Stevenage North

Stayed here for 3 nights for training in Stevenage with work. Front desk staff Tara, Alexia and Kian were all great. Tara checked me in, she was very welcoming and helped me out find finding a local shop..lovely to see such a smiley face when arriving at a hotel! Alexia, thanks for putting up with my fussy burger order..on three separate occasions..! Kian was also very friendly and helpful with little bits of info I needed. All 3 worked in the restaurant and they were all so pleasant. They all look genuinely happy at work, and all seem to actually care if their guests have a decent stay or not. It’s very refreshing to see people happy, at work. Can’t fault them at all, a great little workforce and a credit to their company.

Very unclean and unhygienic. Grime and stains on the bed/sofa thing. Bath and toilet grimey. Carpark full of litter. Staff not very helpful, but that could be because there was 1 person running the desk and the bar o.people were left waiting Body wash wasn't refilled, room insanely unventilated,

Friendly staff. Great sleep. Good selection for breakfast and tasted delicious. Close to the old town took about 15 minutes to walk to local pubs and bars. 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Premier Inn good night promised delivered. From the moment we arrived till the moment we left the hotel staff were amazing. Nothing was too much trouble. The Manager Tara, made sure that our stay was comfortable. We have a son with autism and sometimes the initial welcome and interaction with staff can make our overnight stays fraught. Warm welcomes and empathy made our son relaxed and very happy. The hotel and restaurant were very clean and we all slept well. We will be back again. We'll done Tara and the team!

A clean and well-run Premier Inn with an ideal location for Hertfordshire and Luton Airport. We had one overnight stay having travelled from Luton Airport earlier that day, and staff could not have been kinder, friendlier or more helpful. Very well organised from arrival to departure. Very much appreciated. Thank you so much!

We had two rooms for two nights and would recommend this hotel. The staff were all really helpful and polite; very chatty and friendly. Certainly couldn’t fault them at all. Rooms are as usual for a Premier; you know what you’re getting, comfy bed, blackout curtains. We slept really well and had a quiet room, despite being near the lift and door. There was plenty enough parking and it’s right near a large Sainsbury’s, if you forget anything or need any supplies. Breakfast both mornings, which was lovely; continental and cooked options. During peak times it’s cooked in bulk and ready to help yourself; when quieter they cook to order for you. The dining area is nice, and also has a bar. My only negative is that I ordered Mac n cheese one evening; I would have put money on it being a tin of Heinz, but sold for £12.99. The look, taste, texture and quantity; exactly Heinz. I could be wrong, but I certainly wouldn’t spend £12.99 on it again. Nothing else to fault, would definitely recommend the hotel.