Holiday Inn Sunderland - City Centre Reviews

Response from Property: Dear Carmel,Thank you so much for taking the time to share your wonderful review with us! We're thrilled to hear that our Inn exceeded your expectations in all aspects, from our surroundings and amenities to our cleanliness and service.We're especially glad to hear that our Holiday in offers everything you need, and that you enjoyed your stay with your friends. We strive to provide a comfortable and welcoming atmosphere for all of our guests, and it's wonderful to hear that we achieved that for you.Thank you again for your kind words and for choosing to stay with us. We hope to welcome you back again in the future.Best regards,Shaun TurnbullNight ManagerHoliday Inn Sunderland

Response from Property: Dear Guest,Thank you for taking the time to share your review of your recent stay with us. We're thrilled to hear that you appreciated our location, describing it as good and convenient. We're proud of our proximity to the train station, metro, and city centre shops and restaurants, and we're glad you found it easy to get around.We're also pleased to hear that you found your room to be clean and comfortable, despite being slightly basic. We understand that every guest has different expectations when it comes to amenities, and we're always looking for ways to improve our offerings.We appreciate your feedback on our staff, saying they were pretty friendly. We strive to provide exceptional customer service, and it's great to hear that our team met your expectations.As you mentioned, we're a great option for those staying in Sunderland, and we're grateful for your recommendation. We'll continue to work hard to ensure that every guest has a comfortable and enjoyable stay with us.Thank you again for choosing The Holiday Inn Sunderland, and we hope to welcome you back soon.Best regards,Shaun TurnbullNight ManagerHoliday Inn Sunderland

Response from Property: Dear GuestThank you for taking the time to share your review of your recent stay with us. We're thrilled to hear that you enjoyed your experience at our hotel, describing it as "lovely" and feeling like you were at a higher-level brand. We're proud of our modern and clean atmosphere, and we're glad you found our staff to be polite.We apologize for the inconvenience caused by the power cut during your stay. We understand that it was frustrating for you, especially since it coincided with your getting ready for an event. We take pride in our reliability and responsiveness, and we fell short in this instance.We're sorry that we were unable to respond promptly to your concerns during the power outage. We should have been more proactive in keeping guests informed and providing updates on the status of the issue. Please know that we're taking steps to improve our communication protocols to ensure that something like this doesn't happen again in the future.Despite this setback, we're glad to hear that you enjoyed your stay overall and appreciated the comfort of our beds. We appreciate your feedback and will use it to continue improving our services.Thank you again for choosing the Holiday Inn Sunderland, and we hope to welcome you back soon.Best regards,Shaun TurnbullNight ManagerHoliday Inn Sunderland

Response from Property: Dear guest,Thank you for sharing your positive review of your recent stay with us. We are thrilled to hear that you had a great experience, found our surroundings appealing, and appreciated the amenities, cleanliness, and service provided by our staff.We are delighted that you found the check-in process easy and that our reception staff contributed to making your stay pleasant. It is always our goal to provide our guests with a comfortable and enjoyable experience during their time with us. We are happy to hear that we met your expectations.We appreciate your kind words and feedback and look forward to welcoming you back for another enjoyable stay in the future.Best Regards,Shaun TurnbullNight Manager Holiday Inn Sunderland

Response from Property: Dear Guest,Thank you for your positive review of our hotel. We are delighted to hear that you found our cleanliness, surroundings, amenities, and service to your satisfaction during your stay. We are glad that you appreciated our efforts in maintaining cleanliness and providing a good location with a variety of amenities for our guests to enjoy. Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay in the future.Best regards,Shaun TurnbullNight Manager Holiday Inn Sunderland

Response from Property: Dear Julie Metcalfe,We are thrilled to hear that your second visit was just as great as your first! Thank you for choosing to stay with us again and for taking the time to share your positive feedback. Providing perfect surroundings, excellent amenities, cleanliness, and top-notch service is our top priority, and we are delighted to hear that we were able to meet your expectations once again. Your loyalty and kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay in the future. Thank you for your continued support!Warm Regards,Shaun TurnbullNight Manager

Response from Property: Dear Guest User, Thank you for reviewing your stay at the Holiday Inn Sunderland. I am delighted to hear that your room was nice and comfortable. We hope to welcome you back in the future. Sincerely, Amy Reception Team

Response from Property: Dear Kacilily Langley, Thank you for taking the time to leave us some feedback. We are pleased to hear that you had such a great stay with us. We look forward to welcoming you back in the future. Sincerely,Amy Reception Team Holiday Inn Sunderland

Response from Property: Dear Guest,Thank you for the fantastic review! We are delighted to hear that you enjoyed the perfect surroundings, amenities, cleanliness, and service during your stay. We take great pride in providing top-notch hospitality and are thrilled to hear that we met your expectations. We appreciate your kind words and look forward to welcoming you back for another wonderful experience in the future. Thank you for choosing to stay with us!Kind Regards,Shaun TurnbullNight ManagerHoliday Inn Sunderland

Response from Property: Dear Guest,Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had the best stay and found our accommodations to be spacious. We take great pride in providing top-notch hospitality and are delighted to hear that we met your expectations in terms of perfect surroundings, amenities, cleanliness, and service. Your kind words mean a lot to us and we look forward to welcoming you back for another fantastic experience soon. Thank you for choosing to stay with us!Warm Regards,Shaun TurnbullNight Manager Holiday Inn Sunderland

Response from Property: Dear Guest,Thank you for taking the time to share your review of your recent stay with us. We're thrilled to hear that you enjoyed the cleanliness of our hotel, as well as the helpfulness of our front desk team. We're glad we could accommodate your request for an extra bed for your 17-year-old child.We're also pleased to hear that you felt confident in choosing our hotel as it's a reputable brand. We strive to maintain high standards across all aspects of our hotel, and it's great to know that we met your expectations.Regarding your feedback on breakfast, we apologize if our options didn't quite meet your expectations. We'll take this as an opportunity to review our menu and make any necessary improvements.Additionally, we appreciate your feedback on our parking options. While we don't have on-site parking, we do provide information on nearby parking options such as St. Mary's car park. We're also conveniently located near public transportation and amenities like McDonald's and Primark.Lastly, we're glad you appreciated the quiet location of our hotel. We understand that this is an important factor for many of our guests.Thank you again for your feedback, and we hope to welcome you back to the Holiday Inn soon.Best regards,Shaun TurnbullNight ManagerHoliday Inn Sunderland

Response from Property: Dear Qingtian,Thank you for sharing your experience. We are very sorry to hear about the unpleasant situation you encountered during your stay. Our goal is to provide excellent service for every guest, and it's disappointing to learn that some staff members did not meet those standards. We will pass your feedback along to management to ensure that appropriate training and improvements are made. We understand your dissatisfaction, and we hope you might consider giving us another chance in the future. If you do decide to stay with us again, please feel free to reach out directly so we can ensure a much more positive experience. Thank you again for your feedback, and we wish you all the best!Kind Regards,Shaun TurnbullNight ManagerHoliday Inn Sunderland

Response from Property: Dear Yue_Yong,Thank you for your wonderful feedback and for taking the time to rate us 5 out of 5! We are thrilled to hear that you had an excellent stay and found our hotel clean, attractive, and comfortable. We appreciate your kind words about our staff and the spacious rooms. We look forward to welcoming you back on your next visit!Best regards,Shaun TurnbullNight Manager Holiday Inn Sunderland