Hilton Garden Inn Hotels in Sunnyvale

Due to COVID-19 you have to order your breakfast the night before and pick it up in the morning. The first day I ordered fresh fruit and got a green banana that would not be edible in the foreseeable future. So the next day I ordered a fruit cup instead and brought the banana back. There was nothing wrong with the banana and I did not want to throw it away, but I was flying out and could not take it with me. The front desk lady said: I can't take it back and then threw it in the trash. On top of that there was no fruit cup in my bag, because they were out and had been out for several days. But nobody had notified the guests by putting up a sign at the front desk or marking it as out on the form. So again I had no fruit to eat. In the bathroom they have the fixed containers for shampoo, soap and body lotion. I have no problem with that if it were not that the body lotion container had soap in it! I let the front desk know the first day I was there and they said they would notify housekeeping, but it has not been corrected... Finally, during my stay a man got stuck in one of the elevators for 10 minutes. There is no phone number posted in the elevator or instructions on what to do when you get stuck. The rooms themselves are very nice and generally clean, except for a stain on one of the pillowcases. So not the best experience

Clean and easy access, plenty of good parking. the only thing I would recommend is to have paper plates so we can take a muffin to the room and better creamer in rooms since we were staying in outer building. Beds were very comfy. Good breakfast options! Seemed to be safe area as well with many amenities accessible.

I have stayed one night twice in this location. First stay, the FOH was getting trained, focus was on checking me in the computer. Second visit, quick check in process, friendly staff, forgot to write my room number nor mention it to me, good thing I saw in app after parking. $18 on site parking either open next to hotel entrance, or in a gated covered lot. The room has a modern look with the vanity separating the bedroom and bathroom. The 1 king bed room has frosted walls/doors with no locks for the shower and toilet, not a fan of the frosted look because it does not look clean for me. The vanity had motion sensor lights on the bottom. The shower has both a shower head and has a rainfall shower system - pressure was both appropriate, strong for the shower head, moderate for the rainfall. Behind the vanity, facing the bed was a floor to almost the ceiling mirror - still don’t know how I feel about this haha. I do like the modern feel. The bed felt comfy. The room could be cleaner. There were some hair strands next to toilet and there were a couple under the duvet. There was a green stain on the water flush and a dried visible stain on the counter by the sink - we typically bring cleansing wipes to clean our room regardless but cleanliness definitely could be better. Great sized tv and desk available as a working space. Side note: it’s right next to 10 Butcher’s which is an upscale kbbq place pricey but yummy!👍

The hotel is well located and very clean.

Not bad, but the bill is wrong

My husband, dog and I have been staying at this location since beginning of November. We have nothing but good things to say. Staff is polite, reliable and grounds and rooms are exceptionally clean. Amenities are open with required reservations (due to COVID) which is the pool, gym and even the FREE laundry. They are serving a ”grab N Go” breakfast due to COVID as well. Inside the rooms are either one or two bedroom. We choose the 1 bedroom, which has a very good size kitchen, full size fridge, microwave, cook top and even a dishwasher. Only complaint is no oven, but that is not uncommon in places such as extended stays. The cooktop does not heat up very quick and the pans provided are not non-stick, but it was easy to buy a nonstick pan to use. Living area has a couch bed sofa with a side chaise lounge and small chair. TV and desk in the living space. Bedroom is good size, great walk in closet and bed has been very comfortable. Location is great, close to major highway and just off a cul de sac so feels more private. Seems to be very safe area, have had no problems. Meet some other nurse travelers who also seem to enjoy staying here. Would totally recommend this place for anyone!! We will be extending our contract so we will be here for months!!! The nursing rate per day is excellent for the area!! Can not be beat!!!!!!

We went to see the 49 ers preseason game and my husband booked this room. Although we checked in pretty late and when we got to our room there were two ants in the bathroom by the shower tub, I told my husband and he said babe let’s go get something to eat so we left and went to get pizza and wings, when we got back we were eating and went took a shower fell asleep. My husband woke up at 6 am a turn the light on and wakes me up to tell me that the table is covered in ants and our food and clothes omg I was so pist off and called down to the front desk the lady said her manager was not there and to call back Monday. My husband was taking a shower and I told hi. He went down stairs to the front desk and told the lady about our room being infested with ants , she basically told him manger was not there so he got pist and told the lady look your telling me i have to wait in the room that’s infested with ants until 12 noon I don’t think so, she gave him a different room and said we’ll you’ll have to talk to the manager on Monday he said she was rude . We were able to get a different room and went to eat breakfast which was excellent and after that we went swimming in the pool it was very nice .overall, the hotels is a very nice quiet place we will definitely stay there again , but we will talk to the manager about our situation

This is a great place to stay if you are fussy on cleanliness! The staff, are friendly, helpful, kind and caring. Shey and Jesi are 2 staff members l got to know, all, are more than accommodating!! A very enjoyable experience, clean, safe and quiet. I have already booked this hotel for friends that will be coming to visit. The pool and jacuzzi are a great place for some down time! Thanks to all the staff for creating/maintaining this wonderful place!!

It took about half an hour to check in. And this is not because I was waiting for someone else to check in. The manager is incompetent and extremely rude. My reservation was made by the travel team in my company. They had some disagreement around how to pay for it. I had no knowledge about this interaction. When I asked to check in, the manager told me that there's some issue regarding the payment. I gave him my card and asked him to charge it. I said I'll clear things with my company later. However, he refused to let me check in. He spent the next 15 minutes just ranting about the travel dept folks at my company. I was tired. I let him know that and asked that can we please expedite it, but he just would not shut up about it. I asked him for a ground floor room because of a back issue. I would not be able to take the luggage up the stairs. He said that there's no room available and there's no elevator either. I asked him politely once more to check again, since it's a medical reason. He said that there's no room available at all. Since it was a deal breaker, I said that I'll leave and find a different place. He then said that no, there is a room available and gave me one. The room had dirty sheets and what looked like peach pits on the carpet. Since I was tired and so exhausted dealing with him, I pulled my own sheet, put it on and slept. The next day, I asked him for the key to the locker in the room, he said that some guest might have taken it with him. So, there's no safe place for me to keep valuables like the passport. And even at that time, he looked at me as if that was an unreasonable request. When I came back from work later the second day, the fruit pits were gone, but the sheets were still dirty. There's no way I'm staying at this place again.