Cloud No7 Apartments

The best part in this service apartment is they had a full kitchen so we had cooked a nice breakfast and it has a very huge balcony with nice views. The rooms are nicely designed and chic. I also like the swivel TV so we can watch TV at the bed and on the dining table.

Just right next to a big shopping mall. Great for a group or family stay. But cleanliness needs to be improved. Very dusty.

Clean room, easy checkin

A fine apartment poorly managed Couldn't get up the elevator. Then, after that issue was solved, couldn't get into the room. We stood outside on the phone with various people for 2 hours...

Positive: Nice, modern and high quality furniture, great location in the city center. Negative: No air conditioning, front desk only available limited hours, smelly shower even after using it for 2 days, booked apartment for 2 people but only got one towel and one blanket - when calling in the afternoon the second day, was rudely told "Should have called earlier, staff is not on site anymore" - how about you do your job right? Booking confirmation clearly showed two guests! So despite paying extra (same apartment for 2 people has extra charge), still only had one towel and one small blanket we had to share side-ways leaving either top or bottom half of our bodies exposed both nights we stayed. Also: Their website states "Direct access to the fitness and wellness area" - but accessing those at the hotel costs 25€ extra per person, per day. Had also booked parking in advance, were told by staff we could only use the parking system when they were around to explain the procedure - since we did not want to change our schedule for that, had to find parking elsewhere. Were glad to leave despite the stylish and cozy interior. Definitely not returning.