Newport Beachside Hotel & Resort

Terrible customer service,- I realized that check-in time was 4p.m.; however it should be the hotel that knows this also ! - Tried to check in at 3:15 and 3:45 - response was the room was not ready!- We will text you when it is- At 4:05 room was still not ready-told we could have a similar room - I said I wanted to speak to a supervisor- none available….- We took a similar room - disappointed The patio doors were so dirty ( had not been cleaned in months - It took both of us to pull and slide the patio door open to get on the balcony!- The dresser drawer opened but would not close! - The safe door was open but locked so could not be used.- 2 coffee mugs in the room - no glasses- not even plastic! ***** This is a resort/ hotel ….. There homepage does not tell you that the restaurant and bar is closed for renovations!**** My mistake was not checking the reviews before booking- Now I see complaints going back to last February of renovations causing hardship to guests! I am almost 71 years old and we booked this for the restaurant and bar use - Not knowing the area I didn’t feel comfortable walking around and then to “top it off” Carrying thousands of dollars at night because we couldn’t use the safe !! Outrageous price of $276.54 and resort fee of $38.80!!! Total price of $315.54 I should be re- iimbursed 50%….. Far cry from a resort atmosphere.. Save your money/ GO ELSEWHERE and check reviews first. This outdated place should be shut down!!

Convenience.