Economy Lodge 682 Main St Sturbridge

Husband booked a motel room for work (extended stay) - booked & paid in advance directly through the motel. A couple weeks later he had to cancel giving them 1 weeks notice but was told they would not refund. I called later that day and asked about their cancellation policy and was advised two days cancellation required. I then gave them my husband's name to look up his booking and asked why they won't refund his reservation then. They indicated "oh, because there is a something going on that weekend in town so that's different" but at the end of the conversation they did agree to honor the refund. I waited a week and didn't see the refund on the credit card so I called back and they apologized and said they got busy and forgot. I called back again a few days later and same thing..."they forgot". I called back a couple days later and same response...."I forgot and I'm too busy right now". I said well this is unacceptable and I will have to take further action if it's not done by the end of the day and the response I got back was "take further action then because we are not refunding". This is a family run motel that doesn't seem to have any set rules, terms & conditions or set rates in place. This is a fly by the seat of their pants kind of place so beware. Dealt mainly with "Jack"... he comes across as super friendly and nice and everything is good until it comes to cancellations, refunds and giving rates. His rates over the phone go anywhere from $75-$200/night....this is not a $200 a night hotel lol. Tried to go the cheaper option to save a couple bucks over the big chain hotels but in the end it wasn't worth it and cost us over a $1,000.