Happy to share our experience with some details to help fellow travelers make their decision! In short: Solid 4 stars.
Pros:
Staffing. The staffing is truly excellent. We'd like to particularly mention Robert and Rayniel in Concierge and Leon and Tashane at beach service. They took such good care of us throughout the duration of our 4 night stay.
Room: We had a bay view double queen room on floor 22 with a wraparound porch. Amazing views out of two sides of the room via huge double glass sliding doors. The rooms are HUGE.
Beach service included nice chairs. Beach menu contained good options for the beach. We particularly enjoyed the Old Bay fries, the nachos and seltzer buckets.
Location: Everything is walkable. Publix, restaurants, etc. We were pleased with that aspect of the location.
Cons:
We read many reviews criticizing the "dated" condition of the overall property. There is merit to that. The shower heads need replaced. Many reviews cite the shower heads and having experienced my own, it's necessary. No complaints about our room cleanliness. The claims that the pool areas need maintenance are true. None of the decorative fountains are in working order - all standing water which is very noticeable. Our porch had a hot tub containing dirty water and debris. Fixing these issues could really bump the ratings.
Service charges: Service charge on everything. Resort food is $$$. We elected to eat mostly off resort.
Would return for the right price for a 4-star.