Holiday Inn Sunderland - City Centre Reviews
Holiday Inn Sunderland - City Centre
Keel Square, Sunderland SR1, Sunderland, United KingdomView Hotel Details
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Holiday Inn Sunderland - City Centre Guest Reviews
4.5/5
Great
61 Reviews
Verified reviewsLocation4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(61)
Positive reviews(60)
Reviews with photos/video(2)
Negative reviews(1)
Mike90
Standard Queen Room
Stayed in Feb 2024
Friends
5 Reviews
Outstanding
Posted on Mar 7, 2024
Great stay. Pleasant reception staff made checking in easy and the room was everything I could ask for. Will stay again.
Response from Property: Dear guest,Thank you for sharing your positive review of your recent stay with us. We are thrilled to hear that you had a great experience, found our surroundings appealing, and appreciated the amenities, cleanliness, and service provided by our staff.We are delighted that you found the check-in process easy and that our reception staff contributed to making your stay pleasant. It is always our goal to provide our guests with a comfortable and enjoyable experience during their time with us. We are happy to hear that we met your expectations.We appreciate your kind words and feedback and look forward to welcoming you back for another enjoyable stay in the future.Best Regards,Shaun TurnbullNight Manager Holiday Inn Sunderland
DARREN LOH B K
Premium King Room
Stayed in Feb 2024
Family
3 Reviews
Very Good
Posted on Feb 13, 2024
Cleanliness is good. Good location with lots of amenities
Response from Property: Dear Guest,Thank you for your positive review of our hotel. We are delighted to hear that you found our cleanliness, surroundings, amenities, and service to your satisfaction during your stay. We are glad that you appreciated our efforts in maintaining cleanliness and providing a good location with a variety of amenities for our guests to enjoy. Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay in the future.Best regards,Shaun TurnbullNight Manager Holiday Inn Sunderland
Julie Metcalfe
Standard Queen Room
Stayed in Aug 2023
Couples
4 Reviews
Outstanding
Posted on Aug 15, 2023
2nd visit was just as great as our 1st. Will definitely be coming back
Response from Property: Dear Julie Metcalfe,We are thrilled to hear that your second visit was just as great as your first! Thank you for choosing to stay with us again and for taking the time to share your positive feedback. Providing perfect surroundings, excellent amenities, cleanliness, and top-notch service is our top priority, and we are delighted to hear that we were able to meet your expectations once again. Your loyalty and kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay in the future. Thank you for your continued support!Warm Regards,Shaun TurnbullNight Manager
Guest User
Standard Queen Room
Stayed in May 2023
Family
1 Reviews
Amazing
Posted on May 29, 2023
Nice and comfortable room. Access to location a bit trick but worth the effort.
Response from Property: Dear Guest User, Thank you for reviewing your stay at the Holiday Inn Sunderland. I am delighted to hear that your room was nice and comfortable. We hope to welcome you back in the future. Sincerely, Amy Reception Team
Kacilily Langley
Standard Queen Room
Stayed in Jan 2023
Couples
1 Reviews
Outstanding
Posted on Jan 31, 2023
Hotel room absolutely amazing, bed so comfortable, lovely people, I would go again absolutely beautiful, location easy to get there.
Response from Property: Dear Kacilily Langley, Thank you for taking the time to leave us some feedback. We are pleased to hear that you had such a great stay with us. We look forward to welcoming you back in the future. Sincerely,Amy Reception Team Holiday Inn Sunderland
Reeya Thapa
Standard Queen Room
Stayed in Aug 2023
Solo travelers
2 Reviews
Outstanding
Posted on Sep 26, 2023
A good place in a good location
Response from Property: Dear Guest,Thank you for the fantastic review! We are delighted to hear that you enjoyed the perfect surroundings, amenities, cleanliness, and service during your stay. We take great pride in providing top-notch hospitality and are thrilled to hear that we met your expectations. We appreciate your kind words and look forward to welcoming you back for another wonderful experience in the future. Thank you for choosing to stay with us!Kind Regards,Shaun TurnbullNight ManagerHoliday Inn Sunderland
Guest User
Standard Queen Room
Stayed in Sep 2023
Family
3 Reviews
Outstanding
Posted on Sep 12, 2023
Best stay and spacious
Response from Property: Dear Guest,Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had the best stay and found our accommodations to be spacious. We take great pride in providing top-notch hospitality and are delighted to hear that we met your expectations in terms of perfect surroundings, amenities, cleanliness, and service. Your kind words mean a lot to us and we look forward to welcoming you back for another fantastic experience soon. Thank you for choosing to stay with us!Warm Regards,Shaun TurnbullNight Manager Holiday Inn Sunderland
Anonymous User
Standard Queen Room
Stayed in Feb 2024
Other
13 Reviews
Outstanding
Posted on Feb 8, 2024
The location, environment and sanitation are very good, and the price/performance ratio is high
Original TextTranslated by Google
Response from Property: Dear 标准大床房,Thank you for the positive feedback regarding the location and value for money of our hotel. We are delighted to hear that you found our location very good and that you feel you received good value for your money during your stay with us. We always strive to provide our guests with an exceptional experience at a reasonable price, and we are pleased to know that we met your expectations in this regard. We look forward to welcoming you back in the future and providing you with another enjoyable stay.Warm regards,Shaun TurnbullNight ManagerHoliday Inn Sunderland
Guest User
Standard Room
Stayed in Jul 2023
Family
1 Reviews
Amazing
Posted on Jul 21, 2023
This hotel is very cost-effective, as reflected in:
1. It is about 5 minutes walk from Sunderland train station and bus station. It is in the city center, and it is only 2 minutes walk to the bridges shopping mall. There are also many restaurants in the surrounding area.
