Stayed 3 nights, family vacation. I do NOT recommend this hotel to others! Noise from street at night (street cleaning, trash truck etc several times, each night) so we slept terribly every night. Extra bed for 3rd person was very hard/uncomfortable. During breakfasts, the staff was hustling and making lots of noise by setting up for lunch (which started as late as 1.5 hrs after breakfast was over!) and did not allow guest to sit where they wanted in breakfast room - not a nice experience at all. Questionable room cleaning: no spare cups, cleaner said cups in rooms were only hand washed in bathroom sinks by cleaners, and they did not seem clean. We had to hunt down towels and toilet paper, plus they had forgotten to supply bed and towels for third person in room upon arrival. Front desk staff generally not so service minded + not understanding/interested in being helpful - did not allow us to eat a sandwich in the lobby before departure ”because the hotel has a restaurant” - which did not open until 3 hrs later(!) Note 1: Short opening hrs for restaurant by lobby. Note 2: They do not control which person removes what luggage from luggage storage, so anyone could take what they want. Note 3: Fridge in (our) room was super tiny, with depth as narrow as a water bottle. Note 4: They might not pay attention: When booking, I sent a request + a question to the hotel; request was not taken into account and I received no answer to question. Location: Good area to stay in for family trip if want to include shopping, easy access to public transportation, walking distance to Gamla Stan and more. But would recommend other hotel in area, not this one. Overall: Not the hotel experience I expected from photos, info on hotel web site and prize. Will not return, and recommend the hotel to reevaluate some of its routines!
Excellent
114 Reviews