Sunway Resort Hotel

-Arrive hotel main entrance, have to carry own luggage from car. No ppl help. -Receptionist not friendly. -toilet & room very small. - 12a. m+ ceiling leaking, wait for long long time to attend to the leaking. After done, AGAIN wait for long long time housekeeping clean the floor. WASTED TIME. INTERRUPTED MY SLEEP -Sunset terrace(dinner) reception staff very friendly and professional. - gym room very clean. -connected to the mall, plenty restaurants nearby.

Love this Hotel so much except long when you come to check in. Bringing Kids enjoy all the facilities for example Water park adventure located at 5th floor and first floor wonderland explore for kids playing games and joining some activities but activities need more extra paid . The room was comfortable and quite spacious, The gym room was perfect and the management person was very friendly. Sunway Hotel also provided a sauna room and locker for guests to enjoy. Definitely will come back again if price can be more affordable 😄.

Great stay and fast check in / out. Nice and friendly staff. Promo and direct access to the theme parks.

best hotel. short walk through the link to mall to get foods etc. very nice kids pool my kids love it so

Hotel is very grand. Location very convenient. Son loves the pool

We went there to celebrate my girl's birthday and requested for a birthday cake which made my girl delighted and free parking for my sis in law drive to visit us, thanks Lau Ying! Since I have a baby and toddler to care so we aren't going to Sunway Lagoon as the resort wateradventure is suffice for my kiddos. However, the playground has mosquitos that bite my kiddos and me. Hope the staff can check on this. The buffet is wide spread but isn't up to my standard. I love good food so we had our breakfast and dinner at Gordon Ramsay, it was good unfortunately my hubby seem to suffer food poisoning from the dinner. One morning though we were before 10.30 am but was considered late for breakfast as kitchen closed at 10.15 am, the staff just smiled and said sorry you were late and there was nothing she could do. My hubby was still recovering and was pissed at her attitude while I was handling my two kiddos too so I had to feedback and appreciated Mr Saranam assisted us. Too bad they didn't have their sea bass and cod as it hasn't arrived for a week but Wellington isn't up to par. Maybe it was due to halal so do not expect the same to their usual wellington. Breakfast, lobster bisque, broccolini and fries were good. Mocktails missed it's mark. Wonderland is good for younger kiddos, yet to try the gym, steam/sauna room. The top of the bed slim build in shelf has a big ear wax, so I had to clean myself. The remote controller need a change batteries but it was screwed in so we don't the change. The floor lamp isn't working. The toiletries pumps have been over pressed so it takes some technique to pump it out. Water temp and rainfall shower is great. The bedding is not your usual hotel such as Simmons type and pillows are sunken to the bed surface even though asked for hard pillows, they are way overused. Hence, I could not get a good sleep throughout my stay. However, the facilities, services and convenience is a major plus factor and will come over with my fam next time.