Kuban Resort & Aquapark - All Inclusive

We visited Kuban from 12/08/2025 to 22/8/2025. We came as a family of 8- ranging from 50plus to 13. There was something for all of us to do. Sunny beach is very much a party area but that did not bother any of us as there was never any trouble. The hotel is clean and you always see cleaners around. Great location!!! Short walk to the beach with loads of shops available and right on the *****. we have 4 rooms between us and with the door to your room shut heard no noise from outside. The slides at this hotel was brilliant! People queue up from 8am for the pool to open at 9am and run out to get a sunbed but there is really no need. we always found a spot straight away and there was never a queue for the slides. Cleaned up each morning and evening. All inclusive food was good, we all found something to eat each meal and some are very fussy eaters. Snack bar was brilliant, we all loved the fries. Drinks available from 10am to 11pm which was good. Breakfast as you could get coffee, tea, hot chocolate and a mix of juices in there. Personally favourite was the kiwi slush on the sunny bar, with a dash of vodka for the adults. Icecream was the best all inclusive icecream we have came across. One problem was the lifts but as the hotel is so tall there is nothing really that can be fixed. Sometimes you would be waiting a long time for it to be empty as if to many got in it would say overload. Luckily we was only on 5th floor so could easily walk. Half of our party got stuck in a lift on the way to transfer to airport but the hotel was helpful and got people there to fix it. We would definitely return.

All inclusive, best thing on the menu were the pancakes at breakfast. We ate out as a family of five was not ideal when paid for all inclusive. Family apartment hmm 1 double room then the other beds consisted of a Z bed a chair that folds out to a bed and a sofa that folds out all extremely uncomfortable. Pool area brilliant for children also a good snack bar that we used daily due to the food in the restaurant. On arrival our towels and bed linen were stained so yet another complaint . I would rate it as a 2 star from my experience staying here .

Great hotel as service is extremely fast however rooms would be better if they had blackout curtains but all that matters is that they are clean the lifts can be a long wait but all around great hotel. Also there was some amazing fireworks!

On arrival you are given very little information just told to take pictures of activity board and restaurant/snack bar times. We had a superior family room. It was very small, beds pushed together. We arrived very late at night, and I noticed there were stains on my bedding and pillow. The beds were very uncomfortable, and the air conditioning in the room was terrible. The light above the mirror was temperamental( luckily, the spot lights worked). The shower was shocking it did not stay up when turned on, so had to hand hold it also the button from the tap to use the shower was stiff. I would suggest taking/buying shampoo, conditioner, and body wash as all you are givin is small sachet ( we only had 3 considering there were 4 of us in the hotel room) The restaurant (was at first) insane so hard to find seating but after a couple of days it became alot easier as the food options were awful. Very repetitive, heated up left over food and very little option for vegetarians. Also be prepared for the cleaner to lean over you while you are eating to clean the floor/wipe the table despite being no mess. One of the waitresses in the restaurant was very rude to me. I ask for cutlery and the waitress responsed by shouting in bulgarian in a very aggressive manner with a frown on her face. Snack bar once again not much options (very limited) but the food was better than the restaurant despite the very small selection. The lifts have cameras inside ( not sure if they are actually monitored) this does not stop kids from misbehaving in the lift ( pressing all buttons and running off or standing inside holding the button so the lift door does not close preventing it going to another level ) or other guest being rude to those who are trying to enter the lift too. Also, A large amount of Ice cream that had melted in the lift not cleaned. Also there is a particular lifeguard that likes to blow his whistle tell kids to move out the way as soon as they come down the waterslide. He must think these kids are flash Gordon!! Very very small entertainment space which is located outside by the pool. The hotel is very outdated and not worth the money. Pros - Good location, animation team & staff in the lobby bar were friendly. The hotel room was clean ( other than the first night with stain bedding) The housekeeper was polite and friendly. Rest of staff were neutral.

Well, the food was very awful and the workers here and people are very unkind and rude, like the lifts people would not let us in, the wokers arguing and wouldn't give back a kid their shoe back and yeah! Other than the games and yeah, this is a terrible place and wouldn't recommend it for a place

An honest review 👌. Overall the Hotel is a standard 3 star and Jet 2 also rate it as a 3 star. The rooms are clean, beds are hard, only 1 pillow, does have a fridge, bath and shower. TV there's only 1 channel that's in English. BBC news. The food hall offers plenty to eat. I enjoyed the food. The Aqua park opens from 9am - 6pm after then there's no entertainment available in the hotel. You have to stay in your room or go straight out. Does have a lobby area but no outdoor seating area to relax and enjoy your evening on the all inclusive package drinks.