room
Stayed in Dec 2023
Travel with friends
2 review
Posted on Dec 30, 2023
Other than the location being only positive, over priced due to location, old hotel that's showing its age. Not staying here again
Response from Property: Dear Yaz,Warm greetings from Wyndham Hotel Surabaya…Thank you very much for taking the time to share your experience. We are happy to hear that you liked the experience of staying with us including the friendly service from all our staff on duty, as well as our strategic location right in the heart of Surabaya City and the business center and entertainment center in this city. Regarding other small notes that have been conveyed, Wyndham Surabaya has taken further measures to ensure that your experience will always be memorable when staying with Wyndham Surabaya.We look forward to welcoming you back to Wyndham Hotel Surabaya.Warm regards,Wyndham Hotel Surabaya
siucu
Deluxe King Room
Stayed in Aug 2023
Couples
13 review
Outstanding
Posted on Sep 13, 2023
Great experience. Overall excellent. Good service from hotel.
Response from Property: Dear Ucu5858,Warmest greetings from Wyndham Hotel Surabaya…Thank you very much for taking the time to share your experience. We are happy to hear that you enjoyed your stay with us.We look forward to welcoming you back to Wyndham Hotel Surabaya.Warm regards,Wyndham Hotel Surabaya
Adrian Casey
Deluxe King Room
Stayed in Dec 2023
Couples
11 review
Posted on Dec 31, 2023
Very nice hotel but not ideal location on very busy road. Breakfast ok. Other meals and drinks very expensive. Good gym ok pool. Didn’t really feel the full 5star experience. No robes. A bit stingy with waters and coffee always wanting you to spend more. Staff very friendly and great security though
Response from Property: Dear Adrian Casey,Warm greetings from Wyndham Hotel Surabaya…Thank you very much for taking the time to share your experience. We are happy to hear that you liked the experience of staying with us including the friendly service from all our staff on duty, as well as our strategic location right in the heart of Surabaya City and the business center and entertainment center in this city. Regarding other small notes that have been conveyed, Wyndham Surabaya has taken further measures to ensure that your experience will always be memorable when staying with Wyndham Surabaya.We look forward to welcoming you back to Wyndham Hotel Surabaya.Warm regards,Wyndham Hotel Surabaya
Nick Yaw
Deluxe King Room
Stayed in Jul 2023
Business travelers
62 review
Outstanding
Posted on Jul 6, 2023
This hotel is located in the heart of surabaya.Service excellent but food so so only
Response from Property: Dear Nick Yaw,Warmest greetings from Wyndham Hotel Surabaya…Thank you very much for taking the time to share your experience. We are happy to hear that you enjoyed your stay with us. Regarding your little note about the foods, our team has done some quick action and improvements.We look forward to welcoming you back to Wyndham Hotel Surabaya.Warm regards,Wyndham Hotel Surabaya