Guest User
May 2, 2024
Very bad reception at that of Aberfoyle!!!
-Reception: After driving several hours to get to the hotel we only wanted to eat and relax.
We arrive to check in and the receptionist Emilia tells us 5 minutes I'll be there! (no hello, please or other polite wording!) She arrives after 15 minutes!!!!!! without apologizing and speaks to us very curtly (we realize that she is not happy at all) we ask her for breakfast hours, she answers us uh, first I must have your visa card. (still in a really not cool tone at all). she checks us in by slamming the keys and our cards roughly on the counter,
-Restaurant: The waiters were not friendly either, no hello, the meal was really of poor quality, I find that so shameful for a normally 4* hotel!!! During our stay, we visited several hotels and b&bs and I assure you that we were received simply but so warmly and the quality of the products was excellent. What a contrast! We who are so delighted to come to this hotel given the amenities and the setting; I will definitely not come back there again and I will not recommend it!
-Breakfast: The next day when you woke up, another great disappointment, how can I tell you that it was empty.
Personally I find that what best defines this hotel is the appearance. At first glance it's very pretty, the setting is green, the interior is very elegant. The rooms are spacious but that's it.
-The hygiene of the room was fair.
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