Hot spring Hotels in Stresa

Por segunda vez volvimos a este hotel que nunca decepciona aunque deben mejorar la forma en que exponen las ofertas. Al llegar al hotel pedí que quería tener la oferta relax total que figuraba en la pagina web. En la mima décia desde 1399 Euros por lo que di oor obvio que ese era el precio para 3 días ( publicidad engañosa, sin necesidad.). Pensando que este era el precio me dijeron en el chek in que no podían generarlo ellos, debía subir al Spa para arreglar con la persona de ahí. Subo al Spa antes de hacer chek in; y le muestro a la persona la oferta a lo que me dice que si la podemos tomar. Me dice que lo debo arreglar en el chek in. Bajo a chek in y hago la gestión por el programa Relax Total. Después de un buen rato me dicen que esta ok y les pido para pagar toda la estadía. Siempre hago de esta forma. Cuando voy a pagar cada habitación ( eran 2); me dicen que el total de ese programa eran 1799 Euros en vez de 1399 Euros. Les reclamo que en el Spa había mostrado la oferta y que me habían dicho que estaba ok pero me dicen que esa tarifa es para otros meses, no el que estaba en curso. Yo ya le había dicho a mis acompañantes que tomaríamos ese programa. Estaban todos ilusionados. Pero al enterarme que valía 400 Euros más de lo que decía en la página inicial tuve que cancelar. Pedí para hablar con el Gerente y este me dijo que no iba a hacer nada; no siquiera una atención por haberse equivocado cuando subí al Spa ( que ellos me mandaron) y le mostré el programa a la chica, la que me dio el ok. Un Gerente que no sabe tratar a un cliente. Yo tengo empresa y si me pasa eso busco una solución. Ellos alegaron que si yo ponía la fecha me arrojaba el precio que decían ellos. Cosa que era verdad. Pero entonces , porque me hicieron ir al Spa para arreglar la oferta? Y si la chica me dio el ok cuando le mostré el precio y el programa; no deberían haber aido flexibles ? Que necesidad tiene el hotel de hacer publicidad engañosa ? La verdad que el hotel es espectacular. No tengo nada que decir respecto a sus habitaciones, las piscinas , el Spa etc. Todo es de primera. La cena que tuvimos ahí no me gustó. Cara y porciones muy pequeñas. El resto todo de primera. Aconsejo que cambien la forma de promover estas ofertas Igualmente recomiendo el hotel.

Excellent position

We had a triple corner room (with 2 balconies) which was very spacious compared to other hotels we've stayed in,bathroom had a bath and separate walk in shower. Staff all very helpful and friendly with good English. Ample selection at buffet breakfast, continental and bacon and scrambled egg available. Very clean in all areas. Great location, across from the lake, near the ferry station, lots of restaurants and little shops nearby. Double glazing kept the room quiet from street sounds. Others have commented on lack of soundproofing but we had no problem, once or twice heard next doors shower running but only when in our bathroom. All in all I would highly recommend this hotel and would definitely stay here again if I return to Lago Maggiore. We were in room 104, in the Stresa part of the hotel.

We stayed 6 nights this August at the Astoria, it was an average stay. The positives, the view from our hotel room was to die for, the breakfast, pool and porters staff were super helpful and friendly, plenty of hanging and cupboard space for clothes, location excellent. We paid over £260 per night for our room. Negatives, the room and bathroom were too small, the toilet was behind the door so you had to walk in, close the door so to get to the toilet. A bit difficult during the night as didn't want to wake husband by putting the light on. There was no room to rest you toilet bag or toiletries in the bathroom. The walls were very so could hear next doors every move, cough, sneeze, toilet flush, baby crying the last 2 nights etc. Rooms could do with an update as dated and carpets a clean. Reception staff pleasant apart from check out. We got our invoice, asked a question, no eye contact what's so ever. Not very helpful man, we paid, said thank you and no acknowledgement AT ALL in fact wasn't interested at all. Thought he was an owner but was told he was an employee. Not good for the company! Let the reception desk down big time. We won't be staying there again. Would rather pay more and stay at the one next door or even further down as they also had entertainment in the evening but not the Astoria. The staff (except this man at reception) made our stay.

It is a grand old hotel though well maintained with modern comfortable rooms. The beds were good. There is an indoor and outdoor swimming pool. The grassy area outdoors near the pool is a great place to sit and look at the lake and at Isola Bella. Service was very good. Only problem was the food. We were here as part of a group and had half board. Breakfast was OK, but dinner was very spotty. Mostly not so good, a few good meals. Avoid the fish, always way overcooked. If you are not tied to a group walk into town for dinners.

Ho trascorso alcuni giorni in questo hotel con la mia famiglia, restando subito colpita dalla bellezza dell’ambiente, per gli ampi spazi molto curati sia all’esterno che all’interno: ci ha accolto un giardino con un prato verde e rigogliosi alberi fioriti, e ci è venuto incontro personale gentilissimo che ci ha portato i bagagli in camera e ci ha indicato il parcheggio dell’hotel. All’interno, bei salotti arredati con eleganza e guarniti con piante e fiori freschi, e una sala da pranzo piena di luce grazie alle pareti tutte a vetro, affacciate sul giardino. All’ultimo piano, una grande terrazza da cui si gode la splendida vista del lago e delle sue isole. Sul dietro c’è una bella piscina che in primavera non è ancora fruibile ma che d’estate sicuramente offre un piacevole refrigerio. Ci siamo sentiti coccolati e abbiamo trovato disponibilità anche da parte del personale di sala (abbiamo usufruito del trattamento di mezza pensione) pronto a venire incontro alle esigenze dei miei nipotini di uno e cinque anni. La posizione dell’hotel è ottima, vicina al centro e al lungolago, e in particolare a due passi dalla partenza dei traghetti per le isole. Insomma, consigliatissimo!!!!

It was very good location. The breakfast was not that good, pretty simple options. There was an issue with the payment that the sir in the reception was not helpful, and made us pay the room even though I payed with trip already. He was not nice, but trip costume sirvice was amazing and I got refunded.

With a stay at Hotel Della Torre in Stresa, you'll be within a 5-minute walk of Villa La Palazzola and Carciano Ferry Terminal. This hotel is 10.7 mi (17.2 km) from Lake Orta and 0.2 mi (0.3 km) from Borromean Islands.Enjoy a range of recreational amenities, including an attached winery, an outdoor pool, and a spa tub. This hotel also features complimentary wireless internet access, concierge services, and wedding services.Enjoy a meal at the restaurant or snacks in the 2 coffee shops/cafes. The hotel also offers room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary English breakfast is served daily from 7:30 AM to 10 AM.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.Make yourself at home in one of the 60 guestrooms featuring refrigerators and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have jetted bathtubs and complimentary toiletries.