Guest User
June 3, 2024
Not the best experience. Room was ok but dont be fooled by the lovely pool views. We were given a room on a roof with a view of the air con unit and the bathroom was mouldy. I asked to change however was offered a room which when viewed had broken beds or was told it would be 20 lev per person per night for another room so we declined paying 240 levs more. 2 days later i got the rep involved and a 20 minite phone call with the manager and a new much nicer room was given with no charge. Second room much better, cleaner, no mould and very comfy bed. Sorry however the all inclusive food is awful. Lunch and dinner were the same and always cold. Chips, cold chips. Iv never seen chips as dry and stale as these. Deserts were always the same bits of cake. Nothing different and certainly nothing for children to eat. We spoke to plenty other people the week we stayed and they all had the same complaints. The non alcoholic soft drinks are disgusting, like they forgot to add something to the post mix. The cola came out like tar and the orange stained your teeth and were warm. People who did bother to have alcohol bought their own mixers from the shops as it was undrinkable. There is only a very poor pool bar, no where to sit and relax on an evening and no evening entertainment. No snack bar open and no snacks however between 3 and 5 everyday there was pizza in the restaurant. Bar staff are just rude, blasting their loud noise music, shouting and messing around with eachother, espevially during the day. As i say there was no where to relax on an evening so didnt bother the bar. There was no ice cream for 3 days. Told machine broke and was laughed at and told it couldnt be fixed. However once the rep was informed (this is advertised as part of the all inclusive and the hotel did have kids staying) ice cream was back the next day. I guess staff just couldnt be bothered to fill it up. Dont try to use the machine yourself or you will like me be shouted at by the restaurant manager, "guests dont touch, ever" even though there was no one there to serve and it is located next to all the self serve help yourself undrinkable drinks. All in all the hotel is in a good position for flower street and was quiet on an evenimg when we stayed and we did have a good sleep. It is also clean. Go with an open mind and dont expect too much. Its bulgarian 4 stars which means nothing. Be prepared to eat and drink elsewhere. If you could go room only - it would be a better option providing you pay to have pool view.