Four Points by Sheraton Sunny Beach

Excellent location excellent breakfast.

Returned from my first ever trip to Bulgaria using Balkan Holidays not knowing what to expect thanks to Four Points Hotel had a fantastic and memorable holiday in Bulgaria .The welcome by English speaking receptionists ( Sydney thanks for your help and the porters) was first class. The hotel is superbly fitted clean and modern throughout .The hotel was only partially open due to refurbishment so generally a lack of customers but this did make it very spacious in public areas and the swimming pool area has ample sun beds or upright seats. The location is superb very central but away from any noise intrusion. Our rooms were on the rear of hotel so got the afternoon and evening sun and some fantastic sun sets visible over the hills. Breakfast buffet was a good as you could want and staff very attentive and clearly want to please you.Only drawback did have some mechanical issues with hot water and air conditioning ( Sunny Beach is not excessively hot and cools down at night so a/c not a major issue ) otherwise would be 5 stars .

I've been coming to Bulgaria for 10 years and stayed here before which was better than this newly refurbished bit all the waitresses staff could not be better but as for the managers except the night time 1 John were the rudest off off people didn't care came for a 2 week stay and was moved rooms 3 times the first room I was in was in was shocking no air con what's so ever the temperature un the room at night was 36 degrees I was assured thT because it was the weekend the couldn't get the parts to fix it because the hardware shops would be closed wee stuck it out as long as wee could my partner had to sit on the balcony all night as couldn't sleep at all on the early hours off Sunday morning she fell asleep on the balcony and twisted her hole kneck so we're moved till a room with a tiny bit off air con and a fan my partners who holiday has been ruined by it she lift her head all the when she's out off the room all the guests are asking me is that your partner what happened to her balkin holidays are a disgrace for advertising this hotel it should not be opened its not completed I spoke to the rep and he very close to being hit no sympathy at all kept sticking up for the hotel smirked about my partners kneck she went to cyropractoer twice and she's still the same the food was very samll opions and cold and the pool was stinking with bird fieces which wasnt clenned 1 time will wee were here every other person in the hotel got £100 per person back and 20% discount wee got offered nothing shame on the owners for wanting to make a few pounds openning early ad shame on balkin for advertising it rooms are beautiful degin but threw together so they could open wall paper peeling off the walls peoples showers leaking all over the floor because the showers haven't been sealed b

This was sold as a Sheraton hotel, but apparently Sheraton did not and will not look at taking over until 2024.While first appearance looked ok, in my opinion about 20% of the hotel was occupied. When we arrived it looked like we were the only guests though a few more appeared, then more in the second week.We were told by staff Sheraton advised that the hotel not be opened at all. We were also informed by staff the hotel was open for an experimental period. So we were guinea pigs.The 2nd floor is like a building site while others up to the 5th are in various stages of work. There was NO a/c working on the 7th floor while our room on the 6th had poor a/c. We heard horror stories from other guests of water pouring through ceiling lights, floors flooding from the showers and one room and invested. The pool was dirty and taken over by seagulls around 5pm when the sun disappeared from pool area, and bird droppings were everywhere. The food in the restaurant was more or less the same every day at breakfast and not a lot of variance in the evening. The food was warm at best, but often cold. I would advise not going near this place this year and doing some in depth research if considering next. For me, this was a first and last with Balkan holidays.