Secrets Sunny Beach Resort and Spa - Premium All Inclusive - Adults Only

Cleanliness and Appearance: The hotel is widely praised for its cleanliness and modern appearance, with all rooms offering spectacular sea views.

I was a little apprehensive about this hotel after reading some of the comments on TripAdvisor. However, we thoroughly enjoyed our stay, with a bewildering choice of food options, superb facilities and great scenic views from just about all locations within the hotel, especially the rooms. We went as preferred guests and it was well worth the extra cost, in my opinion. We had a room on the top floor, which was fabulous, access to all areas of the hotel and a designated area of the pool which includes cabana lounge beds. We also dined at the Italian restaurant and the fish restaurant, both were excellent, especially the fish restaurant. The main buffet restaurant had a huge range of quality options, again we really enjoyed the experience, with the staff generally very attentive. There is a grain of truth in some of the comments others have made, but nothing that detracted from our enjoyment of the hotel and its amenities. It was a pleasure to stay in a fantastic hotel, and from what I saw, probably the best in the resort. Thank you.

We stayed for three nights, food was good, room was good service at the restaurant was good. But no pool or beach drinks and food service which we found very poor and inconvenient for a relaxed 3 days holiday. But for us service come first and should be excellent not good. At the reception we asked them about the pink lake in Burgas they didn’t know anything about it, then I asked them to check and let me know how I can get there and if there are any cafes restaurants etc.. they said sorry we didn’t check because we had a problem with another guest. Then we booked a spa with a lovely lady at the spa reception for our last day which was on the 19th of July 2025. We arrive on our last day, there was a man he said his name was Paul! We asked hime to get cleaned up before our treatment in a room or cabinets he said go it’s there, he didn’t even take us or showed us where! We go there and ther is nothing other than a shower and two toilets which everyone can have access to! No privacy! He didn’t even offer towels or robes! I had to ask for towels then I asked him if we can change in a room , he said there isn’t one we don’t offer this kind of services this all you get go change in the toilet which barely can fit, let alone with carry on and your luggage. Then I said why are you talking like that , he said do you still want your treatment or not? Wow I said so I asked him for his name and I said to him you will hear from me, he said yeh yeh ok ok. Sooooooo rude and unprofessional, in all my holiday experiences I have not been treated like this at 5 star hotel never. Then when I came to pay after my treatment which was lovely, I was missing 26 cent, he asked me to go change my €5 into coins, at the exchange office she didn’t have coins, so luckily I found 26 pennies in my bag. Bar service they don’t make special cocktails just your basic. I can say I will not go there again or recommend it to anyone, but I can say I made the most of it I. Luckily this bad experience happened on the last day not at the beginning. Please who ever is in charge of this reviews take this seriously. It’s shame we spend our hard earned money and not get the service we deserve. Thank you