2. Since it is a newly built hotel in 2022, the facilities are very new and modern, and the rooms are relatively clean. As a slightly clean freak, I am quite satisfied, but there are some unknown stains on the pillow, so I put on my own pillow cover. The reason for giving the facilities 4 stars is that the sound insulation effect is too poor. People passing by the door can clearly hear their speeches, but it is relatively quiet to sleep at night.
3. There are really not many choices for breakfast, and everyone feels tired of eating the next day. The price is not cheap, so I personally don't recommend eating buffet breakfast in the hotel.
4. Hotel staff are friendly and helpful.
Summary: If you go to Sunderland again in the future, you will definitely consider living here again. (The attached photo is the hotel room I stayed in + the photos taken around the hotel)
Original TextTranslated by Google
Response from Property: Dear Guest User, Thank you for reviewing your stay at the Holiday Inn Sunderland. I am delighted to hear that your room was nice and comfortable. We hope to welcome you back in the future. Sincerely, Shaun Night Manager
Sunhongleixuedi.
Standard Queen Room
Stayed in Jan 2024
Other
7 Reviews
Outstanding
Posted on Jan 16, 2024
From 1.7 to 15, this hotel left a super, super good impression on me, whether in terms of hygiene, environment, service, or facilities. I will stay there again in the future!!!
Original TextTranslated by Google
Response from Property: Thank you for the perfect 5 out of 5 review! We truly appreciate your feedback and are thrilled to hear that you had an outstanding experience during your stay. We hope to welcome you back again in the future for another memorable visit. Thank you for choosing to stay with us!
Anonymous User
Standard Room with 2 Single Beds
Stayed in Sep 2023
Other
2 Reviews
Great
Posted on Sep 24, 2023
The environment is good, the facilities are new, and the hotel is cost-effective, but the staff lacks service awareness.
Original TextTranslated by Google
Response from Property: Dear 标准2张单人床房,Thank you for your honest feedback. We are glad to hear that you enjoyed the good environment, new facilities, and found the hotel to be cost-effective. We apologize for the lack of service awareness from our staff during your stay. Your feedback is invaluable to us and we will address this issue with our team to ensure that all guests receive the high level of service they deserve. We appreciate your comments and hope to have the opportunity to welcome you back for an improved experience in the future. Thank you for staying with us.Kind Regards,Shaun TurnbullNight ManagerHoliday Inn Sunderland
Verified traveler
Stayed in Feb 2024
Other
Posted on Feb 3, 2024
Staff are friendly and mostly professional.
Left my umbrella in room, in wardrobe behind ironing board, and told it is not there; twice. I am not convinced.
Room temperature controlled centrally so had to call Reception every time.
colin
Stayed in Jan 2024
Other
Outstanding
Posted on Jan 21, 2024
Excellent room good shower and toiletries, very pleasant staff. Food and bar offer was good.
James
Stayed in Dec 2023
Couples
Posted on Dec 15, 2023
Car parking. Was told how much it would cost by the reception and was doubled. St Mary’s car park do t park there
John
Stayed in Dec 2023
Other
Outstanding
Posted on Dec 10, 2023
All good except the lack of car parking.
Multi storey 150 yards away, which if you have a disability makes it a difficulty. The cost of the overnight parking cost me £11!!
Really good breakfast, english and continental. Staff great.