Moonbay Marina the Villas

I always choose Moonbay every time I visit Olongapo City

The staff were friendly and courteous

Stayed here with my family June 9-12 at rooms A1 and A2. ROOMS: spacious but old. sofa were filthy and worn out, showe head came off we even had to call maintenance to repair it. water coming out of the shower head was not even and temperature was not consistent. bath area was on a bathtub which was very inconvenient and crampy. SERVICE: we asked for an extra blanket to cover the sofa and they charged us for it, my son who was 4yrs old was also charged for buffet kid fee which is ridiculous because he only ate half cup of rice and tinnie bit of scrambled egg. Probably tje only hotel weve been to who charges buffet kid for a 4yr old. I find their policy very calculating which makes the experience very unpleasant.

I dont understand the good reviews. Maybe it depends on a not so high standard. Of youre that, then go ahead. But if your not, continue reading. First. This hotel does not have it's own website so cancellation will be a hell. The phone numbers jn the website do not work. ***? The hotel concierge will be of no help. They will only say, it's a third party reservation and they cant do anything about it. (Maybe if the hotel has it's own booking website, them maybe you can help their customers!) So if you want to be hassled just to cancel, if thats youre thing then this hotel is for you. Goodluck with that. Second. The cheap rate is a bait because in reality, they will have additional P2k charge. So Be careful when booking online because the real rate is at the bottom of the webpage way after the 'continue with reservation' button! So chances are, you will clikc the 'continue with reservation button' thinking that youre just paying the bait cheap price because before that button, no other rates are mentioned! I fell victim and it's my fault. Im not used to cheap tricks like this specially when Marriott never pulled one on me. Great. Had i known i will pay much more then i should have booked in a much much better hotel. Oh wait. I cant cancel because cancellation is just gonna be a hassle. Third. The room is dated and needs alot of TLC if not a total reno. They should include the disclaimer-objects in the picture appear much better than they are in real life) , There are a lot of better hotels for better prices and services so please, scout for other hotels in subic. For the price i paid. It didnt even include a breakfast buffet but what the heck, i dont even want to be seen in this hotel.